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Is Royal Mail’s parcel pick-up service a good idea?

As the pandemic sees online shopping surge, Royal Mail is rolling out its own parcel pick-up service on Wednesday. Will you be making use of it?

Royal Mail has decided to move to collecting parcels with its new Parcel Collect service. You’ll be able to use it Monday to Saturday at charge of 72p, plus any extra postage costs.

It says it’s one of the biggest changes to its daily delivery service since the postbox launched in 1852 – but will it be successful?

Nick Landon, Royal Mail’s Chief Commercial Officer, said:

“Royal Mail Parcel Collect is a fantastic step forward for all of our customers. It makes it easier to use our services than ever before.

Whether you’re up against time and working from home, making a return, selling online or sending a gift to make someone’s day, Royal Mail Parcel Collect is here to help.

The launch of Parcel Collect is part of our commitment to continuously make our services better and more convenient”

Royal Mail is clearly keen to push the benefits, and the feedback we’ve had so far generally looks positive, but there have been a few concerns raised that could impact on the service running smoothly.

What are your thoughts on the Royal Mail's new parcel pick-up service? Will you be trying it out?

Posted by Which? on Wednesday, October 21, 2020

Royal Mail Parcel Collect: your views

Our own Adam Gillett doesn’t want to see those who don’t own a printer excluded from the service:

While we’ve seen a number of others raising concerns over the impact on the posties themselves, From current workload to physically carrying the parcels away from your door (Royal Mail says it can collect up to five parcels per address), will they be able to cope?

On the other hand, there are plenty of upsides. We’ve been told that the service will eliminate the need to drive to a post office, saving time and money, while others have pointed to benefits for older customers; not having to carry heavy parcels or travel to post offices.

John’s mention of safety and security is a good one. As always, we’ll be keeping an eye out for any reports of criminals impersonating the service or trying to take advantage.

What are your thoughts on the new service? Will you be making use of it? Or do you share some of the concerns that have been raised by others?

Let us know what you think in the comments.

Will you be using the Royal Mail's Parcel Collect service?
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I had a parcel booked for collection yesterday morning. I have parcels collected quite regularly without a problem from the post room of our apartments, so our regular postman is used to this. He came to my door and said was the parcel in the postroom from me for him to collect as he had nothing about it on his machine so could not take it. I said I would look into it as I had confirmation from Royal Mail that it would be collected. There was nothing on the system that made it easy to do this so I booked another collection for today and paid again. Late afternoon yesterday I got an email update that my parcel had been collected so I cancelled today’s collection. This morning, I went down to the Post Room and the parcel was still there!!! I copied the email saying the parcel had been collected yesterday and left it on top of the parcel so I am hoping that today when I go down there, the parcel has gone at last. It was an eBay return and eBay had sent a message yesterday thanking me for posting it!!! Very, very strange

Graeme says:
3 July 2022

Well they didn’t even turn up, or phone!