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Scam call warning: Amazon Prime ‘renewal’

An automated scam call is impersonating Amazon Prime, telling victims their subscription will be ‘renewed’ for £39.99. Here’s what you need to watch out for.

We’ve been made aware of an automated scam phone call designed to trick Amazon Prime customers into connecting with a fraudulent ‘account manager’.

It’s similar in tactics to the ‘Visa fraud department‘ call, which also instructs victims to ‘press 1’ to be connected.

From here, it’s highly likely scammers will attempt to extort bank details and/or personal data from you.

Amazon Prime scam: what to expect

To find out exactly what you need to watch out for, I spoke with Craig, a member of the public who received the call on his landline earlier this month.

He was told by an automated voice that this was a ‘reminder’, and that his Prime account was being renewed at a cost of £39.99.

It went on to tell him that he should ‘press 1’ to speak with an ‘account manager’.

Craig is indeed an Amazon Prime customer, however he’s never associated his home number with his Prime account. This would suggest that the scam is targeting members of the public at random, rather than Prime customers directly.

How to deal with phone scams

If you’ve received this call, hang up immediately. Amazon will never contact you in this way, and the call being completely unsolicited should also set off alarm bells.

You can read our full guide to phone scams here, and also report this scam to Action Fraud using its online reporting tool.

If you do think you may have given sensitive information to scammers, contact your bank straight away and let them know what’s happened.

You can also find out everything you need to know about getting your money back after a scam in our guide.

I made Amazon aware of this scam call after speaking with Craig. An Amazon spokesperson told me:

“We take phishing and spoofing attempts on our customers seriously, and will never call a customer for payment outside of our website. If a customer has concerns or receives a call they believe is not from Amazon, they can check the Amazon.co.uk help pages for guidance”

Have you received this Amazon Prime scam call? If so, did you think it was genuine?

Whether you’re an Amazon Prime customer or not, do help us get the word out by warning friends and family about these calls, and let us know if you’ve received anything similar in the comments below.

J.Holmes says:
20 November 2019

I live near York and have been getting these calls regularly for a few weeks and today I’ve had 3 in one morning, I’m always tempted to press 1 so that I can give the caller a piece of my mind but of course I don’t ! It makes me so angry to think that people can be easily conned by following what they believe to be genuine instructions to avoid paying for something they don’t want. It’s hard to accept that there’s nothing that can be done to stop such devious dishonesty.

Savvy says:
20 November 2019

Yet another call about an Amazon Prime account ( don’t have one!). The calls are always from a different number & if you try to dial the number it comes up as unrecognised.
These scammers want exterminating!!!

20 November 2019

I never share my landline number and I am getting 4 or 5 calls 24/7….all saying about my Amazon prime account..i don’t have an account but I can spot spam calls a mile off…I have googled the many numbers they are using all of them are from Indonesia… India…China etc…have been onto my landline supplier to stop any incoming international calls and they say they can’t stop calls to my number but they can block me dialing international calls which is about as much use as an ashtray on a motorbike…have reported to Offcom and the silence is deafening…am signed up to telephone preference service but nothing will stop these calls….am at my whits end to stop these persistent calls…..short of having my landline cut off gas anyone got any ideas….

DT says:
Today 08:09

The past two days calls regarding Amazon Prime and that £39.99 has been taken from my account.
Noisy call centre…..asked if I had an iPhone or computer and follow instructions. Now a nuisance call as calling at 0730 and repeat calling 6 times which I cut off.
I have also had calls from ‘Hmrc ‘ saying that I had committed tax fraud and there was an arrest warrant out for me!
These hoax calls from various companies just show you what type of society we now live in.
I feel really sorry for the vulnerable elderly people who are being targeted.
Please come down hard on these companies!

Steve says:
Today 09:19

I have just had this call as well and had BT the other day.
I really feel for you and they must do something about this as it drives you crazy.
I had a hospital appointment when bt rang and he insisted that I sort this now.
Told him to F–k off.

It wasn’t BT Steve it was a scammer .

No sh** Sherlock!

See “Americanised ” in expression already Derek.
Actually many Americans in mid-west states believe Sherlock Holmes existed and wrote letters to -221 Baker Street asking for help.
I would be more worried at the UK public identifying with big business as their mentor and obeying them explicitly when a phone rings as voice says a big name .
What happened to the older generation teaching the younger ? –destroyed by the media .

Ah minus-221 Baker Street – where might I find that?

PS – I don’t know what you’re doing (if anything) to transfer your engineering and other skills to future generations, but next week I will be one of the lecturers at a engineering professional development workshop near Harwell.

They don’t want to know Derek engineering is “persona non grata ” to most young people .
Just to give you an example two small local garages have owners who have two sons -NEITHER of them like or want to learn any engineering skills one would rather be a taxi driver – zero long term vision-zero innate practicality the media won the anti engineering war.
I shudder to think what will happen in the event of a “National Emergency ” .

Duncan, this is off-topic for scam calls.

Julie garrod says:
Today 08:56

Had two calls from amazon, i pressed 1 both times as i did’nt want this money taken from my account, i gave no details and hung up, now i’m worried!

Hi Julie, I don’t think you have much to fear.

By pressing 1 you may have confirmed that your number is a valid one, but won’t the fact that the called number returned a ring tone as opposed to number unobtainable already have confirmed that? Either way, you won’t have given the scammers any more personal data about yourself.

As some of these scammers do access “ex-directory” numbers, I suspect that at least some of these cold calls are made using numbers that are either randomly generated or simply guessed or inferred from other known numbers.

In my case, my name and address are in the electoral roll and those data and my phone number are in the telephone directory.

So it is easy enough for anyone to get hold of my number.

That said, my number is registered with the Telephone Preference Service (TPS) so reputable marketing and sales types will not call it. Also, I never actually use or give out the number myself, so I pretty much know that almost any incoming call will be spam. (Folk I want or need to be able to converse with will have my mobile number.)

Louise Crossley says:
Today 13:07

I live on the Gloucestershire/Wiltshire border and, similarly, have been getting these calls for several days. I don’t even have an Amazon Prime account!