EasyJet has been hit by a ‘highly sophisticated’ cyber-attack which could have exposed up to nine million people’s details. Here’s what to do if you’re affected.
EasyJet has confirmed that the details involved in a cyber-attack that took place in January could include financial information.
Right now, it’s vital that EasyJet provides clear information on what’s happened and supports all affected customers in taking measures to protect themselves.
The immediate priority must be for EasyJet to ensure all those who’ve had credit card details stolen have been communicated with so they can take swift action with their bank.
It's vital that EasyJet provides clear information on what's happened and supports affected customers in taking measures to protect themselves.
The priority must be for it to contact those customers so they can take action with their bank.https://t.co/ztH2W6MPsc
— Which? Travel (@WhichTravel) May 19, 2020
EasyJet says that of the 9 million people affected, 2,208 had credit card details stolen and that no passport details were uncovered.
It’s also said ‘there is no evidence that any personal information of any nature has been misused’.
What to do if you’re affected
EasyJet says if you’re a customer whose credit card details were taken you should have already been contacted, while everyone else affected will be contacted by 26 May.
⚠ For anyone concerned they could be affected, it’s important to change your password with EasyJet and other websites where you might use the same or similar one. Use our advice to create a secure password.
⚠ It’s sensible to also keep a careful eye on your bank accounts and credit report over the coming weeks and report any suspicious activity to you bank as soon as possible.
⚠ You also need to be wary of unexpected emails or phone calls about easyJet, or contact out of the blue from strangers who know more than usual about you.
⚠ Fake ‘customer support’ might also start to pop up on social media regarding the breach, as scammers try to take advantage of it.
We’d also strongly recommend that you take the time to read through our guide on data breaches, which explains your rights, as well as further steps you can take,.
Do you think you may have been affected by the data breach? Have you taken steps to protect yourself?