Update: Is your tumble dryer a fire-risk?

I had the modification if you can call it that all he did was hoover out the lint and put it back together.
Now my wife is too scared to use it what can I do.

Write to Iain Wright!
As no one – Whirlpool, Trading Standards, for example – seem to be helping customers of Indesit with their real problems of delayed remedies, I suggest writing (or emailing through your own MP) to Iain Wright MP. As Chair of the Business, Innovation and Skills Committee who are in contact with Whirlpool complaining about the waiting times for remedies to be carried out. I am sure the volume of case histories would add power to their elbow. With what outcome, who knows. But nothing lost.

We first registered our faulty Hotpoint tumble drier with Whirlpool when I first read about the problem in “Which”. I finally had the modifications carried out today (19 October 2016). This means I have been left with a potentialy dangerous drier for nearly a year and I gather that as I registered early I am one of the lucky ones!
The company has consistently told us that the machine was safe to use so long as it was not left unattended while in use, but this contradicts what the London Fire Brigade has said, and also offers no suggestions as to what to do if it had suddenly burst into flames.
The Whirlpool telephone help and the on-line chat service are next to useless and all this sorry saga has taught me is not to buy Whirlpool products again in future (and as I run a self-catering holiday business I have a lot of white goods).
I can’t help feeling that Whirlpool have been let off very lightly over this and am waiting for the first fatality as a result of a fire from one of their driers, when I am sure the attitude of politicians will change very rapidly (why did nobody tell us?).
The only up side was that the Hotpoint engineer was very helpful and efficient, despite being rushed off his feet!

I am a landlord offering high quality accommodation to professional tenants
I had 4 Indesit tumble driers in my properties , all on the list of defective units.
I notified Whirlpool in December 2015. I tried to get in touch with them in January – impossible.
As a responsible landlord I could not accept the fire risk to my tenants regardless of the published irresponsible and ridiculous guidance from Whirlpool (stand near the machine while in use!) so in January 2016 I decided to replace all 4 machines with Bosch driers (recommended by Which) .
One year later I still have no date from Whirlpool – meanwhile I have scrapped the 4 old Indesit driers and never want to see them again.
I judge suppliers both on product quality AND how suppliers react to fix problems.
On this basis, I will never ever buy any Whirlpool product again, ever!
Unfortunately whilst I am significantly out of pocket, and more seriously, some owners suffered significant fire damage , I can only guess that as usual, the Chief Executive and Board Members of Whirlpool will all still get their fat bonuses!

My 83 year old, housebound mother-in law has one of the affected machines. I applied on her behalf online for a modification , and an engineer came about four months later and did the necessary work.

I purchased what turned out to be a faulty Hotpoint drier in October 2015 and registered it with the company as such in March 2016. Then they told me that the machine would be dealt with no later than August. In October I tried a number of times to reach them by phone and eventually got a response a few days ago. They said that they had absolutely no idea when the machine might be fixed but i could part-exchange the machine for a new one at a cost of £99. This response seems outrageous. Surely they should be legally obliged to provide a free replacement machine or a full refund if they are unable to immediately repair the item. What has happened to consumer rights ?

I registered my Hotpoint TVM 560 vented tumble drier in May and have been contacted on a monthly basis by Whirlpool. They say they will do a free of charge modification at home in March 2017. That date has never changed. They have offered replacements delivered to my home and old one taken away for a charge of £60. I looked up the models that they were offering in your reviews and they are inferior to my model so I have not taken them up. In September they said my option to click and collect at Currys would be running out. I follow the safety advice never to leave it running when I am out or asleep. I have always cleaned the filter after every use. Its a good machine and dries well. I do worry however about fire risk.

I discovered that our ‘new’ tumble drier, a Hotpoint condenser model was one of the affected ones. I notified Whirlpool in November 2015 and received a reply that it would be rectified within 6 weeks. In October 2016, after several apology emails from Whirlpool, I gave in and bought a replacement from them for £49 – I had to take the old one back to a store in Cardiff, a round trip of around 50 miles. I had to wait several weeks for the shop to have new stock, as obviously many others were in a similar position, and stock sold out within a day or two each week. The replacement one does not have the glass door, so is less convenient to check if it is empty, but in fairness, it seems to be a higher specification with sensor controlled drying which can be set at different levels for Iron Dry, Cupboard Dry or Extra Dry. It also has sensors and warning lights for the water container, fluff filter and condenser to warn when each needs cleaning of emptying. The water container is simpler and at last, can be totally emptied.
Not a brilliant result from Whirlpool, but given the millions to be replaced, realistically they have been up against it. Some financial compensation would have been an idea, as it cost in time and fuel to get the replacement. I often wonder if a Sale of Goods Act claim might have got a replacement sooner.

Just had the engineer here to fit the modification but as mine is now obsolete he couldn’t do it. Told me to buy a discounted one from Whirlpool. Why should I have to pay for it & why would I have another one from them anyway?

Daughters old dryer replaced on 7th Feb 17 as it was an ‘at risk’ one.
The new one has gone on fire this morning.
Not impressed