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Queen’s Speech: what’s in store for 2016-17

Queen's speech

As the Queen takes off her crown, exits Parliament and heads back to Buckingham Palace, we’ve taken a look at the Government’s legislative agenda for 2016-17, following this year’s Queen’s Speech.

So there are potentially five key Bills, all of which could strengthen consumers’ role and ensure that businesses up their game in a number of critical markets.

Here at Which? we’re really pleased to see some key proposals we’ve been campaigning on over the last few years – automatic compensation for dodgy broadband service, a commitment to faster broadband, mobile switching and tackling nuisance calls were among our highlights.

However, disappointingly one Bill that was promised in the last Queen’s Speech hasn’t materialised this year. We were expecting legislation to reform public services ombudsmen to help make your complaints count.

But here’s a breakdown of some of the Bills and what they may deliver for you.

Better Markets Bill

As we all know (but regulators seem to forget) markets only work, if they work for consumers.

That is why we’re pleased to see the inclusion of the Better Markets Bill. It aims to make it easier for you to switch your essential services and improve customer protection.

We’ve been asking the Government to look at how it could ensure that your complaints are dealt with better through the creation of an ombudsman for rail and air passengers. We hope this Bill will deliver just that and do more to ensure consumers are put at the heart of markets.

Digital Economy Bill

Broadband and telecoms services have become just as essential to our lives as other utilities.

In a big win for our broadband campaign, the Digital Economy Bill will include the right for customers to receive automatic compensation when things go wrong with their broadband. Hopefully this will extend to mobile and landline customers too.

We also saw a big win for our Unlock Mobiles campaign – easier switching, where the new provider will handle the whole switch. This is something we’ve long been campaigning for so we’re pleased to see the government committing to it.

There was also some welcome news for our nuisance calls campaign. In a move to ensure that consent is obtained for direct marketing, the Information Commissioner’s Office will be given new powers to fine companies that break the rules. Tackling how we give ‘consent’ to marketing is key to curbing nuisance calls and was called for by the Nuisance Calls Task Force.

The Digital Economy Bill will also mean everyone is entitled to a fast broadband connection – enabling you to read more of Which? Conversation, wherever you go 🙂

Higher Education and Research Bill

Our research has shown that students struggle to obtain the information they need to make informed decisions around university choices.

So we’re pleased to see the inclusion of this Bill that will allow more data to be provided to students, giving them more insight into student experience, teaching standards and value for money.

These proposals could not only drive up standards, but could also empower students ahead of one of the biggest financial decisions of their lives.

Lifetime Savings Bill and the Pension Bill

Following the 2016 Budget announcement of the Help to Save scheme and the Lifetime ISA, the Lifetime Savings Bill will bring those to life…

We will watch with interest as the Bill passes through Parliament as it has the potential to impact on pensions and auto-enrolment. So watch this space.

The Pensions Bill should provide better protections for people in multi-employer pension schemes (aka Master Trusts) and there will be a new pensions guidance body to help people assess their options with pensions.

So are you pleased with the progress on broadband? Or do you want more on mobiles? What are your thoughts on today’s announcements?

Update 6 July 2016 – Digital Economy Bill

Yesterday the government published its Digital Economy Bill which included lots of measures to improve mobile and broadband services in the UK and action to clamp down on nuisance calls. We have been campaigning for many of these measures with your help for a while, so we’re pleased to see the commitment from the government to help empower consumers and give people a better service.

So what does this mean for consumers in reality? The Bill means that you will now have a legal right to broadband and to request an internet connection, through the creation of a Universal Service Obligation.

More action can be taken against companies who break the rules on direct marketing which will give you greater protections from nuisance calls.

You will be entitled to automatic compensation when you don’t get what you’ve paid for or something goes wrong with your service.

And it will be easier to switch mobile phone services as your provider will do all the hard work, not you.

Telecoms are an essential service so we welcome these measures in the Digital Economy Bill and we’ll be working with government and others to make sure they are introduced swiftly so that all mobile and broadband customers receive a better service and are protected from nuisance calls.

Richard Atkinson says:
18 May 2016

Fibre superfast broadband.
If I enter my postcode on any of the compare broadband sites I am offered superfast broadband by many providers, however if I go to their buy it now pages I am then told it is not available at this time but I can have ordinary broadband. This is very misleading and in my opinion false advertising!

Bill says:
18 May 2016

Only trouble is it is always the customers equipment thats at fault and you can’t prove it isn’t and you have to pay for the engineer and he will always take the side of the ISP (guess who pays his wages). It will make no difference except for cable customers.

Tony says:
18 May 2016

Guess who will de facto end up paying for the compensation. Hint – it is not the board of the Company involved.

Sue says:
19 May 2016

And, although this is all well and good, not at the expense of the Human Rights Act, which they intend to scrap.


Yes Sue , I think that should be more publicized ,as although cameron is putting it about that it is “constricting ” to BB it is in reality stopping them from imposing near slave conditions for employees. I thought we had got rid of “sweat shops ” but it will come back in a “Bill of Rights ” that are heavily in favour of the “Rights ” of BB , its the worst thing I can think of , its like the devil being able to make the rules of society under the cloak of —“its good for business ” certainly will be but hell for employees not 2016 but Georgian values of 1816 . What next Third world child labour ?

Peter says:
18 May 2016

It will be very unlikely for everyone to get fast broadband as people that live out in the stick will find it hard to even get a signal on there mobile phone and for a broadband to go down sometimes it’s down to the weather for or they will say is act of God or something.

colin battison says:
18 May 2016

talktalk is a load of C— if your broudband, phone or youview box conks out, they will send a engineer only if you pay £65 [even if it”s there fault]. colin.

malcolm richardson says:
18 May 2016

If you are charged without your permmision write or phone talktalk and accuse them of theft
threaten them with going to the news papers
tell them you will see them in court
using this method i had £136 refunded


They can make as many proclamations as they want , as may “statements ” as they want -we will do this or that – but at the end of the day -WHO pays for it ??? . BT/Openreach AND the government have already decided a long time ago that they could NOT afford the £ billions to pay for it . The government said no more grants , BT said we cant afford this as a private company so lets get real here and get some honesty , instead of the vast projects like HS2 and many more Southern concentrated £billions that are inputted , instead of Trident , instead of North Sea Oil being used for those and many more that have been used in the past that money had ,like Norway been put into a fund to help in situations like this we might have a real high speed network like Norway and other of the same ilk have . There are even some South American countries with overall satellite broadband with many earth stations that have high speed even in mountainous areas, so the question is who pays do the grants increase to BT to pay for it and remember NO other company applied to take over BT,s position when asked by HMG only Openreach , why because their shareholders wouldnt let them . So tell me who pays and please make it practical not “pie in the sky ” .


I still question why some think there should be a universal entitlement to superfast broadband, whatever the cost. People make choices as to where they live knowing the upside and downside. Many may not have mains drainage. Many may not have mains gas and have to use expensive electricity for heating. Many may not live near a bus service. Many may be a long way from a hospital. Why is broadband so much more important to have than these more basic essentials?

Some things are “nice to have”. Others are much more of a necessity.


Well said malcolm .

B Barnes says:
18 May 2016

A fast connection does not necessarily mean faster surfing. And, if you live in a rural area you will pay big time. Why, no competition, as in formed by several ISPs.


B. Barnes do you honestly see many ISP,s getting together ?? never happen this side of the year 3000 . The only thing you get is —takeover of one company by another , do you think shareholders are going to go for this , ??? , show me the humanitarianism between companies , the comradeship of “lets pool resources ” , this is 2016 just look to America to see cut throat competition between companies and you want altruism from them ? Have you ever watched the stock exchange or how it operates -cold -hard – business facts no sympathy for the weak . Yes its a nice dream but reality