More than half a million washing machines are affected by the latest Whirlpool recall. Check if yours is one of them, and find out what to do next.
Five weeks on, we want to know how the recall is progressing for affected customers. We’ve really appreciated hearing your feedback.
We want to find out if people’s cases are being resolved effectively. If you own a recalled Hotpoint or Indesit washing machine, take our survey and tell us about your experience of the recall.
Whirlpool’s recall of more than half a million fire-risk washing machines begins today.
Sue Davies, Which?’s Head of Consumer Protection said:
“It would clearly be unacceptable if customers were left for many months without adequate washing facilities in their homes, particularly when there is also no offer to cover consequential costs such as trips to the laundrette.
The company should do the right thing and offer customers a refund, so people can get fire-risk machines out of their homes and quickly find a suitable replacement.
There needs to be a full investigation about what Whirlpool knew about these machines and when. The government’s failing Office for Product Safety and Standards must also be replaced by an independent regulator with real powers to keep dangerous products out of people’s homes”
Do you agree with us that Whirlpool should offer a refund? Andy Slaughter MP does, and has started a petition asking Whirlpool to do the right thing.
Originally published 18/12/2019
Bought a Hotpoint or Indesit machine since 2014? You might need to stop using it. It’s been found that some have a faulty door which could cause a fire.
But with the Whirlpool website and customer care line experiencing technical difficulties, many people have been finding it hard to get the information they need.
We’ve put together this guide covering what you need to know.
How do I know if my washing machine is being recalled?
Check the model number on your machine and see if it’s one of the affected models listed below. You can find the model number inside the door, or on the back of the machine.
The company has said the problem is with Hotpoint and Indesit washing machines made between October 2014 and February 2018, but it’s worth checking regardless of when you bought yours.
These are the washing machine models affected:
Hotpoint models recalled
- FML 742P UK
- WMAOD 743G UK
- WMAOD 743P UK
- WMAQB 721P UK.M
- WMAQC 641P UK.M
- WMAQC 741G UK
- WMAQC 741P UK
- WMAQC 741P UK.M
- WMAQF 621G UK
- WMAQF 621P UK
- WMAQF 641 P UK.M
- WMAQF 721G UK
- WMAQF 721P UK.M
- WMAQL 621G UK
- WMBF 742G UK
- WMBF 742K UK
- WMBF 742P UK
- WMBF 742P UK.M
- WMBF 763P UK
- WMEF 722 BC UK
- WMEF 742 P UK
- WMEUF 722P UK
- WMEUF 743G UK
- WMEUF 743P UK
- WMFG 741P UK
- WMFG 741P UK.M
- WMFUG 742 P UK.M
- WMFUG 742G UK
- WMFUG 742P UK
- WMFUG 842P UK.M
- WMJLF 842P UK
- WMJLL 742P UK
- WMSAQG 621P UK
- WMXTF 742G UK
- WMXTF 742K UK
- WMXTF 742P UK
- WMXTF 842P UK.M
- WMYL 7151PS UK
Indesit models recalled
- XWA 81252X K UK
- XWA 81252X W UK
- XWD 71452X K UK
If your washing machine is listed above, you should stop using it until you can confirm if it’s affected.
However, Whirlpool says to reduce the risk of fire, affected washing machines can still be used on a 20C setting. We think this is confusing advice, and we’re pressing for more information.
However, we have confirmed with a number of insurance companies that you’ll still be covered if your recalled machine starts a fire, as long as you follow Whirlpool’s advice.
Some insurers have told us you might not be covered if you knowingly ignore Whirlpool’s safety advice.
If you decide to carry on using your washing machine, stay at home while it’s running a cycle and don’t put it on overnight.
How do I get my washing machine replaced or fixed?
Whirlpool will start a repair and replacement scheme on January 9th 2020.
To get yours fixed or replaced, you’ll need to register on the Whirlpool website.
You can also call the Whirlpool customer service line on 0800 316 1442.
If you’ve already submitted your information, Whirlpool will be in touch with you soon.
How long will it take to get a repair or a replacement washing machine?
We don’t know yet, but it could take weeks or months for repairs to take place. If everyone follows the advice to stop using their washing machines, thousands will be unable to do their laundry over Christmas and New Year, or even longer.
For this reason, we’ll be pushing Whirlpool to also offer refunds in addition to the options of repair or replacement.
How do i know if the machine I’m offered is ‘like for like’?
If you’re offered for a ‘like for like’ replacement machine, it’s important that it’s suitable for your needs and is as close as possible to the specifications of your original washing machine.
In deciding what is suitable it’s important you consider the following specifications:
- Capacity (drum size)
- Spin speed
- Machine colour
- Energy rating
And, importantly, that the dimensions of the replacement machines are appropriate for the space in your home.
Will I be able to get any costs covered?
We’d like to see Whirlpool offer reimbursement of any out-of-pocket expenses caused by this recall. For example, the cost of removing and replacing fixed appliances in fitted kitchens.
If the recall results in you paying out, keep your receipts just in case there’s a chance to claim these costs back in the future.
We’ll be updating this post as we get more information on the recall, and how repairs and replacements will be rolled out.
We want to know how the experience has been for you. Fill in our survey below:
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Tell us more about how you’ve been affected below.