Scam protection: FCA proposals will boost complaining power

I really think that banks should check the details of new accounts that payments are made into. The fraudsters are very clever though. I get an alert if I am paying a new person. This would alert me unless the new account were to be set up in the name of the person I really need to pay. I always ask the person I am paying for the first time to confirm that they have the money but that would not be any use if the confirmation was not received quickly.

I received bogus emails from scammers pretending to be from Santander Bank, despite the fact I do not have an account with them. I sent them the fraudulent emails wanting to know how it is that scammers can take money from one account, put it into another account and the bank cannot even trace where it is? There are CCTV cameras in Banks, People have to produce ID to set up an account. Money goes from Account A to Account B and the banks cannot find out where a persons money has gone? I find all of this unbelievable. Santander Bank were useless to reply to me, so I went into one of their branches to ask these questions and they did not know? I cannot get my head around how they steal money, do not get caught, they cannot trace where an email came from, or who sent it. It is ridiculous. I have come to the conclusion that these banks do not careless about their customers, or they turn a blind eye to it. I cannot think of any other reason. So yes I do think it is time the banks were made to pay back their customers, because they are the custodians of customers monies, and if they cannot find out who the scammers are, then they need to do something about it.

Why don’t banks just make a rule that once money is transferred into a different account it has to stay there for 24 hrs before it can be moved again.

Why don’t banks with one single motion that will allow customers to retrieve their money just make a simple rule change. Once money has been transferred to another account it has to stay there for 24 hours before it can be moved again. This gives enough time once a scam is discovered to retrieve the money.

Once money is transferred it must remain in the receiving account for 24 hrs before being transferred again. This would allow money to be retrieved if a scam is found out early.

I banked with Barclays for 40 odd years and they were forever offering me umbrellas when the sun was shining but at the first sign of rain snatched them back, they even had the brass neck to try to claim the same debt twice!

Not enough is being done by the banks to stop scamming and on line frauding once a customer has told. them of concerns that they think they have been targeted. the banks do not seem to take these concerns seriously..

I was scammed this week for £40. The bank texted me to ask if the transaction was correct.
I reported it as a fraud and they refunded the money the next day. They closed down my on line banking system and cancelled my debit card. It is going to take at least a week to get things back to normal again. Its like setting up a new account.These scammers need to be jailed for a very long time becuase of the hasstle they cause.

My son who is on the autistic spectrum was defrauded of approximately £10,000. He was tricked into giving his bank details and using the card reader because the person speaking to him dealt with in almost exactly the same way the bank dealt with him when someone had used his account fraudulently. Despite us explaining the Bank what had happened to him previously which is why he gave his details the Bank didn’t want to know. Furthermore, we were convinced someone from the Bank was involved because his money went to HSBC and Barclays accounts in Birmingham. The police officer investigating what happened was upset when a member of staff from one of the banks said, ‘if he is autistic why does he have a bank account’. All in all we were completely unimpressed with the banks and the banking ombudsman.

When banks ring you, they should have a method of proving that they are who they say they are – something simple like telling you about the first and last letters in your password or maybe a recent direct debit, anything that only someone who already has full access to your account can know. I got a call from someone in the bank who wouldn’t do this, and when they asked for me to prove who I was I refused – and then they had the cheek to block my account!! Needless to say I was furious, but it was quickly corrected when I rang them direct! If they used a system like I suggest, and if we all learn to expect it, that could put a stop to all the scam calls!