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Government unveils action plan on unsafe products

The government’s Office for Product Safety and Standards (OPSS) today released details on how they plan to bolster product safety. But will it be enough?

The government today unveiled their national plan for tackling unsafe products – and it’s a big step in the right direction.

The Office for Product Safety and Standards (OPSS) finally released their action plan on how to build a national capacity for product safety, thanks in no small part to the nearly 100,000 supporters of our end dangerous products campaign.

End dangerous products – sign our petition and take a stand.

Under the plan, the OPSS will take over coordinating product safety nationally – but local Trading Standards will remain the Primary Authorities.

This is a big win for our campaign and our call for a more integrated approach to surveillance and enforcement of product safety.

What’s the plan?

The OPSS report promised 31% of funding will go to dealing with incidents and enforcement and a national incident management team will be established to tackle product safety incidents.

Under the strategy, the OPSS will use incident data and scientific evidence to identify problems with specific product types.

From this, it will build intelligence on industry compliance in an attempt to identify problem operators.

The report says the OPSS will develop oversight of significant manufacturers and importers and distributors, working in collaboration with primary authorities.

It will also work with white goods manufacturers to see that their compliance systems are robust.

Further details of the product safety strategy can be found in our news article.

Although this much needed strengthening of the national capacity for product safety is a welcome step, it doesn’t go far enough in our view.

We still have concerns over whether the plan will be implemented effectively and result in changes.

Demanding more

Alex Neill, Which? Managing Director of Home Products and Services, said:

‘This long-awaited strategy attempts to address key problems in the current safety system.

‘However, it falls short of providing reassurance that it will effectively investigate serious safety issues that are raised about unsafe products, and then actively work to remove them from people’s homes before they cause harm.

‘Up to a million fire-risk Whirlpool-group tumble dryers are still in circulation. If this strategy is to be judged a success, the Government should now order a full recall of the affected machines and make this an independent body with real teeth.’

Do you think enough is being done nationally to tackle unsafe products? Will the OPSS really be able to carry out what they’re proposing in their strategy?

Richard Thorndycroft says:
5 October 2018

It all goes back to the sale of goods act. If something is found to be unfit for purpose it should not be offered for sale. That’s it in a nutshell!


This will probably spark a debate but….

What is it? What is the purpose of the goods?

A tumble dryer. It dries wet/damp clothing to an acceptable or the desired degree.

Was it a tumble dryer. Yes.

Did it dry clothing? Yes.

Ergo, it is indeed what it was stated to be, did as intended and therefore was fit for the purpose that it was intended for.

Did it give rise to any issue later, perhaps yes, perhaps no but that is not really relevant as it is a machine, all machines will break or fail at some stage, this is inevitable and wholly unavoidable. The when and manner of failure, as well as the rights or wrongs of that you can debate till the cows come home and, you’ll get a plethora of differing opinions depending on the product in question and the opinion of who you ask.

Was it safe? That is where there could be a debate but as previously commented by myself the vast bulk of these machines, all made the same way, with the same bits in them never had an issue. Is it failure to clean filters etc, lack of maintenance and care… who knows but I suspect strongly many if not most all will be.

But to argue that they were in my understanding of the legalities, not fit for purpose, is a losing argument out the traps as it was what it said it was and did what it was supposed to do therefore it would meet that criteria.

Things don’t alter and become “not fit for purpose” after the fact, years down the road, they either are or are not fit for purpose from the outset.

Further down the track, they’re just broken and can no longer perform the task/s for which they were originally designed to perform.

Just like a car with worn bits that are broken and cannot be driven. It didn’t start out not fit for purpose and you cannot argue that it did, it just needs to be repaired to get it back into a condition where it can once more perform the task/s it was originally intended for.

What gets confused and I will confess it annoys me at times, is people swapping out “durability” arguments to “fit for purpose” when the two are different.



‘Fitness for purpose’ applies in the early days after purchase and is primarily to cover individual products that fail, or develop faults, very early.

But an appliance should do what the manufacturer says it should do for at least the warranty period –
without breaking down,
without repetitive malfunctioning,
without requiring manual attention to get it to work when required, and
without a significant component [like the door] experiencing catastrophic failure.

I would argue that things that fail any of those tests are not fit for purpose because apart from a purely functional requirement [i.e.it washes, it dries] the purchaser is entitled to a reliable appliance.

Minor non-recurring repairable defects would not make an appliance unfit for purpose in my opinion.

I cannot accept Richard Thorndycroft’s statement because one defective product does not mean the whole output or model type is not fit for purpose.

I agree with Kenneth that durability is a different issue and, of necessity, has to include a degree of elasticity in the assessment taking account of various factors like the price, the materials, the build quality, the manufacturer’s claims, the maintenance standards, and the degree and frequency of use among others.

Bruce Myers says:
16 October 2018

Great post!

Pauline allon says:
11 November 2018

Ihave found the information available on the Which website very helpful and informative regarding consumer protection