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The standing charge lottery on your energy bills

Which? energy campaign logo

Rising energy prices are consistently one of our biggest worries, but many don’t switch because the market’s too complicated. And our latest research shows a huge variation in standing charges on our energy bills.

I like to think of myself as a savvy customer who gets a good deal on most things I buy. And it’s no different with energy bills. The only problem is that it’s pretty tricky to work out whether I’m paying more than I should for my gas and electricity.

When I buy a new book or DVD I can compare prices across different shops. And when I fill up my car with petrol I can avoid the really expensive garage in town. But, having just moved house, I now need to decide on an energy supplier

Confusing energy prices

So all I need to do is look at how much suppliers charge for their gas and electricity and pick the cheapest one; right? Wrong. Most energy firms split their prices into a confusing array of different rates and standing charges; the latter being a fixed amount applied to your bill daily or annually.

So to even get a rough guess-timate of which tariff will be the cheapest for me, I need to know how much energy I use. Now, this might be just about possible for people whose energy consumption is pretty consistent. But I’ve just moved to a completely different type of house and have no idea how much gas and electricity I’m likely to use this year.

It would be like pulling up to a petrol station and the prices at the pump changing depending on how fast you drive or how many miles you cover.

Huge variation in standing charges

Our latest investigation has revealed the huge variation in standing charges for just one customer. We looked at the range of gas, electricity and dual fuel deals on offer for a specific customer in one region of the country – we found 109 different tariffs including some 75 different standing charges.

And if you think that’s mind-blowing, then factor in all the different regional variations, types of meter, payment methods and so on and you’ll find thousands and thousands of different prices across the country.

Most energy firms say that the standing charge covers fixed costs, such as bills, meters and distribution. But why would these so-called ‘fixed costs’ range from zero up to £402 a year on individual gas and electricity deals combined?

It also seems strange that standing charges can vary widely even within the same firm – leading me to question whether standing charges really relate to ‘fixed costs’ at all.

A low standing charge doesn’t mean a low bill

You can’t even assume that a high standing charge means the highest bill. As our illustration shows, a customer using a lot of gas can be better off with a higher standing charge:

Energy standing charges comparedThis bewildering array of charges is yet another example of how the energy market’s too confusing for us to find the best deal. That’s why Which? has been calling for simple tariffs, without standing charges, displayed in the style of petrol forecourt prices, so that we can all easily spot the cheapest deal.

Ofgem’s current reforms to simplify the energy market don’t go far enough, as companies will still be allowed to include a standing charge and a unit price. If the government fails to take more radical action, such as by introducing a single unit price, we won’t feel confident that we’re paying a fair price for our energy.

Do you find gas and electricity standing charges confusing?

richard says:
15 September 2013

I pay £23 a month for Electricity – for a nine roomed house – Used to be far higher – I’m happy – but due to my own efforts

Granville and Diane says:
17 September 2013

We have electricity and oil CH and coal/wood fireNo gas as we are in the countryside
How do you use so little energy: we were in Kenya and use £2.50 of water pcm and £40 electric?

J Mathews says:
29 November 2013

Lucky Richard – electricity only £23 for a 9-roomed house. I have to pay £21 for a 5-6 room house, and as a single householder. How does he manage that?
And what about the Standing Charge on each fuel: there is no discount for the single householder which is clearly unfair and, what’s more, isn’t it discrimination?

2 October 2014

I pay £44 pounds a month for electric for a i bedroom flat,
I have not used gas for over 10 years i have just got a bill
For £80 pounds standing charge for the gas meter i am getting it
Sorted with the cab due to my own efforts at 60 years of age
And disabled

[Please don’t write in all CAPs or make your comments personal, as per our guidelines. Thanks, mods.]


Presumably if you don’t use gas you could have it disconnected to avoid paying any charges, or if you rent you would need to ask your landlord. You certainly don’t want to pay for something you never use.


Many of us are capable of checking prices and finding the best deal for gas and electricity. It is time to consider disabled and disadvantaged people, and those that would find this difficult for any reason, rather than just thinking about ourselves. We need gas and electricity prices that can easily be compared.

We all need energy, so this is a very important campaign.


I totally agree we need to look after the needs of these people – but I believe that should be through positive assistance for them – not just in energy, but banking, insurance and so on. It is not right to deny the rest the advantages of the tools available to reduce their costs because one group can’t access them – find ways to help that group so all can benefit.


I don’t think that will happen any time soon, Malcolm. From what I have read and been told (I have no personal experience) our benefits system is in more of a mess than energy supply.

Following privatisation, the supply of energy has gradually become more complex and many do not routinely review their tariff(s) and decide whether to switch. It is far too complicated and that means that a huge number of people are not benefitting, including those whose need is greatest.

I strongly support this Which? campaign. If Which? was to ask the general public, I am fairly confident that the majority would agree.