/ Home & Energy

Why are we still waiting for Whirlpool to sort this mess out?

burnt tumble dryer

It’s nearly a year on since the news broke that some Whirlpool dryers are at risk of catching fire. So how much longer will you have to wait for Whirlpool to replace a fire risk tumble dryer in your home?

In November last year, Whirlpool announced many of the 5.3 million Hotpoint, Indesit and Creda tumble dryers sold were at risk of catching fire. You’d think Whirlpool would act faster to make sure unsafe products we fixed or replaced.

Our research revealed multiple failings by Whirlpool in dealing with their customers, leaving people feeling they’ve been failed – more than half of the affected customers we surveyed felt dissatisfied with the way Whirlpool handled this situation.

Fire risk dryers

So far, we’ve heard from hundreds of you on Which? Conversation who told us about how little is being done to fix your unsafe machine. Some of you have found an agreeable resolution with Whirlpool. But the fact remains that far too many are living with unsafe tumble dryers.

People like John Wood. John returned home from work to find his house on fire. The fire, caused by a faulty Hotpoint dryer, destroyed his kitchen and sadly his dog later died of smoke inhalation.

John’s insurance company refused to pay out because the tumble dryer was left on unattended and therefore against manufacturer instructions. Understandably, John feels very strongly that not enough is being done to highlight tumble dryer faults.

Further to this, another fire sparked in an 18 storey tower block in west London was caused by a faulty tumble dryer, an investigation published last week by London Fire Brigade found.

In light of the London Fire Brigade’s recent investigation, if you have an affected tumble dryer, our advice is to stop using it until it has been repaired or replaced. If you’re not sure this includes your dryer, all the affected models we know about are here: www.which.co.uk/productrecall

Time for action

We’ve been pushing for action from Whirlpool. Back in May, we asked Whirlpool to train its call centre staff to offer better advice to affected customers and speed up the process for registration. We’re still waiting for Whirlpool to publish a full list of model numbers of the 127 affected products on the front page of their website.

Whirlpool needs to be held to account for how it’s treating its customers. We want the government to urgently review the Whirlpool case and set out how it’s going to improve the product safety system for all consumers.

Tell us, are you still waiting for Whirlpool to sort your tumble dryer out? Do you think it’s time Whirlpool issued you a refund?

Pete Moorey, Head of Campaigns at Which?, appeared on BBC One’s Rip Off Britain this morning to talk about Whirlpool, the programme will be available to view on the BBC iPlayer later today.

Comments

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That’s really interesting, Duncan. Just search for ‘clothes dryer fires’. “Attorneys believe, however, that some dryer fires may be caused by an inherent defect in the appliances. Specifically, the design of these dryers may allow lint to bypass the collection vent, build up behind the drum (the part that surrounds the clothing chamber) and come in contact with the machine’s heat source. Because the area where the lint allegedly collects is inaccessible, this problem is especially concerning because property owners would never know that their clothes dryers are suffering from this issue. ”

It’s very worrying if lint can collect in an inaccessible area, without the user being aware, though failure to clean the filter may be the main factor.

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If this is the case, a likely culprit is fabric conditioner. This goes into the final rinse, so is not washed off. Another possibility is the oil/grease produced by the skin and modern low temperature washing will be less effective at removing this. Some biological detergents contain lipase (a class of enzyme) to break down oil and grease but work slowly and there is no way of knowing which enzymes are included in different laundry detergents. When I was teaching I tried to find out for lectures on commercial use of enzymes.

No doubt there is considerable investigation of burnt out dryers but investigation of used but undamaged machines could produce more information. It seems very likely that manufacturers have a very good understanding of these issues.

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I have been asking Which? for a long time to “retrieve” one or more defective dryers and either examine and test them in their labs or by another independent test house such as BSI. Will you, and others, support this? Alternatively we need an independent report on the problem and proposed remedy for these dryers.

Several of us have suggested this approach regarding this and other issues that come up for discussion.

Will you support my proposal that we should push for door interlocks and use of metal cases to contain fires rather than having a large plastic control panel that can burn or melt, allowing the fire to spread?

I would like to see Which? collect suggestions and pass them on to the appropriate organisations. It is probably not within their current remit to do this. 🙁 I have noticed, and I expect many others have too, that Which? generally identifies problems and passes them on to others to deal with. There are exceptions and I would be very happy if this was one of them.

While many continue to wait for Whirlpool to take action, it’s probably worth having a look to see what can be done to minimise the risk if you use a tumble dryer, irrespective of whether it is one of the models requiring replacement or modification.

I found this on the whitegoodshelp.com website: “Tumble dryers can catch fire if too much fluff accumulates inside them. It usually needs to be quite extreme, but try to clean out the filters after each use of the tumble dryer or at least check them. Some laundry won’t leave much fluff behind but towels and sheets tend to leave a fair bit. Newer dryers, especially condenser dryers can have more than one filter and all may not be obvious so check the instruction book. Always replace a torn filter otherwise fluff will get inside the motor and the heater compartment and present a fire hazard if it builds up enough.”

Clearly it is necessary to clean all filters and to stop using the machine if there is any damage. A condenser dryer recirculates air that has passed through a condenser to remove moisture. I now remember that the reason that I stopped using my infrequently used dryer was because the filter housing was cracking and when I disposed of the machine a couple of years later the whole filter assembly disintegrated, no doubt due to use of substandard plastic.

It would be interesting to know about the incidence of fire for vented, condenser and heat pump dryers, obviously taking into account the differences in numbers in use.

On the particular topic of faulty Whirlpool driers a number of suggestions have been made that seem worth summarising:

– Which? (or another) retrieve known defective model(s) to examine to see whether they pass the BS EN Safety standard, particularly in regard to component flammability
– Compensation be offered to those still awaiting repair after an unreasonable delay
– Use low-temperature heating element to minimise risk of fluff igniting
– Use an interlock device to prevent a dryer being operated if the filters are blocked
– Use non-flammable materials in the whole construction
– Consider a shutter mechanism to deprive the drum of fresh air in the event of a fire
– Which? to consider the proposals with a view to asking BSI Committee CPL/61XX to look at any amendments to the standard that the Indesit problem has highlighted
– Which? to engage routinely with the relevant BSI committees to present consumer views and proposals

I may have missed other appropriate suggestions. It seems to me we keep talking about ideas and go round in circles. We (Which?) need to turn worthwhile ideas into action if any progress is to be made.

Thanks Malcolm. Since I have been pushing for interlocks I would like to see them used to require servicing of the filter prior to each cycle. What you suggest can be done by measuring pressure differential but that is relatively expensive and may be prone to failure. I would also suggest that whichever organisation looks at this issue should consider any improvements that could be made to the relevant standard. Obviously it’s important to consider machines identified by Whirlpool but tumble dryer fires were happening before these models were launched. The websites provided by Duncan mention numerous brands.

Numerous brands but only one manufacturer? It is something to consider that in this era of badge engineering simply looking at statistics on a brand/ model/ number might be obscuring the big picture.

Possibly not. Incidentally an intumescent strip might be a cheapish way to starve fires of oxygen.

If anyone finds a summary of what is going and numbers completed, and diagrams /pictures of the “flash” point it would be a wonderful thing. Unfortunately Conversation is not the smartest site and would be so much better followed if it were in the Member Community forum where headings and new topics could provide easy recourse to the detail.

Using statistics is a useful approach and no technical knowledge is needed to collect data. The focus is on the brands identified by Whirlpool but it would be unwise to believe that you are safe if you have a different make. Warnings about the dangers of accumulated lint long predate the announcement by Whirlpool.

For those who are unfamiliar with intumescent strip, it is used around fire doors in public buildings, flats, etc. When heated above a certain temperature it expands and provides an airtight seal between the door and frame. It has been suggested earlier in the discussion and as you say, it is cheap. I’m not sure if there are precedents for its use in household appliances, but I don’t see why it cannot be used to make tumble dryers safer. Likewise, a shutter to prevent flow through a vented tumble dryer has been been used in a completely different purpose. Innovation can be coming up with new ideas but adapting old ideas for new purposes can be easier.

It’s always worth looking at old products to see if new designs are at best inferior or at worst potentially dangerous.

Patrick – While an intumescent strip or baffle in the vent pipe duct to prevent the intake of oxygen might appear to be a cheap solution, it would have to be extremely sensitive to operate only when the heat level rose above that associated with the normal exhausting function. I think there is also a case for the vent to be closed when it is not exhausting because the build-up of lint can remain after the machine has finished its drying programme but the interior is still hot and the lint might already have started smouldering. I feel that using a heat sensor in the appropriate part of the machine would be a better way of closing the vent.

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John – I am no expert but I believe that intumescent materials are used where it is only hot under fault conditions. I originally suggested that it could be used behind control panels to seal up holes where cables pass.

With a vented drier, having some means of shutting the air intake and ensuring that the hot air vent goes into a fixed steel or flexible stainless steel duct would be a great help, but the other requirement for safety is an all-metal case to ensure that any fire that starts is soon deprived of oxygen.

I agree with you Wavechange. I believe that once an intumescent seal has deployed it has to be replaced. I personally would pay more for a welded all-metal casing in preference to plastic or a mixture of materials. There is a weight issue that has an environmental impact but I am sure that is outweighed by improved safety through resistance to fire, greater durability, and better performance in view of the higher robustness and propensity to withstand the forces of a rotating drum imperfectly loaded. Metal is also more easily recycled.

My indesit drier was modified in July 2016 ( I registered with them for modification in Nov 2015). When I went to use the drier next I noticed it made a dreadful screeching noise and wasn’t usable so called the helpline ( although ‘help’line is a term I use loosely as I have never found a customer service department to be so unhelpful, difficult to reach and on occasion downright rude).
Another engineer came out to inspect it and found that the modification had been carried out using the incorrect shaped drum and was therefore completely broken now.
I then waited 5 weeks for them to come and fix this incorrect modification despite many efforts to get them to speed the repair up as it was caused by them. This was eventually done by the same engineer who had used the wrong part in the first place so I wasn’t filled with confidence. This new replacement drum was fitted and the appliance turned on at which point it started wobbling all over the place, the door bulged in and out and it continued to screech and it was found that this drum was manufactured incorrectly and was not actually round in shape!!
Waited another week for a replacement drum which although arrived with big dents in, after a little work from the engineer, it was fitted and touch wood, I now have a functioning drier.
I have found the whole process very stressful and frustrating. Whirlpool offer you a 13 hour window for your engineer’s appointment which is only narrowed down to a 3 hour window the evening before. In fact once, I received a text update after midnight. This makes it almost impossible to plan and I have wasted many hours waiting for engineers and had to make complicated arrangements with friends/neighbours to cover times I need to be out of the house for school runs. The level of customer service is shockingly bad and none of the departments ever seem to communicate with each other. I will never, ever buy another whirlpool appliance again.

Absolutely shocking service.
Where are the penalties for messing with peoples lives with shoddy non-repairs when you have already been potentially endangering them for years.

I registered my Indesit drier in Nov 2015 and it was modified in July this year.
When I then went to use the drier for the first time after modification it made a dreadful screeching noise. I contacted the customer helpline (though ‘help’line is hardly a correct description of a service that is hard to get hold of, unhelpful and on occasion downright rude). An engineer came to look at modified drier and said that it had been modified using the wrong part – a drum that was the wrong shape for my model – and was therefore rendered totally unusable. It took 5 weeks for them to send someone out with the correct drum despite lots of phone calls from myself trying to get them to speed up the repair as it was of their making. When the engineer did come, it was the one who had fitted the wrong drum in the first place so not a good start. When the new, replacement drum was installed and the drier turned on it made a dreadful noise again but this time the door bulged in and out as the drum went round and the machine wobbled all over the place!! Drum was removed and found to be incorrectly manufactured and not round in shape.
Another week passed until a different engineer visited with another drum. This one appeared round but had big dents! Engineer managed to bend out the dents and fitted the drum and ,touchwood, I finally have a working drier.
This whole procedure was very frustrating and stressful. Nobody in Customer Services seems to talk to any other department and navigating their telephone options is very tricky. Choose the wrong option and no-one can put you through to the right department. They also give a 13 hour time slot for a visit. It is narrowed down to 3 hours the night before – but one day I received my text at gone midnight! This makes it very difficult to plan your day so you can be around for the engineer and I had to make numerous complicated arrangements with friends/neighbours to cover the times I could not be in as taking kids to school.
I will never, ever buy a Whirlpool appliance again.

I had two TVF770P Hotpoint 7kg sensor driers, both bought around 2011/12. Both were reported as fire risk in Dec 2015 and registered for repair in Jan 2016. In the past 9 months I made 50 calls or visits to the website to try to get a repair/replacement – all to no avail. There were no engineers or equivalent replacement machines available. Finally, the machine at my home was repaired in July which involved replacing the back panel/rear bearing (which incidentally had worn through the outer race and into the back panel itself!) and inserting rivet in the back of the drum (which is supposed to prevent fluff build). The other machine is in a wooden holiday property and the bearing has been making a dreadful noise for over a year – so you can imagine how keen I have been to get that replaced – last week, in desperation, I ordered a replacement non-similar machine ( the 7kg vented sensor model had been unavailable all this time) and that has been done – so I can sleep more easily! It would appear to me there are two fundamental issues with these machines – first the rear bearing (around 1″ across) is failing – second the sensor (which is below the filter) gest clogged up with fluff that gets past the filter. When this happens the machine runs continuously at full heat – you can imagine how hot it is when its been running all night. I have devised a special adaptor for my hoover to suck out the fluff from around the sensor and I have to do this every couple of weeks. In summary, very poor customer service and an irresponsible attitude to a clear fire risk – they should immediately replace all machines with a design that is not a risk. I would like my repaired machine replacing as I consider this still to be a fire risk.

Most major manufacturers are not idiots. They rely on selling their products as trouble-free as possible as that sets their business stability and maintains its future. So they will not deliberately take chances with safety. They also seek to get competitive advantage by introducing improvements. They contribute heavily to the development of safety standards which are progressive, not regressive. Product improvements generally come about incrementally, and require extensive testing both as prototypes, and in manufacture, to prove their worth and their practicality. The possible list of “improvements” proposed earlier need to be considered in the context of what will work in practice and require minimal user intervention or maintenance.

It seems to me the issue with Indesit et al driers is fluff collecting on or very close to the heating element. Apart from a lower temperature heater should we not be looking at perhaps ensuring that the hot air blown from the heater is ducted in such a way as to direct any fluff away from the heater? I am under no illusions that there are sure to be complications to this idea, but avoiding a problem in the first place is better than putting in mitigation.

Most major manufacturers are not idiots!

Well that accounts for the motor industry and the massive recalls they have had over the last few years – over 100m . The point is that most manufacturers with one or two very rare exceptions are assemblers of made components. Any cost saving by a supplier can alter the life span of the final product. !

However dryers must be the simplest of all bits of kit and fairly idiot-proof.

patrick, “most” was meant to exclude those such as the well known idiot motor company. I made the point about new ideas being properly trialed to avoid expensive mistakes in the field, which all companies wish to avoid (Samsung a recent example of a field failure). Occasionally unexpected problems only become apparent in production, whether due e.g. to an unforeseen design problem or a poor quality batch of components that slip through. Many advances are accompanied by teething problems, some more serious than others (Tay Bridge and iron castings springs to mind).

I bought my Hotpoint drier in Oct 2015. As a Which member I became aware of the potential fire risk so went on to the Hotpoint website, entered the model and serial number and found it was an affected machine. I registered my details and subsequently had a phone call ( in January) to arrange for an engineer to call. He did not show up at the appointment so then I started with the Hotpoint hotline. What a nightmare. I kept going round and round being passed from one number to another and even when I got hold of a real person I was still passed on to someone else who’s standard reply was ” sorry, you have the wrong department!” Eventually ( after four days of phone calls) I found the address/E-mail of the CEO of Whirlpool ( on line) and sent an e-mail. I had a reply from a customer manager who arranged a new appointment for the engineer. He turned up on time, took one look and told me that my machine had already been modified!! Apparently it happened all the time. I hadn’t spotted the green dot or the rivet in the drum that constituted the mod! but relied on the their website. I am not surprised it is taking so long to modify all the affected machines as the engineers probably waste half their time “fixing” machines that have already been done. Needless to say I won’t be buying any of their products again.

When first published I registered my indesit dryer and this was acknowledged by email from them on the 20 December 2015. I have had around four emails since, but all they are doing is to try and get me to buy another dryer at a reduced price, this I am not interested in doing because our machine is just over a year old and we want it repaired. I think they are doing this on purpose thinking people will get fed up of waiting for their machines to be repaired so go ahead and purchase another model at a reduced price. I have had a couple of emails in the past indicating that they will be seeing to my dryer very soon and someone will be in touch to arrange a date. Still waiting. Very poor indeed.

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Interesting stuff. I know Dyson have re-engineered the product recently and this may be the reason why.

What I like is the detail given. Given the dodgy fire alarms sold be eBay and Amazon where we here are unaware of the magnitude it is good to have details. I lack the heart to see if there was a UK recall ….

“Units:
About 338,000 in the U.S. and about 43,000 in Canada
Description:
This recall is for all Dyson Hot heaters and Dyson Hot+Cool heaters having model number AM04 and all Dyson Hot+Cool heaters with model number AM05. The heaters are 23 inches tall with a round base and an upper body shaped like an elongated ring. The heaters have no external fan blades. They are made of plastic and were available in the colors silver, black and silver, blue and gray, gray and silver, pink and gray, purple and gray, and white and gray. Each heater came with a remote control. The model number is found above the Dyson logo on the product information sticker on the underside of the heater’s base.

Incidents/Injuries:
Dyson is aware of 82 incidents of the recalled heaters short-circuiting and overheating, including four reports of heaters with burned or melted internal parts. No injuries or property damage have been reported.

Remedy:
Consumers should immediately stop using and unplug the recalled heaters and contact Dyson for a free replacement heater.
Sold At:
Bed Bath & Beyond, Best Buy, Costco, Fry’s, Kohl’s, Lowe’s, Macy’s, Sears, Target and other retailers nationwide, and online at Abt.com, Amazon.com, Dyson.com, Groupon.com, HSN.com, QVC.com and Walmart.com from September 2011 to March 2014 for about $399.
Importer:
Dyson Inc., of Chicago
Manufactured In:
Malaysia

cpsc.gov/s3fs-public/clothesdryer.pdf

cpsc.gov/s3fs-public/SwRIReport2015.pdf
An excellent report and is the kind of stuff I would expect to see regarding the various Whirlpool brands.

We have a Miele condensing dryer. The absence of the venting tube I think is actually probably a great benefit as I suspect blocked, too long, or adverse breeze may result in back pressure which I understand might distribute lint past seals.

Thanks both. There is a lot of information out there and it is good that so much is openly available. It grieves me that manufacturers may have relevant information that could be used to tackle the problems of appliance fires and there is no way that the public can access it or even find out if it exists.

Patrick – I used to believe that a condensing dryer was a safer option than a vented one, since there is not a constant feed of air to provide oxygen if a fire started. A problem with the condenser dryer is that after filtering and cooling to remove moisture it is heated by the powerful heater. lf any lint is not removed by the filter(s), it will be taken to the heater. As a matter of interest, does your Miele dryer have a plastic control panel, like so many dryers and washing machines?

Whirlpool seem to be offering replacement driers only for those over a year old (according to moneysavingexpert). £59 for a £219 vented dryer, £99 for a £299 condensing dryer. You would normally, under SoGA, expect to pay a contribution towards a new replacement product that is pro-rata to the usage you’ve had from the faulty one compared to the expected life. The contribution required by Whirlpool – about one third – suggests a life of down to 3 years. Would you have bought a £299 drier if you were told you could expect it to last only maybe 3 years?

And of course the £299 is presumably maximum retail price; you might buy it cheaper online and the cost price to the manufacturer is much less. So it seems a pretty poor deal for the consumer.

And, given you have had to wait with a defective machine before your replacement offer, not being able to use it if you follow sensible advice, it is all loaded against the consumer.

Why has such an unfavourable deal been sanctioned by Peterborough Trading Standards? Why has Which? not recognised what a rotten deal Whirlpool/ Indesit consumers have been given, and acted to stand up for them before now?

Why do I get so frustrated when I don’t even have an Indesit tumble dryer? Particularly when I was very well treated with a Whirlpool product that failed – I suppose because you see that decent service can be offered.

Anyone who has had an unmodified tumble dryer since the problem was announced deserves compensation, in my view. I believe that they deserve rather more than they paid for their dryer.

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Duncan – I believe the answer to your question about why dealing with the Whirlpool problem has been left to Peterborough City Council is that the local authorities that are responsible for trading standards and consumer protection [a mixture of county councils, London borough councils, metropolitan district councils, and unitary authorities] have developed a protocol for handling manufacturers whose products are sold across the UK in order to avoid overlap and duplication. Under this arrangement the authority in whose area the principal location of each company exists is deemed to be the ‘home authority’ for any matters arising concerning that company. Since the main contact address for Whirlpool UK is Morley Way, Woodston, Peterborough, PE2 9JB, it falls to Peterborough City Council Trading Standards to deal with them on behalf of all other local authorities. This system has been in operation for a very long time and is not government-inspired. Unfortunately, it has not kept up with modern developments in head office and manufacturing locations which have largely dispersed from the centres of major cities with the result that massive corporations with global brands can end up in the area of a relatively small local authority with limited resources. Such authorities might consider they benefit from having such big players on their patch but are ill-equipped when something major goes wrong and so far as I am aware there is no mechanism for transferring responsibility to a more suitable authority [and pride would probably get in the way even if there were such a possibility]. Frankly, I think Peterbough CC is well out of its depth and has conceded far too much too soon without adequate consideration. In my view it is not beyond suspicion that the Council enjoys nice and cosy relations with such an important company and was eager to oblige it.

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I endeavour to give satisfaction, sir.

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Those who have paid by credit card have the opportunity to take action now, rather than waiting for what could be the rest of their life for Whirlpool to act: http://www.mirror.co.uk/money/new-spin-sorry-saga-whirlpool-9005334

I wonder why Which? had not suggested using S.75 of the Consumer Credit Act to claim against their credit card provider if they used a credit card to pay for their tumble dryer [even if only a portion of the price paid that way counts]. Another year has passed during which the price of a new tumble dryer has further increased above the price paid for the original machine.

That was my first thought, John, but I had not looked into what protection Section 75 affords the consumer. Our statutory rights lie with the retailer, yet (as far as I am aware) manufacturers deal with recalls of dangerous and potentially dangerous goods. Perhaps Which? could advise.

The credit card payment protection [S.75] presumably involves the merchant, not the manufacturer, because that is the business facilitating the transaction through their merchant agreement with the credit card company. I do not see how a product recall should conflict with action against the retailer which, as you say, is where our consumer rights lie. Indeed, the fact that the manufacturer has issued a warning or a recall strengthens the case for redress under the SoGA or CRA. If the manufacturer has stepped in to deal with it I would argue that as the retailer’s supplier they would be doing that as an interested party and the agent of the retailer. It would useful to have a good opinion from Which? on this.

When safety issues are identified the advice is generally to contact the manufacturer. I wonder how many have tried to get the retailer to deal with the problem. It’s a pity that the Consumer Rights Act and Sale of Goods Act do not specifically look at these issues, to the best of my knowledge.

Both CRA and SoGA regard a safety failure as a contract failure, and therefore a reason to assert your rights.
“Your contract with the customer
Under the Sale of Goods Act, when you sell something to a
customer you have an agreement or contract with them.
A customer has legal rights if the goods they purchased do not conform to contract (are faulty). The Act says that to conform to contract goods should
• match their description
by law everything that is said about the product must not
be misleading – whether this is said by a sales assistant, or
written on the packaging, in-store, on advertising materials
or in a catalogue
• be of satisfactory quality
quality of goods includes
– appearance and finish
– freedom from minor defects (such as marks or holes)
– safe to use
– in good working order
– durability”

As your contract is with the retailer this should be the contact unless the manufacturer has chosen to take over the retailer’s responsibilities.

I have a Hotpoint CTD40G condenser dryer and when the issue first occurred I checked my model number and found that my dryer was fine. This was a year ago and I have continued using my dryer, sometimes when I have been at work knowing I was safe.
I received a letter this week from the company telling me I hadn’t registered my machine. I decided to re check my machine and to my horror I discovered that it was one of the ones that had been recalled. Have they discovered that all their machines are at risk and not said to re check as they had added more to the list. If I hadn’t had this letter and then re checked I would still be using their machine oblivious.
I have now registered but have to now wait until March next year until they can sort it. How many other people are out there oblivious that their machine can be dangerous. Absolutely disgusted with them.

NIcky says:
21 October 2016

Can tell you all that the modification doesn’t work. It now takes 3 hours to dry a load of washing. Demand a new machine, please bring this company to their knees.. they don’t give a sh*t

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david coates says:
22 October 2016

our hotpoint Aquarius TVM570 model dryer was “corrected earlier in the year after registering on the website immediately after reading the first alert.

We were given an option of a new replacement for an additional fee or repair – wish I had taken the replace option. But as the dryer was almost new, thought correction was the best option. However, all the engineer did (it seems to me after a few weeks) was simply adjust the internal temperature control so that it now takes at least 2 hours to dry an average load! Not a fix – but a Fix!

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Marion says:
22 October 2016

I have one of the Indesit tumble dryers listed as needing modification. I was contacted by email last winter informing me that it would be done in March. March came and went then another email with June as the modification month. No contact in June. Another email in August asking if I would like another tumble dryer, at a reduced price, instead of waiting for the modification to take place. After looking at the reviews of the models offered on Which, I decided I would not take up the new machine offer. So now I wait, a year on.