Haggling for a new car – terrifying or terrific?

I don’t like haggling so my starting point is to read What Car magazine to find their Target Price for the model I’m interested in. This is usually for the model without optional extras, but gives a useful guide to what sort of discounts are possible. Then I get quotes from brokers (don’t bother with any that want to charge you). On the brokers sites you can usually add your options and get a price for the complete car. With their quotes you can go to your local dealer and ask them to match them.

If they will not match them don’t bother haggling, go back to a broker. The broker should put you in contact with a dealer at their quoted price. From then on you deal with them. You pay the dealer not the broker.

Buying a car new is an unpleasant experience. I’ve heard all sorts of lies from salesman:
* “We don’t make any profit on this car, it’s just sold to get the numbers up”
* “I don’t get any commission just a bottle of wine at the end of the year.”
* “I’m sorry I made a mistake with the price we agreed earlier, my manager has just told me I can’t sell at that price”

They also engage in theatrics. A standard tactic is to pretend they have to check a deal with the manager. It’s just ploy to make you think you’re getting a special discount when in reality they still have a lot further to go.

One salesman told me his ‘best offer’ and if he went any lower, he’d be selling at a loss and the huge dealership would go bust. It was bogus and patronising so I left and bought it cheaper in the next town. A month later the salesman phoned me up to see if I’d thought any more about his offer. He got angry with me when I told him I’d bought it elsewhere. He told me his ‘best offer’ wasn’t actually the best and he said he didn’t actually mean what he said about going bust. He told me I shouldn’t have believed him. I enjoyed hearing him moan about losing a deal because of his lies.

I went into a showroom as a cash buyer of a new car, I started looking around, salesman came up, I told him I was interested in buying a particular model.
He said,
` Is your husband with you`?
I said, No why?
He said
`It might be better if he is, men understand cars.`

I said, `You have just lost a sale` and walked out.

Arrogance springs to mind.

5 months ago I was invited by Mercedes Oxford to a VIP weekend, where the showroom was closed to the public and special discounts would be offered to exclusive clients. I had purchased my last 3 cars from them and was looking to change model so I made an appointment and turned up as planned.
I knew exactly what I was looking for and which made the job easy for the salesman, we settled on a specific model which was new and sat waiting for delivery in Zebrugge. Strangely considering the showroom was packed out with mercedes models they didn’t have any C Class coupes on show at all so there was no car to sit in or test drive. When I picked up the car a few weeks later and sat in the drivers seat imagine my disappointment when trying to lower the drivers seat even at the very lowest level the rear view mirror sat straight in my line of sight looking forward through the windscreen. Even more disappointing was the poor engine performance, as I had just p/x a C180 saloon I assumed the C180 Coupe Sport Plus would have the same engine, no instead of the 1.8 supercharged engine it had a 1.6. The standard fit of red seat belts had been changed to black I complained to Mercedes Oxford and arranged to see the Business Manager, I drove to the garage some 20 odd miles away, the BM was too busy, the salesman had been moved, and later left the company, after waiting 30 mins spoke with the Workshop Manager who sat in the car (he had just purchased the saloon version) he agreed about the mirror stating the floor pan was different which affected the seat height adjustment. He explained about the engine size which the salesman had not, and explained that the car must have been pre ordered with the seat belts changed on a customer request and that order cancelled. 4 months later I am looking at changing the car but not at Oxford. Rule number 1 don’t buy a car that you have only seen in a brochure even if you have had 12 mercedes in the last 20 years.

A few years ago, I wanted to buy 2 new Citroen Saxos and went to the local main dealer. The salesman was good and calm and not pushy. I didn’t tell him I wanted two cars until we had agreed a deal – which is possible even on new cars if you hit upon the right time of the month for the company’s targets.
After a price was agreed, I asked for a discount for two cars and was immediately offered 7.5% off. I thought that if they can readily offer that, they may offer more, so I said I wanted 12.5% and we agreed on a 10 discount on both cars.
So, never go by the list price, even for brand new cars, and remember that bulk purchase should result in savings.

Graham Follett
Membership 412982405