Have you been able to get through to your bank?

Attempted to call barclays bank, gave up after 1 hour 29 minutes. tried several times over a three day period. finally got through at 4 th attempt………after two months to rectify these problems,there really is no excuse. i fear this will now become the norm.

Needed to contact Yorkshire Building Society – phoned the number – thinking I would not be able to speak to an individual at all – or be in a very long queue…. Got straight through – Josh at the Halesowen branch completely understood my needs and emailed me relevant forms to undergo an account change, which were received within minutes….
Excellent customer service in a time where nothing is straightforward. 10/10

The cooperative bank have been brilliant patient and helpful and not too long to wait.

Getting through to Barclays by phone has been all but impossible in the last few weeks. I have waited on the phone for over 1 hour on a number of occasions, with no idea of where I am in the queue or how much longer the wait will be. So disappointed in their service.

I think the banks, predictably, have behaved appallingly. They have cut their opening hours, and cut down on counter services, whilst all taking TV adverts to tell us how much they are helping! My bank refused to do a bank transfer for me to pay a bill. They told me to do it by phone. I don’t do online banking. This pandemic must be like manna from heaven for the banks as under the guise of ‘helping’ their customers they can advance their policy of getting rid of cash, forcing us all to go online, and shutting as many branches as they can. I think the government should insist that not only do people have a payment holiday on loans and mortgages, but interest is dropped to the same rate as savers are getting. I think the business loans the government has offered to struggling businesses should also be low interest. Why on earth shouldn’t banks take a hit to their profit like so many hard working businesses? As I write this I can hear the howls of protest from the money establishment!

Had a holiday cancelled as the company entered administration. Contacted the customer services of my credit card (Marks and Spencer). Absolutely no use. I think at the very least they should be trained and advised to inform customers of the procedure to make a claim under S75 of consumer credit act rather than just give you another number (which by the way is not shown anywhere on their website). Now got to get in to another telephone queue. This is so frustrating. Might even look at other credit card providers.

Tried phoning Barclays, no response whatsoever. Eventually managed to get the phone number of a local branch as needed to make an appointment. Left several messages over a couple of weeks asking for someone to call me, no response. Am not particularly tech savvy but found somewhere on Barclays site to send a complaint and great, was finally contacted by the bank and made the appointment. The teller was very friendly and apologetic but a few days later I needed some important (to me) information. After phoning and leaving messages with no response I phoned head office again, ( I assumed head office) ,and a kind gentleman said he would email the local branch. Lo and behold I finally received a phone call . The non response to second messages caused me a lot of stress. Now at last all sorted. And finally, gentleman at local branch told me to pop in anytime and he will show the app. to get information I might need. I don’t want to do internet banking , prefer face to face.

I was the victim of a fraud recently from my account at the Nationwide. The emptied my bank account (which didn’t amount to much) my business has been badly affected by COVID, they also took my overdraft facility. The callers number showed as the Nationwides number and was the same helpline number on the back of my bank card. It took me hours to get through to the bank and no they weren’t very helpful, made me feel it was my fault and that I may not get my money back. Every time I tried to phone to speak to someone I waited for a very long time in a cue and then was cut off. In frustration I reported the incident to the Police who have taken a statement. Since then I’ve had 1 scam text and 3 letters all to attempt to scam my Credit Card. The Nationwide did refund my money but the experience was horrendous.