/ Money, Motoring

Scam watch: driving licence renewals

Denis was almost fooled into paying a lot more than he needed to renew his driving licence by a copycat website. Does this ring any bells with you?

Denis Kearney told us:

‘If you’re over 70, watch out for copycat websites when renewing your driving licence. A website that often pops up when searching online looks just like the official DVLA website, but it charges you 90p to renew your licence. If you pay, you will also be enrolled into a recurring fortnightly charge of £38 for services.

‘The website asks for personal details to be submitted via an authentic-looking form, but this information doesn’t go to the DVLA. Instead, you’ll be sent the official application form to your home address. Thankfully, upon inspection of the small print, I spotted that these additional charges would be made and cancelled my card before any more money was taken.

‘Even if these sites are technically legal, they deliberately set out to deceive people.’

Our say on copycat sites

You should always go directly to the official ‘gov.uk’ website for government services – such as passport or driving licence renewals – rather than relying on search engines, where the results can display copycat websites.

These often charge an over-the-top fee for a free service, or mislead you into signing up for recurring payments. If you fall for one of these, you should be able to get your money back using Section 75 of the Consumer Credit Act (if you paid by credit card) or a chargeback claim (debit card).

It’s illegal for a copycat website to parade itself as a government entity. We have called for a crackdown against sites that don’t prominently display that they’re not associated with the government and that you can get a passport or driving licence without additional costs through the official government website.

We have also pressed search engines to stop displaying adverts for copycat websites at the top of search results. Google has taken action to remove copycat sites for paid search results and has worked to ensure that the official gov.uk sites come top. If you see a misleading website, please report them to search engines on gov.uk.

Have you ever come across a copycat website for driving licence renewals?

Useful links:

Read Which? advice on how to spot a copycat website
Renew your driving licence on the official gov.uk DVLA website
Report a misleading website to search engines on gov.uk

Comments
Brian Thompson says:
21 August 2019

Still waiting to hear from driving services – very quick to remove money from my account even though licence renewal is FREE.

Barry Coyle says:
5 September 2019

Watch out for this company:

Myvehicles info.com

This is a copycat website pretending to be the DVLA. They are charging £89 for licence renewal, DVLA charge £20. After realising that I paid a copycat, I immediately cancelled my order and requested a refund, after 6 weeks still awaiting refund”….

Peter Solan says:
6 September 2019

Why do the DVLA need to know my marital status and NI number
This info has nothing to do with my licence

This was asked and answered on Twitter Peter its to do with Identity –
https://mobile.twitter.com/DVLAgovuk/status/368348731344560128