/ Money

Scam call warning: Amazon Prime ‘renewal’

An automated scam call is impersonating Amazon Prime, telling victims their subscription will be ‘renewed’ for £39.99. Here’s what you need to watch out for.

We’ve been made aware of an automated scam phone call designed to trick Amazon Prime customers into connecting with a fraudulent ‘account manager’.

It’s similar in tactics to the ‘Visa fraud department‘ call, which also instructs victims to ‘press 1’ to be connected.

From here, it’s highly likely scammers will attempt to extort bank details and/or personal data from you.

Update: 18/03/2020

Thank you to the 17,000+ people who filled out our survey on this dangerous Amazon Prime scam call – the data we’ve collected will be vital in taking action against it.

What’s next? We’ll now be taking your responses to the phone companies and Amazon itself to demonstrate just how widespread this scam call is, and how it’s impacting on people’s lives.

We’ll then work with them to implement appropriate action, including warnings, potential call-blocking and reporting these calls to the relevant authorities.

This page will be updated as soon as we have more information. Thank you for your support.

Update: 13/02/2020

This Amazon Prime scam call has been frequently posing a threat to the public for too long. We want to see action taken against it from the phone providers and Amazon.

You can help us stamp this out by answering the following questions:

The Which? Amazon Prime scam call survey is now closed

We’ll then use your responses to prove just how widespread this problem is and which providers are the most affected.

Amazon Prime scam: what to expect (16/10/2019)

To find out exactly what you need to watch out for, I spoke with Craig, a member of the public who received the call on his landline earlier this month.

He was told by an automated voice that this was a ‘reminder’, and that his Prime account was being renewed at a cost of £39.99.

It went on to tell him that he should ‘press 1’ to speak with an ‘account manager’.

Craig is indeed an Amazon Prime customer, however he’s never associated his home number with his Prime account. This would suggest that the scam is targeting members of the public at random, rather than Prime customers directly.

How to deal with phone scams

If you’ve received this call, hang up immediately. Amazon will never contact you in this way, and the call being completely unsolicited should also set off alarm bells.

You can read our full guide to phone scams here, and also report this scam to Action Fraud using its online reporting tool.

If you do think you may have given sensitive information to scammers, contact your bank straight away and let them know what’s happened.

You can also find out everything you need to know about getting your money back after a scam in our guide.

I made Amazon aware of this scam call after speaking with Craig. An Amazon spokesperson told me:

“We take phishing and spoofing attempts on our customers seriously, and will never call a customer for payment outside of our website. If a customer has concerns or receives a call they believe is not from Amazon, they can check the Amazon.co.uk help pages for guidance”

Have you received this Amazon Prime scam call? If so, did you think it was genuine?

Whether you’re an Amazon Prime customer or not, do help us get the word out by warning friends and family about these calls, and let us know if you’ve received anything similar in the comments below.

SAJ says:
4 August 2020

I received 4 of these calls this morning, all from different landline numbers. A few weeks ago I was getting them from mobile numbers.

Bob says:
5 August 2020

I have been getting up to 3 calls day for the past 10 days. Each time I hung-up before the end of the message. I have recently cancelled my Amazon Prime membership, it ended on the 29th of last month. Had that not been the case I might have been suckered in. I contacted Amazon and wrongly accused them of harassment. Sorry Amazon. I have since been in touch with Action Fraud.

JAJ says:
6 August 2020

I have been called 3 times this morning. All from 07 numbers, as I expecting a call from a trades person with a mobile I have answered and added the number to BT call protect, but each time its a new number! – just a pain

Dennis says:
6 August 2020

Been called twice from 0060102629715 which I think is from Malaysia. It sounded like a 1990 text to speech voice, was a dreadful message.

Pam says:
6 August 2020

Been called today they said they were 080030009009 BUT my last call info says 00950719050
Trying to tell me my Amazon Prime membership is being renewed for 39.99 and they can secure my account and cancel it, they can do it for me if I type in a new address in my browser on another tab…..started to do this..THEN STOPPED as realised this was not right. Didn’t give an details. Just to be sure I have cancelled my Credit card. Will tell everyone I know to watch out. Thank you for putting this scam on your site.

Tinsy Thomas says:
6 August 2020

I got many calls from them today morning and says that they have taken 70 pounds from my account n if I don’t want to subscribe ,they can cancel it..then,asked for TeamViewer n connect with them..
Suddenly,I felt it’s fake n asked them which date they have deducted money from my account…they said July 19 ..I don’t have any transaction on July with Amazon. ..I keep on telling them that I didn’t loose money…then they replied,madam your account has been hacked by some one n that is the reason u can’t see the bank transaction…..

Ann Boyle says:
6 August 2020

Hi I was getting them on my mobile now getting them on my landline, the lady had pigeon English, she said to me that she was from Amazon Technical department and when I said ‘really’ she said ‘mind your language’ obviously ‘really’ is not on the script so she terminated the call ……
Stay safe everyone

Paul says:
6 August 2020

Had a few of these calls last year for the £39.99 renewal even though I didn’t have a Prime account at the time, so contacted Amazon customer services who assured me they would never ask for money over the phone, it actually states that on their site. Today I’ve received two calls 01937202103 & 02696771134, however it’s now £79.99! They’ve obviously not scammed enough people during lockdown. I will pass these on to Action Fraud like I did with the others.
Keep safe everyone.

Kathryn Sage says:
6 August 2020

About an hour ago I ordered something from Amazon. I managed to click the free trial prime button in error….I didn’t want to take out Amazon Prime. I made my purchase and immediately cancelled my membership. Within an hour I had a recorded call from a woman thanking me for joining Prime for £79.99 per month. Clearly a purposely erroneous over the top amount. She continued…if you wish to cancel your Prime account, press ‘1’ to speak to a manager. I was curious and did so. After a few seconds of silence I was put through to man with an asian sounding accent – he made no greeting, just ‘yes’, then said something about my Prime account. I hung up at this point. This is within just an hour of me inadvertently joining (and then cancelling) prime. presumably he was going to try to fraudulently take money from me. Beware.

Tinsy Thomas says:
6 August 2020

I had same experience …

Donna Cosstick says:
6 August 2020

I have had 4 calls within a 2 hour period this afternoon – all with automated American accent saying my Amazon account (which I don’t have) is being renewed for 79.99 and I should press 1 to cancel. All numbers start 075922…….+

Jen says:
7 August 2020

I’ve had 7 of these calls in the last 24 hours. 4 0759….1 0730, 1 076 and 1 0143…

Why can’t these calls be stopped

Hi Jen,

It is possible to block these calls by the use of suitable equipment and or telephone services.

Closing down these scams requires a lot more effort…

John French says:
7 August 2020

The Amazon prime phone scam is still happening. I get a call everyday. But Which?’s last update was in March when they said they were taking their evidence to phone companies and Amazon. Maybe the phone companies and Amazon just ignored them? What response did they get back in March? Any at all? An update would be useful. Or have they dropped it?

Steph says:
7 August 2020

I had a call this morning with the same American automated call. I pressed 1 and spoke to an Indian sounding woman. I gave her an earful. I dont have amazon prime, they woke me up after being on shift and all she kept going on about was to turn my laptop/mobile phone on to cancel. After a few more choice words i hung up. Within 10seconds they phoned again but i ignored it this time and changed my BT settings to reject international call. Lets hope that works

Judith Robinson says:
7 August 2020

I received two calls yesterday saying to prevent Amazon from taking 39.99 from my account, to press 1. And again today the same message.
I do not have a Prime Account and emailed by son in Dublin to ask if this was a scam, he emailed back immediately to say that it was and gave me this thread to read.
How were they going to make money from this though?

Twanny says:
7 August 2020

i have received 2 scam calls today both from different mobile numbers Within minutes of each other saying Prime membership for £39.99 is due. I hung up ans blocked the number and then let amazon know.

andrew says:
7 August 2020

I have just had a call saying that my subscription will be going up to £99 as my my current subscription is coming to an end, they asked for my card details, after a few choice unsavoury words to the caller, I hung up.

bob says:
8 August 2020

I took a similar call this morning on my landline. I am very guarded who I give my mobile no to. (Amazon do not have it though they keep pressing me for it). Then using the chat facility with Amazon they told me promptly and courteously that this was a scam, and confirmed by email. This has restored my confidence in Amazon.

9 August 2020

I have had a couple of these calls this week.