We’ve had a number of comments about the closure of which.net on Which? Conversation, and so to make it easier for you to all share your thoughts, feedback and ask us questions about the closure, we’ve created this designated space for you.
Please do share your concerns with us about the which.net closure and we will reply to you as soon as we can. We are doing all we can to help users move to a new provider by 24 May with assistance from our dedicated which.net helpline team.
If you’re a which.net user and want technical assistance with the closure and help with the migration of your email account to a new provider, please speak to our specially trained which.net helpline team. You can book a time get specific help from a member of the team by calling the number that an be found in the guide we’ve recently sent to all which.net users.
As ever on Which? Conversation, we ask you all to make sure your comments adhere to you our community guidelines. We will respond to your questions as soon as we can, but please bear in mind that we work Monday to Friday from 9am to 5pm.
If you’re new to Which? Conversation – this is a community from Which? for all consumers to debate the consumer issues that matter to them. You can find more help about getting started in our community in this guide.
If you’re a Which? member and would like to share feedback about Which? in relation to other issues other than which.net, you can do so in our ‘Help us shape the future of Which?‘ discussion area.
And if you want to talk about other issues that don’t fit into this topic or any other, please visit our off-topic area, The Lobby.
Indie Rai, Head of Member Services at Which?, commented on 19 April 2018:
The senior leadership team and I have been listening to what members and users of Which.net have been telling us about the closure, including reading the passionate comments you have been sharing here on Which? Conversation.
We appreciate from all the feedback that one of the main areas of concern is the inconvenience of updating email addresses with contacts, organisations and websites. We had been looking into providing a reliable automatic forwarding service – and I can now share that we will, therefore, be implementing auto forwarding for a period of six months following the closure on 24 May.