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Scam warning: fake Clarks Shoes websites

We’ve been made aware of fake adverts for Clarks Shoes circulating on Facebook. Here’s what you need to keep an eye out for to avoid being scammed.

Thanks to a previous Which? Conversation regarding fake adverts for luxury shoe shop Russell & Bromley, we’ve been made aware of similar Faebook adverts for Clarks Shoes that have unfortunately found a number of victims.

Concerned by the reports we were seeing here on Which? Conversation, we put the word out on Facebook itself to gather further evidence:

Help wanted: we've been made aware of fake adverts for Clarks Shoes appearing on Facebook. Have you seen this scam? Do you have a screenshot? If so, get in touch in the comments.

Posted by Which? on Wednesday, February 12, 2020


In the comments we found others familiar with Anthea’s experience – they’d bizarrely received a fake scarf instead:

We made Clarks aware of these dodgy adverts and websites. A Clarks spokesperson said:

At Clarks, we take the reliability of our online presence and the safeguarding of our customers extremely seriously. We were made aware of several fake sites by our brand protection partner Safenames at the end of January and acted immediately to get them taken down.

Any customers with concerns relating to any of these sites should get in touch with our customer care team for support.

When choosing to shop online, we recommend always checking for the official domain authority before completing your purchase, which is clarks.co.uk for all our UK-based customers”

We’re pleased that Clarks has taken action to get these sites removed.

Facebook has previously told us that it takes action to stop fraud ‘wherever it appears’ and is investing in new tools for reporting scam ads.

Last year, we called on it to do more as fradulent ads continued to appear.

Social media advertising

The scammers know that people will have grown accustomed to seeing genuine adverts on social media platforms – they look to exploit that credibility by posing as well-known brands and celebrities that may have already gained your trust.

If you see an account you don’t recognise advertising a brand you do – treat it with suspicion.

Research is essential before you make a purchase; check the URL of the page it’s taking you to, Google the names of stores or offers you don’t recognise and, if you’re still not sure, reach out to a brand directly via its official channels to verify any adverts or offers you’ve seen.

If you’re worried you’ve been scammed by adverts like this, let your bank know what’s happened immediately and read our guide to getting your money back.

Have you seen suspicious adverts for brands such as Clarks? If so, let us know who’s being impersonated in the comments so we can help warn others.

Paul Raggett says:
6 March 2020

I always look for ads that use Paypal, I don’t need to give card details and have Paypal cover for my purchase. If it isn’t Paypal I don’t buy.

I use PayPal when buying from eBay traders who might not have good security systems in place. I would not think of buying through Facebook.

Shellie says:
7 March 2020

Just saw this on Facebook: “Hope Shop” (@hopeshop88) with only 613 likes and a bunch of stock photos of mountains, offering Clarks clearance products at 80% off.

David Carling says:
9 March 2020

Hi all, there is also a Facebook feed to an Ecco Golf shoe site. I was taken in on Jan 6th 2020. I placed an order for 2 pair of shoes costing £50.12. I was sent an email confirming my order, with reference numbers, and how my order would be sent, including a customer service email address cs@servicecentervip.com
I did not hear anything for a while so I contacted customer service via email and was sent an automated reply saying they were on holiday till 1st February. At this point I realised that I was dealing with a Chinese company and it coincided with the Chinese New Year. Corona virus news started to kick in, so I was patient. After a number of emails chasing my order, I received my order which turned out to be 3 pairs of Burberry fake socks, not two pairs of Ecco golf shoes.
I contacted the company on the 20th February, and they asked me to send pictures of the items and the waybill number. I sent this by return. 25th February I was asked if I wanted an exchange. Yes please I replied. 26th February I was told they had no stock left due to high demand. I was asked to return the items at my expense and on receiving them they would give me a full refund. Alternatively I could keep the wrong items and they would refund 35.8% of the total. I refused. 27th February I was offered a 45.5% refund. I refused asking for a full refund, and I would keep their snide products safe for them to arrange a collection at their cost. 28th February I was offered a 50% refund. I have not replied.
Today I have spoken to my credit card company M & S and I have been informed that they will take the matter up with the retailer and I should expect a full credit to be returned via M & S in the next few days, but keep the goods just in case they wanted to collect.
If I had have accepted the company’s final offer of a 50% refund it would have cost me approximately £26.00 for 3 pair of socks worth about £3.00.
The Company name is Llushumei, 4th Floor, 27, Jiangwan Road, Foshan City, Guangdong Province Foshanshi Gaungdongshen 51800a China. Phone 8515622326174

Regards David Carling

Not seen any ads for Clarks shoes. But I do keep getting ads for illegal streaming services.

After receiving the rather fetching “Burberry” scarf I realised it was a scam and shows were never arriving. However I was rather curious as to why they bothered sending anything. Why not just take the money and run?

Ellie says:
14 March 2020

This has happened to my partner too? Is there any way of getting money back?