Scottish Power sales calls banned for 12 days

I moved gas and electricity from Scottish Power to EDF in October 2014. EDF were moderately competent but Scottish Power have been hopeless. By end November they had sorted out the refund due on the gas a/c and closed that a/c but opened a new one for electricity and the a/c details showed they owed me about £12.
Since then, there has been a series of emails from me requesting my refund and in each case I have received a semi-coherent reply but absolutely no action by Scottish Power and certainly no refund has been received.
It is difficult to believe that staff who are bright enough to find their way to work can be so inept so I presume it is Scottish Power policy to delay making refunds for as long as possible.
A month or so ago some senior bod From Scottish Power said they had now sorted out the problems that had resulted from the installation of their new IT system. Clearly he is deluded.
I suggest the Regulator fines Scottish Power £10 for every £1 that they have failed to refund to their ex-customers who have switched to another supplier, where it can be shown that the delay is entirely Scottish Power’s fault. If such a fine were levied for each week that the refund remained overdue then even the most incompetent Director would eventually get the message.
At present I believe the Regulator is largely ineffective and as a consequence is mainly ignored by the power companies.
Clearly Scottish Power Directors have no sense of shame.

I got OFGEM involved as switched to a new supplier 7 months ago and still can’t get my final bill. They have until 10 Mar to comply with OFGEM direction. I am not holding my breath on that’

Scottish Power had a scheme wherebye they took extra money from you and kept it to themselves unless you queried it . This has already been talked about on this website . They were un-courteous bombastic etc .I moved to British Gas for both energy sources so far no problem with them.

I’ve had experience of both Scottish Power sales and Scottish Power supply. You couldn’t print what I want to call them but sufficient to say they’re not very good. I think a twelve day sales call ban is a joke. I’d prefer they stopped sales calls altogether. In fact I prefer all cold sales calls stopped, but that’s probably wishful thinking. However at the very least this Scottish power ban should be a meaningful period to punish them for their total incompetence. I’d suggest a ban until they get their act together and pass some basic customer service competence tests, and that won’t be achieved in 12 days.

I was with Scottish power from around 2012 to April 2014. In the early days, they seemed good. As time went on, customer service and general efficiency went downhill. Not only the human element (telephone waiting times etc), but also their computer systems started playing up (I was on an online tariff and relied heavily on their website for meter reading and billing). Their bills started being late or simply not being issued at all; and the direct debits went up more than they should have. In April 2014, I moved address, gave them my final readings, and promised myself never to use them again.

I am still waiting for a final bill. I know they have received my final readings because one of their sales reps rang me a few days later and said, in an arrogant-sounding voice, “Right, let’s get you signed up at your new address.” I said, first things first, I must have a final bill. He said this will arrive in six weeks. I told him about my complaints, and he apologised, said they putting in a new computer system, and begged to be given a second chance. I foolishly agreed, and gave him my new address. I heard nothing for a couple of weeks, and then I looked on my online account to find that they got the wrong address! That would mean some poor random homeowner would have got his energy supplier switched without his knowledge or permission. I then rang them, and, after waiting for a long time, I got to speak to them. I gave them my details, including my account number, but they said they had no record of my ever being a customer! I immediately cancelled my direct debit instruction. I was in credit by a small amount, so had nothing to worry about. I have not heard anything from them since. I couldn’t be bothered to complain to the ombudsman as the amount they owed me was small; I’m just glad I finally got rid of them.

This company is a joke, been trying to sort a bill out for a property we rented last July and August they are trying to charge us between £200 and £300 hundred pounds for gas we did not use. Last friday we received three bills in two envelopes ranging from the above amounts [this is the second time this has happened] we have rang continually been on phone for hours staff have no idea what to do, even transposing meter readings whilst on the phone. This is now with ombudsman. This company want closing down, why should people have to put up with a company that is run by a load of monkeys.

I closed my account with Scottish Power in late December providing meter readings via new supplier. Four months on my accounts are still not completely closed and I have experienced a catalogue of problems getting agreement on my final bills and outstanding monies returned. Even yesterday I had to explain to the fifth customer service person this week that I should not be charged exit fees which had been debited against my account with no reference as to what they were. It took some time before this was clarified. As the rep couldn’t locate the information about my original now expired tariff I had to explain how to access it on their own site! She was then able to confirm I, the customer, was correct and exit fees did not apply. These will apparently be refunded.

Overall this last week I have lost 8 hours of my life stuck in the phone queue as well as on the phone talking to staff who never seem to have accurate records of my earlier conversations, do not seem to understand their own system of charging and cannot adequately explain the billing process in a clear fashion. I have now accepted an agreed figure for refund but am not convinced it is accurate but so worn down by the process I can’t face any further contact with them. Their service in this respect has been a life-draining experience.

I was with scottish power for a year – in July my dad was stopped-I called them every month to reset it – they never did – finally I switched as could not understand why I had to chase to pay them money
They called me when the switch became apparent wanting to know why I was leaving ????!!!!
Then threatened debt collections etc after 8 months of me calling them to pay them
I have asked for an explanation Nd apology – nothing

I.ow.them.a fortune
Running.1heater.andhousehold60£.aweek