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Scam warning: fake Clarks Shoes websites

We’ve been made aware of fake adverts for Clarks Shoes circulating on Facebook. Here’s what you need to keep an eye out for to avoid being scammed.

Update: 15/06/2020

Despite our warnings, these fake Clarks adverts keep popping up on Facebook.

We continue to report them and, fortunately, we’ve been able to get Facebook to block another scam site from its platform. A spokesperson told us:

“Fraudulent activity is not tolerated on our platforms and we have blocked this website. We urge people to continue to report any suspicious posts or ads to us.

To help with this, we have created a dedicated Facebook scam ads reporting tool in the UK so people can directly report scams as soon as they see them. We have also donated £3 million to Citizens’ Advice to help consumers avoid scams”

We’ll continue to monitor fake adverts appearing on Facebook, and report them as soon as we spot them.

Fake Clarks adverts: 04/03/2020

Thanks to a previous Which? Conversation regarding fake adverts for luxury shoe shop Russell & Bromley, we’ve been made aware of similar Facebook adverts for Clarks Shoes that have unfortunately found a number of victims.

Concerned by the reports we were seeing here on Which? Conversation, we put the word out on Facebook itself to gather further evidence:

Help wanted: we've been made aware of fake adverts for Clarks Shoes appearing on Facebook. Have you seen this scam? Do you have a screenshot? If so, get in touch in the comments.

Posted by Which? on Wednesday, February 12, 2020


In the comments we found others familiar with Anthea’s experience – they’d bizarrely received a fake scarf instead:

We made Clarks aware of these dodgy adverts and websites. A Clarks spokesperson said:

At Clarks, we take the reliability of our online presence and the safeguarding of our customers extremely seriously. We were made aware of several fake sites by our brand protection partner Safenames at the end of January and acted immediately to get them taken down.

Any customers with concerns relating to any of these sites should get in touch with our customer care team for support.

When choosing to shop online, we recommend always checking for the official domain authority before completing your purchase, which is clarks.co.uk for all our UK-based customers”

We’re pleased that Clarks has taken action to get these sites removed.

Facebook has previously told us that it takes action to stop fraud ‘wherever it appears’ and is investing in new tools for reporting scam ads.

Last year, we called on it to do more as fradulent ads continued to appear.

Social media advertising

The scammers know that people will have grown accustomed to seeing genuine adverts on social media platforms – they look to exploit that credibility by posing as well-known brands and celebrities that may have already gained your trust.

If you see an account you don’t recognise advertising a brand you do – treat it with suspicion.

Research is essential before you make a purchase; check the URL of the page it’s taking you to, Google the names of stores or offers you don’t recognise and, if you’re still not sure, reach out to a brand directly via its official channels to verify any adverts or offers you’ve seen.

If you’re worried you’ve been scammed by adverts like this, let your bank know what’s happened immediately and read our guide to getting your money back.

Have you seen suspicious adverts for brands such as Clarks? If so, let us know who’s being impersonated in the comments so we can help warn others.

Sandra Hutchison says:
2 July 2020

A search for Clarks shoes reliable kind Singapore shows scam website

Yes I have been scammed also I received a pair of fake sunglasses

afia says:
20 July 2020

please did you return the item for refund as they have done same to me i thought shoes rather earpiece

I ‘bought” two pairs of shoes payable to Reliable Kind, immediately regretted it, tried to cancel and failed, so changed my credit card. I received a pair of fake Ray Bans today from Chen Long in Shanghai. I see now that I too have been a victim. I’m not sure if I am entitled to my money back but am waiting for a dispute pack from my bank. I am worried that the scammers will have access to my bank account.

VJ – That is an unfortunate possibility, and if so there is also the likelihood that they have also sold those details on to other criminals so you should change your payment arrangements without delay.

Debbie says:
10 July 2020

I ordered Keen’s. I received fake Ray Bans. Also had to cancel my credit card!

Val Donnelly says:
6 July 2020

I too was taken in by this scam…my credit card company was on it straight away, calling me, cancelling my card and sending a new one.Unfortunately the payment was made and I was advised to wait 2/3 weeks to see if anything arrived.All that arrived was a series of e-mails, tracking numbers,delay notices etc.The charge on my card included a foreign currency charge too! I am SO cross with myself for being taken in….However as I had seen that Clarks were having a clearance sale at the time, I was taken in….

Christine Durning says:
11 July 2020

I spent £73.00 on what I thought was a genuine Clarks site and I see here it was a scam. Thieving b******s. I lost my husband in February and thought I would cheer myself up with some new shoes, wow that was a wrong move just lost my money.

I was also scammed ! £108,My bank is onto now.they will do anything bar work !

I bought a pair of boots on sale supposedly from LL Bean more than a month ago. Today I received a pair of fake Gucci sunglasses.

I have also been caught in this Clark scam but am continuing to have discussions with Service4 who seem to be acting ss handlers. I received confirmation email with a link to the actual order that no longer works and the website link sldo doesn’t work now.
This is the email address of the apparent handler servicecenter@customerservicesglobal.com
But when I receive a response from them their address doesnt show up when I click on their name Service. The confirmed my order had been delivered on 17 June, but wasn’t received. Their response is vague, they offered me a choice of Birkenstock sandals as a replacement …. and they appear to be trying to wear my patience down with vague polite replies. I can send copies of correspondence if you send me a direct link.

Natalie says:
18 July 2020

I just purchased FYI. Clarksu.com paying with PayPal to a melody Roy. They claim to be the Clark’s outlet site. Instantly regretting it and wondering if I was scammed.

Loretta says:
18 July 2020

Me too Natalie – my paypal was paying to Markable Trading Company Limited. On the phone with my cc company to get this stopped and to get my cc canceled…….

Sarah Billson says:
19 July 2020

Finally found this site, thank you. Have been chasing up two pairs of flip flops ordered from clarkseuoutlet.com on 30th May – not a huge amount of money but so irritated to have been scammed. Surely Facebook should be onto this? Won’t ever click on a Facebook advert selling things again. Shame Facebook.

Claudia says:
19 July 2020

clarksu.com is another. Once you order you get a Fake tracking number.

Karen Fletcher says:
20 July 2020

I got scammed to I order a pair of sandles for myself and a pair for my grandson feel really stupid to be taken in I also had a pair of Ray ban sunglass I wondered where they came from. I will try and get in contact with my credit card

Roddy says:
22 July 2020

Hi, I got caught out by what sounds like the same outfit Chen Long, 240 Huqingping Rd, Shanghai. In my case it was Loakes shoes advertised on Facebook that I ordered and have now received the fake Ray ban sunglasses…

Looks like there are plenty of us being scammed here! I ordered 2 pairs of sandals and a few weeks later sent me some fake Ray Bans (Mens)!! I have now contacted my bank but don’t hold out for much…A lesson learnt though! I wish Facebook would block all these adverts.

Vinita says:
6 August 2020

I was also scammed by the Clarks Shoes fake website. I was trying to buy shoes for my Mum who went into a care home just before lock down. We did not have access to her belongings due to Covid. I tried to cancel as soon as I realised and the company replied to a couple of emails assuring me they were legitimate. They said it was too late to cancel as the goods were on their way. In due course I also received a fake pair of Ray Bans from China. The credit card transaction came up as Reliable Kind based in Singapore. I cancelled my credit card immediately and would suggest that anyone else scammed does the same.

Anastasia says:
13 August 2020

So… Clarks.eu is a scam site or not?

Anastasia – It is an official Clarks Shoes site, but it is not the Clarks UK site which would be a better site to visit if you want to buy Clark’s shoes in this country. The company trades globally so has different websites for different markets.

If you unintentionally land on the Clarks.eu or the Clarks.com website there is a prominent link to the UK site [clarks.co.uk].

Anastasia says:
25 August 2020

Thank you John. I am not living in UK so the official site Clarks.com does not delivers in my country.So clarks.eu is the best I could find to buy from Europe but it has so many bad reviews… Thank you anyway

See also:-https://www.bbc.co.uk/news/technology-53793922 for related news about pop up Web shops.

Sandra Molko says:
30 August 2020

I was scammed 28 Aug 2020 by a company that I thought was Clark’s Shoes. I ordered two pairs totaling $50. They would never return my texts asking where my shoes were. The company was
ClarksU.com. When I finally was able to find a link it said :
Lava Combine

Barry says:
4 September 2020

Ordered 3 pairs Men’s Clark’s boots….also got fake raybans 🤦🏻‍♂️ Raised dispute with bank they temporarily refunded my £76. Latest is reliable kind have disputed my claim and supplied proof of order and posting……now for the good bit! Postage showed 1 item, value 10USD, Weight 0.400 kg!
Not very heavy for 3 pairs if size 10 boots!
Have pointed this out to my bank fraud team ( surprised they didn’t pick this up)
To be continued……..PS will never but anything from Facebook again!

A quick look at the Clarks UK site and this shows most men’s boots priced at over £100. Three pairs for £76 suggests that something must be wrong, even if they were discontinued products.

You are lucky to get a refund from the bank but please warn other people of this scam.

I do not want banks to make refunds to people who have used debit cards for what should clearly be dodgy purchases. By all means buy from these sites but realise that the purchasers are responsible for the risk being taken. As wavechange says, expecting to get, let us say, Clark’s boots at a quarter the normal price should ring alarm bells and make the potential buyer do some basic checks.
If a debit card is used the bank is simply obeying an instruction to make a payment to the chosen payee.

Now, if payment were made using a credit card I would take a slightly different view. There is still a responsibility to make sensible purchases and look at where to buy from particularly when an offer looks too good to be true (it often is). But equally the card provider has given the seller the facility to take payments. In my view they should be far more careful to check who they allow to belong to their scheme and, therefore, share some responsibility if the seller proves to be dishonest. I think a refund should then be partial in this type of case to reflect the shared responsibility.

I have had a number of emails on a strange email address from “louis vuitton” offering me “their” products at huge “discounts” in $$. While I am not immediately in need of a new handbag I would not touch this with a bargepole because it looks so clearly to be dishonest and nor would I have the cheek to ask my bank for a refund were I to be tempted and then disappointed. Banks only make refunds from, effectively, other depositors money. Not fair to penalise them for someone else’s lack of due care – well, not in my opinion.

I believe that the first priority is for card providers and banks to take precautions before offering card services and business accounts to new customers to reduce fraud. Requiring the company to make a substantial deposit before offering services would be a good deterrent. It may be that some fraudsters are using personal accounts but computer monitoring of payments into the account could flag-up the need to investigate.

I think we are agreed on partial compensation, Malcolm. Investigation of where the blame lies is key to all compensation in my view and in some circumstances the customer may be entirely to blame. Perhaps compensation might be offered on a one-off basis or action or the customer helped in some way, for example by reducing the credit limit on an account.

I have some difficulty in knowing whether a bargain is real. I’ve just been using a lawnmower which was reduced from £400 to £200 years ago, in the days when that was a lot of money. A friend once phoned me to say that a shop was closing due to relocation and I bought some tools and other goods at between 5 and 10% of the marked price, and they added some smaller items free of charge. Recently I was looking for a spare for a Chinese generator sold under the familiar Silverline brand name. I decided to take the chance of ordering from a Chinese company advertising on eBay rather than a well known dealer that wanted about five times as much for the same part. It’s the first time I have knowingly purchased anything from abroad, but the part arrived promptly, so it was worth risking £4.26 including carriage. Even supermarkets routinely offer genuine reductions of 50%. If I recall you managed to buy a car at a 25% discount.

These are considered discounts, and in the case of the shop relocation the bargain was clear. You accepted the risk when buying the cheap spare.I bought a product from a main dealer, face to face. All properly considered purchases. That is very different from buying from unknown suppliers on the internet. Particularly at unbelievably low prices. Caveat emptor seems appropriate.

I got scammed by Reliable Kind too, only it was for Berghaus products. Looking like they will get to keep my £86 as Capital One seem to be on their side even though I have given them evidence that they are involved in an international criminal scam and likely to steal my credit card details. Time to leave Capital One I think!

Elaine Crowther says:
8 October 2020

I was scammed in May and I am
Annoyed that the credit card company is still allowing other people to be scammed in the same way

Maria Lee says:
21 December 2020

I ordered boots from Roltax the end of October and have not received them me being niave i just thought they were delayed in the post.Have sent three e.mails and had no responce they have taken payment.No contact number for this company only E.mail addresss