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Scam warning: fake Clarks Shoes websites

We’ve been made aware of fake adverts for Clarks Shoes circulating on Facebook. Here’s what you need to keep an eye out for to avoid being scammed.

Update: 15/06/2020

Despite our warnings, these fake Clarks adverts keep popping up on Facebook.

We continue to report them and, fortunately, we’ve been able to get Facebook to block another scam site from its platform. A spokesperson told us:

“Fraudulent activity is not tolerated on our platforms and we have blocked this website. We urge people to continue to report any suspicious posts or ads to us.

To help with this, we have created a dedicated Facebook scam ads reporting tool in the UK so people can directly report scams as soon as they see them. We have also donated £3 million to Citizens’ Advice to help consumers avoid scams”

We’ll continue to monitor fake adverts appearing on Facebook, and report them as soon as we spot them.

Fake Clarks adverts: 04/03/2020

Thanks to a previous Which? Conversation regarding fake adverts for luxury shoe shop Russell & Bromley, we’ve been made aware of similar Facebook adverts for Clarks Shoes that have unfortunately found a number of victims.

Concerned by the reports we were seeing here on Which? Conversation, we put the word out on Facebook itself to gather further evidence:

Help wanted: we've been made aware of fake adverts for Clarks Shoes appearing on Facebook. Have you seen this scam? Do you have a screenshot? If so, get in touch in the comments.

Posted by Which? on Wednesday, February 12, 2020

 

In the comments we found others familiar with Anthea’s experience – they’d bizarrely received a fake scarf instead:

We made Clarks aware of these dodgy adverts and websites. A Clarks spokesperson said:

At Clarks, we take the reliability of our online presence and the safeguarding of our customers extremely seriously. We were made aware of several fake sites by our brand protection partner Safenames at the end of January and acted immediately to get them taken down.

Any customers with concerns relating to any of these sites should get in touch with our customer care team for support.

When choosing to shop online, we recommend always checking for the official domain authority before completing your purchase, which is clarks.co.uk for all our UK-based customers”

We’re pleased that Clarks has taken action to get these sites removed.

Facebook has previously told us that it takes action to stop fraud ‘wherever it appears’ and is investing in new tools for reporting scam ads.

Last year, we called on it to do more as fradulent ads continued to appear.

Social media advertising

The scammers know that people will have grown accustomed to seeing genuine adverts on social media platforms – they look to exploit that credibility by posing as well-known brands and celebrities that may have already gained your trust.

If you see an account you don’t recognise advertising a brand you do – treat it with suspicion.

Research is essential before you make a purchase; check the URL of the page it’s taking you to, Google the names of stores or offers you don’t recognise and, if you’re still not sure, reach out to a brand directly via its official channels to verify any adverts or offers you’ve seen.

If you’re worried you’ve been scammed by adverts like this, let your bank know what’s happened immediately and read our guide to getting your money back.

Have you seen suspicious adverts for brands such as Clarks? If so, let us know who’s being impersonated in the comments so we can help warn others.

Comments

These are still doing the rounds – there’s one up on Facebook for Clarks Outlet at the moment. I nearly fell for it and it was only because I checked the returns policy (there wasn’t one) that I hesitated and then found the legit site and realised the URL wasn’t correct.

Asia Maj says:
2 January 2021

BE AWARE SCAM WEB: clarksoutletstore.buzz

I got scammed by similar one on 31st Dec 🙁

Was scammed on the clarksoutletuk/buzz site. They took more money than the amount for shoes and the confirmation email looked very dodgy. I contacted the customer services number on the email which didn’t exist. Cannot load this website or see my order. Absolutely gutted!! I have let my bank know.

patrick taylor says:
2 January 2021

It is beginning to look like the situation some years ago of a walled garden of legitimate sites should be set-up as this current mess is bad for online consumers and of course lucrative to Google.

All people can be gullible at times, and some people willalways be fooled by technological tricks. If Google and Amazon, and others will not protect consumers then a marketplace for legitimate traders needs to be arranged on a national bais. I had hoped 5 years ago Which? would see this as an a useful aim and make it more relevant to subscribers.

Bonne Annee ; Vive France : )

Happy New Year Patrick. Vive le Royaume Uni.

An email has just arrived from Canada Goose Outlet (worzy@pangquexf.wang) offering bargain clothing “60% off” when the actual prices are 6.5% of the marked price. Free delivery. A real address is given in Maryland followed by a long biblical extract.

Val - Durham says:
19 January 2021

Yes it happened to me on the 31.12.20
I got a pair of “RayBan” sunglasses! I ordered 2 pair of shoes from “clarksonlinebuzz” they charged me £62.01. I have reported to my bank

colin renton says:
15 January 2021

My wife ordered shoes on a website Clarkclearance. com. Received a fake pair of sunglasses from China.

Maria says:
15 January 2021

Same happened to me, I called my bank to report the incident and got my money returned immediately.

Maria says:
15 January 2021

I have bought 2 pairs of boots for 60£ from http://www.clarkclearence.buzz site which had pop up on the facebook. Two weeks later I receive fake cheap Ray Ban sun glasses. I went googling the thing and realized I’ve been scammed. I phoned my bank and reported this and got my money back instantly. Make sure you report it to your bank, at least here in UK, you will get your money returned.

[Moderator: this website appears to be a scam website. We’ve retained the URL to help you identify it, but we’ve redirected the link to our guidance on how to spot fraudulent website. ]

While it’s good to hear that consumers got their money back from their bank’s customers, it would be better if people avoided buying from dodgy outfits in far away places marketing upmarket goods at ridiculously low prices. I don’t suppose the banks ever get their money back from the Far East.

Margaret Willis says:
20 January 2021

I’ve been scammed for pair boots.they kept replying to me in Chinese,now they have blocked me ,after sending a pair of broken fake ray bans.

I am sorry to hear that Margaret, but such merchants are virtually untouchable. How much did you pay for the boots and how was the money transferred?

Back in November I ordered two pairs of boots using the Clarks UK website. What arrived was two pairs of boots and no sunglasses. If they prove faulty I can contact Clarks in the UK and hopefully we can sort out a solution in accordance with the Consumer Right Act. One pair of boots was about £60 and the other over £100. I might have been ripped off but I have not been scammed.

I don’t think those prices are excessive. A pair of good boots should last many years, provide good support, and keep your feet dry. Expecting to pay much less is unrealistic. That does not condone scamming but consumers have to think carefully before succumbing to a tempting offer from outside the UK.

Decent footwear is not cheap. I was given a pair of Timberland boots for Christmas and I think the cost was around £100. They are smart and well made; judging by others in the family they will last for years in good shape.
wavechange, sunglasses can cost a lot more than your boots so you may have missed out there 🙁