/ Money

Scam call warning: Amazon Prime ‘renewal’

An automated scam call is impersonating Amazon Prime, telling victims their subscription will be ‘renewed’ for £39.99. Here’s what you need to watch out for.

We’ve been made aware of an automated scam phone call designed to trick Amazon Prime customers into connecting with a fraudulent ‘account manager’.

It’s similar in tactics to the ‘Visa fraud department‘ call, which also instructs victims to ‘press 1’ to be connected.

From here, it’s highly likely scammers will attempt to extort bank details and/or personal data from you.

Update: 18/03/2020

Thank you to the 17,000+ people who filled out our survey on this dangerous Amazon Prime scam call – the data we’ve collected will be vital in taking action against it.

What’s next? We’ll now be taking your responses to the phone companies and Amazon itself to demonstrate just how widespread this scam call is, and how it’s impacting on people’s lives.

We’ll then work with them to implement appropriate action, including warnings, potential call-blocking and reporting these calls to the relevant authorities.

This page will be updated as soon as we have more information. Thank you for your support.

Update: 13/02/2020

This Amazon Prime scam call has been frequently posing a threat to the public for too long. We want to see action taken against it from the phone providers and Amazon.

You can help us stamp this out by answering the following questions:

The Which? Amazon Prime scam call survey is now closed

We’ll then use your responses to prove just how widespread this problem is and which providers are the most affected.

Amazon Prime scam: what to expect (16/10/2019)

To find out exactly what you need to watch out for, I spoke with Craig, a member of the public who received the call on his landline earlier this month.

He was told by an automated voice that this was a ‘reminder’, and that his Prime account was being renewed at a cost of £39.99.

It went on to tell him that he should ‘press 1’ to speak with an ‘account manager’.

Craig is indeed an Amazon Prime customer, however he’s never associated his home number with his Prime account. This would suggest that the scam is targeting members of the public at random, rather than Prime customers directly.

How to deal with phone scams

If you’ve received this call, hang up immediately. Amazon will never contact you in this way, and the call being completely unsolicited should also set off alarm bells.

You can read our full guide to phone scams here, and also report this scam to Action Fraud using its online reporting tool.

If you do think you may have given sensitive information to scammers, contact your bank straight away and let them know what’s happened.

You can also find out everything you need to know about getting your money back after a scam in our guide.

I made Amazon aware of this scam call after speaking with Craig. An Amazon spokesperson told me:

“We take phishing and spoofing attempts on our customers seriously, and will never call a customer for payment outside of our website. If a customer has concerns or receives a call they believe is not from Amazon, they can check the Amazon.co.uk help pages for guidance”

Have you received this Amazon Prime scam call? If so, did you think it was genuine?

Whether you’re an Amazon Prime customer or not, do help us get the word out by warning friends and family about these calls, and let us know if you’ve received anything similar in the comments below.

Ian Gray says:
17 October 2020

Had 5 calls from all over the world surely Amazon should be pulled up for giving away personal data.

But scammers can call your number simply by using software to guess it….

Might just be a coincidence, but we got the call a couple of days after accidentally signing up for Amazon Prime.

Our names, addresses and phone numbers are on the Electoral Register and these details can be purchased, but it is possible to opt-out of the full version: https://www.gov.uk/electoral-register/opt-out-of-the-open-register

I kept my phone number when I moved but nuisance callers and scammers have not caught up and always quote my old address.

Nasir Ali says:
18 October 2020

It was get easier on website and easy order well .I am happy think it is give you 5 star good customer service and there is v good item you can busy well and alot more well

Pauline Green says:
17 October 2020

I’ve had two automated calls today supposedly from Amazon re a Prime renewal at £39.99, when pressing “1” on my handset to connect to an assistant I was asked to use software on my laptop that I have no knowledge of, fortunately my security system showed a warning, so I did not proceed.
I was querying this as I have paid my renewal within the last week, I had no idea that this scam existed!

17 October 2020

The Amazon scam comes to both my land line and my mobile. On the landline I have a number display screen so often am able recognise a peculiar number or one that is not in my address book. Some of the recorded messages then go to answer-phone. On the mobile the calls usually look like another mobile user. These are nuisance calls. In the last month I have received at least 8. There should be a way of dealing with them at source and not leaving it to us consumers to use our judgment.

Paul David Gardner says:
17 October 2020

I get these calls sometimes three times a day! Bloody nuisance.

Terry says:
19 October 2020

When the guy with the strong Indian accent tells me his name is Jason or Roger, I laugh out loud and they usually hang up.

Confuscius says:
19 October 2020

Got the call. Direct from a call centre drone. Told them very happy to help. Asked me what computer I had, told him it was an aBacus. He wasn’t familiar with it, so I explained that it was a mobile device. Kept stringing him along for about 20 minutes. Was waiting to get to how I connect to the cloud using homing pigeons…

DerekP says:
19 October 2020

Folks, see:-https://www.youtube.com/watch?v=Dpp1sIL1m5Q for a new Jim Browning video about these scams.

[Sent from my brilliant TV.]

Thank goodness there are people like Jim who are prepared to take on these scammers.

got a call today, dont even have a amazon prime account!!, listened to the robot call, then hanged up the call.

Ed Morgan says:
20 October 2020

It came from a mobile number: 07906578060

Diane says:
21 October 2020

Just received an automated message from number 01282 617384 about Amazon Prime renewal at £79.99. This phone number is registered to an Egg Merchant and Gardening supplies business in Burnley. Surely something can be done to stop these nuisance calls?

Hi Diane, stopping these calls can be done in a number of ways.

At the user level, we can operate with call blocking telephones, so that only recognised numbers will ring through.

That technology is now built-in to smartphones, but is usually an extra cost option for landline handsets (eg BT Call Guardian).

At the exchange level it is not easy to block these calls, unless technical developments are made.

At the police level, international police cooperation is needed and this is not easily achieved.

At the white hat hacker level, expert hackers such as Jim Browning (see my post above) can locate and in some cases shut down individual gangs. But more gangs will keep popping up.

Sunny Sammut says:
22 October 2020

I’ve just had two calls about Amazon Prime subscription £39.99. I waited on the call to run out on the first one, the second one I pressed 1 and a lady said that she is calling about my amazon prime subscription. I said that I do not have an amazon prime subscription and she said something that I did not understand because of the accent, she told me again about the subscription and once again I told her that I do not have an amazon prime subscription and she put the phone down

Kevin says:
22 October 2020

Just had the Amazon prime renewal at £79.99 scam on my landline asking me to press 1.
The number it came from was 00611132752431

Kate says:
22 October 2020

Have been receiving the £39.99 calls for a few months, this morning they were asking me for £599.99!