/ Food & Drink, Home & Energy

Why kettle water tastes funny: mystery (nearly) solved

Steaming red kettle

Earlier this year we asked you to help solve the mystery of smelly, foul-tasting kettle water – a problem that for many of you has been spoiling your daily cuppa. And now we’ve discovered a common cause.

The problem bubbled up when Which? members complained that the water heated in their kettle had a ‘plastic flavour that made it undrinkable’. We carried out testing in our lab, which confirmed there was a problem with how the water in one of the kettles tasted and smelled.

But it soon turned out to be far from an isolated problem. In fact, we’ve so far had more than 130 comments complaining about the taste and smell of the boiling water your kettle produced.

But what’s the cause? It soon turned out that it wasn’t a single brand that was to blame. Was it the water supply? Even some of you who used filtered water had the same problem.

The cause of smelly kettle water

We contacted scientists Luke Montgomery of Yorkshire Water and Dr Robin Price of Anglian Water. They told us that the chlorine in tap water reacts with phenol-based compounds sometimes found in plastic and rubber parts of the kettle.

There aren’t any associated health risks. And not everyone will have this problem – chlorine levels vary, and people have different sensitivities to taste and smell, Dr Price told us.

It’s recommended you compare the kettle water with water boiled in a saucepan to see whether it’s the kettle’s causing the problem. If it is, you can get rid of the chlorine by storing tap water in a covered jug in the fridge for a few hours.

We’re looking into whether in the future we can test every kettle we review for this problem, so you can avoid buying models likely to produce smelly water.

However, the mystery still isn’t fully solved. We had problems with the Russell Hobbs’ Ebony 15076 kettle even with filtered water that didn’t contain any chlorine.

Mountain Man says:
12 April 2017

My new Russell Hobbs ‘Cambridge 20071’ kettle boils up smelly water. Smells and tastes a bit like chlorine or bromine.
Before first use, I removed 2 plastic components: the red water-level indicator tab from inside the kettle; and also the plastic spout-screen.
That just leaves 2 plastic components: the black plastic lid; and the inside top anchor for the black plastic handle.
The rest of the kettle is all stainless-steel (no water level window on that model).
My cold water supply does not smell, and does not cause furring. Water is a municipal supply from a surface catchment area).
This new kettle replaces a 15-year-old white all-plastic kettle, that had no smell nor taste.
I have tried to get rid of the smell by boiling fresh water, and then discarding the smelly water; done this perhaps 20-times. And I’ve washed the black plastic lid in the dishwasher several times.
I see (on the internet) that this problem has been publicised since 2013. How come Russell Hobbs hasn’t been able to fix this in the intervening 4-years?

I purchased same kettle – same problems – tried washing, re boiling etc – nothing helped. I used it for about 3 weeks and also developed a pain in kidneys ( I have no health issues) – I purchased a BPA free kettle – all fine and after a couple of weeks kidney pain gone …is there a connection – very strange but happy with new non smelly kettle

Hi Fi – I remember you saying in another Conversation that you bought an all-stainless steel kettle and giving us the details. What you say here suggests that your previous kettle contained BPA. Is there evidence of this? Normally BPA is associated with polycarbonate and I don’t think the black plastic used in many kettles is polycarbonate.

We purchased a new digital kettle from Aldi 2 weeks ago,a Ambiano premium digital kettle,The cup of tea/coffee tastes of chemical from the time we first used it,we boil water for tea/coffee in a saucepan and it tastes fine.What should we do?

Take it back as unfit for purpose?

As Alfa says, take it back. It’s sometimes suggested that sodium bicarbonate (baking soda) might help get rid of smells and tastes.

I wonder if my kettle is digital. The switch is marked 0 and 1.

I have just bought a new stainless steel Bosch kettle that is exclusive to John Lewis and am pleased to report there is no unpleasant taste.

Apart from the filter and maybe a very small seal, there is no other plastic on the inside.

Bosch kettles seem to be a good bet for anyone who is frustrated by the problem of strange smells and tastes.

A small seal, you say? Not a dolphin? 🙂


Sorry? You said that on porpoise. 🐬

Oh, you’re having a whale of a time…

Mind you, it might just have been a fluke…

Life’s a drag, isn’t it Alfa? You buy a brand new kettle and there isn’t a Which? Connect survey on hand to ask you why you bought it, whether you had tried to repair the old one, what it smelt like, what it tasted of, and whether you would recommend your mother-in-law to get one.

We’ve made several trips to look for a new kettle since the last one caught fire, using the previous one with a broken lid kept as a spare.

Most of them as so darned ugly which is why it has taken a while. The one we have bought wasn’t even on show and we had given up again but espied the box on the lower shelf. At last a kettle that (to us anyway) looks normal and pleasing to the eye. As others have reviewed, it is a bit on the noisy side, but hey it’s only on for a couple of minutes so not much to put up with.

Paul m says:
11 December 2017

Hi Alfa; can you tell me what the model is please? I am havg to return my third kettle in a row on account of the smell!

This one Paul, only available in JL.

I don’t have a problem with the level indicator maybe because the kettle is in a well-lit position.

I still like it and don’t regret buying it.

I have noticed very few complaints about strange smell or taste for Bosch kettles.

I had assumed it was all stainless steel but from one of the reviews, the lid seems to be plastic: “Had this kettle for about a year now and for the last couple of months I have found that after it’s boiled I cannot open the lid to refill it again until it has cooled down as the plastic lid expands with the heat! “

Rukaya Vawda says:
17 July 2018

Bought a bosch stainless steel kettle today . Water Is undrinkable due to strong chemical smell and taste

I’m beginning to regret saying that I had not heard of many problems with Bosch kettles. :-(. Maybe they have changed their materials. I suggest you take it back for a refund and also inform Bosch about the problem.

We bought a Riussell Hobbs “Dome” polished kettle to replace our old R/Hobbs that recently developed an unreliable switch. A Which? best buy, £30 from ao delivered free. No taint, quiet, fairly quick to boil, pours well, easy to fill……:-)

Phil T says:
3 January 2018

I have the same Russell Hobbs kettle you describe. Steel lid but does have a water level window. Had a filter which I of course pulled out. Its an electric kettle that I do not fill from streams or outside water tubs.

When limescale inevitably begins to build up half fill your kettle with water and a chopped up whole lemon. Boil it a few times or boil it and put something on the on/off switch to make it stay on and let it boil for a few minutes.
Discard contents when it cools and give it a rinse the inside will look something like it did whan it was new.

I do this with new kettles anyway. I might be a good idea and its not a bad one.

Annie R says:
12 January 2020

We’ve bought one of those too, on the strength of the Which? recommendation, and there’s a terrible chlorine taste, which is why I looked up this thread.

Alan Roberts says:
3 January 2018

Have experienced this problem for years.. It definitely occurs when you add fresh water to previously boiled. Recently bought a filter kettle, same happened. I’ve just done an experiment using a saucepan. I boiled water, let it partially cool, added fresh water, boiled it again, the awful taste was there. Water company chemists – tell us what is happening ?? You can’t fob us off with it being the fault of the kettle anymore !! It’s such a waste of water and energy to have to empty the kettle and fill it again before re- boiling.

That might indeed be so, Alan, but it has always been the best advice. Obviously, it helps reduce waste if only the required amount [plus a little bit more] is put in the kettle in the first place.

It’s incredible that, so far as I can recall, no one else has mentioned mixing pre-boiled and fresh water as the source of the problem. That could be why we have never experienced the problem despite a wide variety of kettles having been used over the years as we always empty the kettle and refill it rather than top it up. As you say, it would be nice to have a scientific explanation.

All the things added to water to make it”safe” to drink could be the reason ?

In the introduction to this Convo, Paul Ryan explains that reaction of chlorine with plastics is a problem, so if you get rid of plastics that should solve the problem. There would still be the odd kettle that produces hot water with a metallic taste, but this seems relatively uncommon.

It might help to create a demand for kettles without any plastic parts in contact with the water.

Chlorine may be an answer; this would be easy to prove. Simply use chlorinated “test water” when Which? (and manufacturers) evaluate kettles to see if the water becomes tainted. Then use the “right” plastics in their construction if one type proves a cause. I’d like to see demonstrable cause(s) rather than conjecture. That would help develop better products on a sound basis.

Alan’s saucepan experiment above seems to shows that sometimes this problem is down to the mains water, and not the use of plastic parts in the kettle (or saucepan used).

Also, long standing good practice for tea making includes the advice “always use freshly drawn water”.

The well known plastics generally contain a variety of additives such as plasticisers, fillers and stabilisers and no-one other than the manufacturer will know what a particular batch of plastic contains. Age may be a factor too. When a plastic kettle is new, plasticisers and other volatile chemicals are more likely to be transferred to the water. I dug out an old travel kettle that had been stored unused in a clean, dry place for over 12 years. In storage the plastic had yellowed and each time I boiled water it had a musty smell.

All tap water is chlorinated by law and I expect that Which? testing does use tap water. I’m not sure how much help we can expect from manufacturers. Here’s an old article that suggests that RH would be looking at the concerns of Which? http://www.dailymail.co.uk/femail/article-3080577/As-mystery-whiff-spoils-nations-cuppas-thats-making-kettle-pong.html The advice on the website remains to put kettles through the descale procedure if you have a problem.

We still have not established some simple facts, such as whether some people detect a strange taste and others don’t. Different ability to detect certain smells/tastes can have a genetic basis, and some cases are well documented.

It would be interesting to know if any users of all-stainless steel kettles have a problem.

We have very different tastes – some cannot stand Brussels sprouts for example, and our sensitivity to taste varies considerable. Chlorine concentration differs across the country. NJo one seems to have analysed chemically what is in tainted kettle water. If it were a problem of sufficient magnitude this is where I would start – controlled water and proper tests. Until then we’ll just carry on boiling.

Given Alan’s results from a saucepan, I’d expect that he would get the same outcome from an all stainless steel kettle.

Then again, unexpected outcomes are part of the fun of doing science experiments.

Malcolm – The taste of sprouts is one of the examples I had in mind: http://www.nature.com/news/2006/060918/full/news060918-1.html The ability to smell cyanide is even more clear cut.

The first thing you do is to question and test one-off observations.

I had this problem with 3 kettles in a row, all of which I returned. I now have a hot water tap with a filter. Delicious hot water at the press of a button. My favourite kitchen addition 🙂

My parents have one of those boiling water taps. Ive never had a bad cup of tea or coffee from it. may be thats the answer to bad tasting water ?? Not cheap alternative, but worth considering if your upgrading kitchen ??

Joining this conversation a little late. I have a problem same as above but no answer. I have owned a Russell Hobbs kettle (Model 18941BLKAU) for many years, reboiling water and topping up and reboiling many times without any problems or taste issues. The kettle was noisy when boiling and seemed to be getting noisier. After some research, I found that in Choice Magazines kettle test that a Russell Hobbs kettle (RHK62WHI) was the quietest they tested. Before I used it, I cleaned out the kettle, lemon etc and boiled for the first time with no problems. Topped up the kettle for the next coffee and when boiled, water smelt awful and coffee was terrible. This pattern continued, with freshwater OK, but if topped up and boiled it was dreadful. Cleaned several times with no improvement. Now using old noisy kettle again with no water or taste issues. i

Bob, I don’t know about coffee, but I was brought up to understand that tea should only be made with freshly drawn water:


Louise Evans says:
10 February 2019

We bought the Russell Hobbs Buckingham 20460 kettle in October 2018 and we use filtered water and not all the time just occasionally we get funny tasting and smelly water.

Mac says:
13 April 2019

This is an older thread but like many people I am having the problem of a horrible taste when boiling water in a new kettle.
Having had several kettles over the past 40 odd years I have never had a problem until the last 2 kettles both bought 2014/15 [always keep one spare] first one to be used was fine after being boiled a few times the 2nd was boiled many times and then put in a cupboard.
Looking for answers at the time I read a lot of comments and found the stainless steel stove top kettles /electric glass/plastic /stainless steel kettles all had the horrible taste.
Only thing in common with all these kettles is “stainless steel” either made of or in the base.
I went onto ebay and bought a “Pyrex” stove top coffee pot and oddly enough the tea/coffee tastes much better by having the water boiled in all glass, these are “vintage” but I would rather have vintage than be poisoned.
Or one could use a pan to boil water

hi we are on our second Breville Lustre kettle within last couple of weeks and still get that horrible taste at least couple of times a week fed up wasting water anyone else having same problem

Paul says:
18 January 2020

Just bought a Russell Hobbs kettle and yes it has a chemical smell. Having bought kettles for over 40 years this is the first time I have encountered a problem so looks like something has changed. Tried bicarbonate with limited success.

Amanda Wilson says:
9 October 2020

Had the same problem with a Russell Hobbs stainless steel kettle – a sort of chemical type smell after boiling , and tainted water smell, even in the filtered water from a very good quality filter system, and even with any plastic elements removed. Simple answer – use emery cloth or paper to sand down the inside of the kettle thoroughly all over. Wash it out thoroughly with soapy water and scouring pad, and plenty of water to flush out. Boil up again – bad dour and taste completely gone.

That’s interesting Amanda. I wish Which? would do some taste tests as part of their kettle evaluation. This topic has gone on for years with no attempt to resolve it.

I’m in a hard water area (like most people). have a Russel Hobbs stainless steel “Dome” kettle, have left the pointless red plastic bits in place and never had a taste problem. But clearly others have. Is it a difference in water, a difference in our sensitivity to contaminants?

Jacquelin Pollock says:
14 April 2021

This can happen due to the manufacturer’s chemicals coating at the surface of the kettle reacting with the water, or it could be BPA in the plastic which reacts with water.

When kettles are manufactured, the inner and outer surface is coated with chemicals or lubricants from the manufacturing plant. These chemicals are used to protect the kettle at certain parts of the production line during the manufacturing process.
A few days a go i recently read this type of article about List of Top 9 Best Coffee Maker For Hard Water it contain huge information and it helps me alot it is very useful for anyone
They are also used to protect the kettle from rusting while it lies idle in warehouses and shops. So if you buy a new kettle and don’t properly wash it before using it to boil water, you might experience this awkward taste.