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Scam call warning: Amazon Prime ‘renewal’

An automated scam call is impersonating Amazon Prime, telling victims their subscription will be ‘renewed’ for £39.99. Here’s what you need to watch out for.

We’ve been made aware of an automated scam phone call designed to trick Amazon Prime customers into connecting with a fraudulent ‘account manager’.

It’s similar in tactics to the ‘Visa fraud department‘ call, which also instructs victims to ‘press 1’ to be connected.

From here, it’s highly likely scammers will attempt to extort bank details and/or personal data from you.

Amazon Prime scam: what to expect

To find out exactly what you need to watch out for, I spoke with Craig, a member of the public who received the call on his landline earlier this month.

He was told by an automated voice that this was a ‘reminder’, and that his Prime account was being renewed at a cost of £39.99.

It went on to tell him that he should ‘press 1’ to speak with an ‘account manager’.

Craig is indeed an Amazon Prime customer, however he’s never associated his home number with his Prime account. This would suggest that the scam is targeting members of the public at random, rather than Prime customers directly.

How to deal with phone scams

If you’ve received this call, hang up immediately. Amazon will never contact you in this way, and the call being completely unsolicited should also set off alarm bells.

You can read our full guide to phone scams here, and also report this scam to Action Fraud using its online reporting tool.

If you do think you may have given sensitive information to scammers, contact your bank straight away and let them know what’s happened.

You can also find out everything you need to know about getting your money back after a scam in our guide.

I made Amazon aware of this scam call after speaking with Craig. An Amazon spokesperson told me:

“We take phishing and spoofing attempts on our customers seriously, and will never call a customer for payment outside of our website. If a customer has concerns or receives a call they believe is not from Amazon, they can check the Amazon.co.uk help pages for guidance”

Have you received this Amazon Prime scam call? If so, did you think it was genuine?

Whether you’re an Amazon Prime customer or not, do help us get the word out by warning friends and family about these calls, and let us know if you’ve received anything similar in the comments below.

Neil says:
15 January 2020

I just received a call, and after telling the caller he could knock himself out trying but I would not be switching any devices on or giving any personal information out, he claimed the call was being recorded for security and training purposes. This was my starter for ten, so the caller got a real string of expletive laden insults before the line went dead. Felt great after.

Just received automatic call to my landline as indicated above, £39.99 renewal, proposing that I press 1… I didn’t I hung up. We did have an Amazon prime account but we no longer have it so we deduced it must be a scam call. Now I have read website above that comfirms it, so thanks for the posting. My wife has just told Amazon we received the scam call.

Brenda Winstone says:
15 January 2020

I have just received a call from Amazon telling me they are taking £39.99 from my account to renewal my subscription for Amazon Prime. I pressed 1 spoke to someone who asked me to go to my computer and Amazon Account. This I didn’t do, No way would I let anyone take over my computer. How can this sort of thing be stopped from happening.

M Murray says:
15 January 2020

I get this scam call about Amazon Prime £39.99 renewal reminder at least once a week. It is so obviously a scam call. I block and end the call every time but then they use a different number next time.

Carol Welsh says:
15 January 2020

Have had umpteen automated calls from this company over the last few weeks and getting fed up with it don’t have any contract with amazon just hang up

Chris Pilcher says:
15 January 2020

Had the ” Amazon Prime A/C twice” today about 14.00 hrs second time just shouted F-OFF !
Not that it would make any diff as it sounds like a recorded voice “Hiee”.

David Pritt says:
15 January 2020

I have been receiving these calls several times a day for a couple of weeks on a number Amazon do not know about, so guessed it was a scam. The source numbers keep changing so I cannot blacklist them.
Real pain in the backside!
The Telcos should be able to backtrace these and put them out of action, and as it is giving Amazon a bad name I am sure Amazon could apply a small amount of their vast resources to tracking down the originators of these calls and dealing with them.

paul says:
15 January 2020

I got this amazon prime call but they told me i had two accounts and i was about to be billed 39.99 i hung up mail amazon about it asking if it was a scam got no reply from them

Ian Terry says:
15 January 2020

Received this call several times. It sounds like a computer-generated voice. Obviously a scam (well obvious to me…..)

John says:
15 January 2020

We’ve had about six of these calls over the last week. They use different numbers each time. We jusr hang up.

Robert Henderson says:
16 January 2020

Like others, just had an “international” call this morning at about 0930 telling me my account was going to be automatically renewed. Just hung up. Don’t have Prime and we treat all these types of calls as scams. If a company genuinely had something to say, then they will contact us through written documented facts that can be verified at leisure.

Received the same call as others. Knew my son has an account but pays monthly. I had received a 30 day free trial card a while ago, which I threw away, but had a niggling doubt that maybe I should have actually communicated to someone that I didn’t want it as this call related to that. Pressed one and asked the person who answered whose account they were talking about – at which point she did, of course, hang up – because she had no idea whose account ti was!

Jennie Penfold says:
16 January 2020

We also just received this call. It was an automated message and at the end said to press 1. Luckily my husband has been warned not to press anything and hung up.

Steve says:
16 January 2020

Today I received a call from Amazon…… I did’nt answer the call and let my answering machine step in….

The call claimed that Amazon would be taking money from my account for Amazon Prime…… Which is odd as I don’t use Prime………..

I very quickly realised the call was a scam…… And then looked at the number that the call had come from……

And then looked it up on google……The number belonged to a farm….To check I then looked up the farm in various ways……. Yep it was the same..

I’m pretty certain the genuine owner of the number has been spoofed…….And won’t be aware his number is being used in a Amazon related scam..

I then rang the farm to make them aware….. My good deed for the day 🙂

clifford woodage says:
17 January 2020

thank you for telling. I have had a few calls I pressed 1 once but did not connet if it carries on I will cancel amazon and tell my bank

Phil says:
17 January 2020

I’ve just had a call saying amazon press 1 to connect 39.99 will be taken shame not registered my home telephone on line 17th Jan 2020

Trevor says:
19 January 2020

We have received these calls and have hung up after listening to it as our phone has the ability to block numbers we will block we are in the Teesside area

I fell foul of what I regard as sharp practice by Amazon themselves. Paying my credit card I routinely checked recent transactions. There was £7.99 for Amazon Prime. It is not a service I want nor deliberately chose to subscribe to. I remember buying a kettle a month earlier, cancelling the order because I thought I may have clicked a Prime free trial, and then placed a new order. Now I find I was “enrolled” with a continuous payment set up, but unlike a confirmation for an order there was no communication to tell me I had done this and would be paying a monthly fee. All too easy and lacking transparency. Having found it I had it all cancelled and refunded in an online chat – when I eventually found a way to communicate with Amazon.

I am surprised that no notification has to be made when taking out any purchase or service that requires a card payment, whether a single one or, much worse, a continuous one, and with the ability to cancel before any payment is made.