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Are you actually receiving your solar FIT payments?

If you invest in solar panels you could make money back on the electricity you generate through the Feed-in Tariff scheme. Sounds appealing, but what happens if your energy company fails to make the payments?

The Feed-in Tariff scheme was introduced in 2010 to encourage the use of low-carbon energy. For solar panel owners, it means that you can claim payments for the energy you generate, whether you use it yourself or sell it back to the national grid.

Since it was brought in, the Feed-in Tariff scheme (FIT) has certainly caused its fair share of controversies. It’s funded by a levy on energy bills, meaning that those who don’t have solar panels end up paying money to those who do. But if you took the plunge and installed panels, how easy have you found it to get hold of the money owed?

If you’ve installed solar panels within the last two years or so, it’s likely that by now you’ll be claiming FIT payments from your energy supplier. But despite the contracts in place, we have received a number of letters, emails and phone calls from solar panel owners saying that payments have been irregular, late and in some cases not made at all.

Losing out on solar FIT payments

Your contract should tell you when you can expect to receive your FIT payments, but might lean on terms such as ‘best endeavours’ and get-out clauses. One member I spoke to said that their supplier owed them £1,000 for electricity generated for the grid, most of which had been declared in their meter readings almost six months beforehand!

This is all well and good for the energy companies’ cash flow, but not so great for our wallets. While practice such as this could be protected by the contractual terms, it seems unfair that consumers should have to lose out to this extent.

We want to investigate these late payments and find out how common they are. If you have solar panels, how long do you generally wait for your payments, compared to what your contract says?


I have had very slow FIT payments from SSE last year (2014) thing did improve for the fist part of 2015. However, my quarter ending in August has been refused as I have not done the Annual Declaration.
OK it would be nice to either be sent the document or how to download it and send to SSE. I guess when this is done they will need to read the FIT meter. Perhaps, I will have to get a batch of forms to post in each year?

Its all good fun?

stephen allen says:
9 October 2015

We also am with SSE and we are also still trying to get our FIT payment back as no one seems that bothered
in helping may be better to change all to another supplier ?
Mr & Mrs Allen


We used to get our gas and electric from SSE and we never had any problems with getting our payments. Once we left for another supplier we have nothing but trouble getting our payments and they say this is nothing to do with it. We were told it was down to a new system that was being installed and once this was done payments would be speeder up. This is complete nonsence it is worse than ever. We were told that once the system was in place any payments under £200 would be paid within 2/3 days and anything over £200 would be with 5/7 days. This has never been the case and when we asked about this we were to!d that we should not have been made aware of this. Why does it only take a day for them to know how much you are due but then take so long for the payment to be processed. We rang up again Friday about our reading we gave 4th September and the told us it was waiting for approval which could take another couple of weeks. It is pathetic, it is our money so they should pay it within the 2-7 days as we were told. They just come up with excuse after excuse, and something should be done about it.


I have not had any payment for over a year from SSE. They wrote to me saying that they were changing over to a new system and I need not contact them as they would contact me when they wanted a reading. A few weeks ago someone came to the house to read the meter. I have no correspondence from SSE and the original link to the FIT website does not work anymore. I feel totally disgruntled with the service and am questioning why I ever had solar panels fitted. I am now considering contacting Gemsurf regulate as this is surely unacceptable to leave customers waiting for payments this long and not even having the courtesy to update customers regarding changes.


For the last quarter, I tried submitting my FITS reading to SSE via the submission form on their website. Within about a week, I received a statement from them for £0.00! In calculating my kWh generated they had deducted the previous quarters reading not from the newly submitted reading but the previous quarters reading resulting in generation of 0 kWh and a payment of £0.00. Is this just total incompetence on their part or do they do it deliberately to delay payment?

I suspect I’m now going to have some hassle in trying to get the matter rectified. Anyone know an effective way to get a fast resolution?


Hi I am with SSE and it has helped me sometimes when I emailed all the following. This time though they have said to contact Sales. I put my reading in on the 7th of Oct but still haven’t seen any cheque. They say it can take up to 60 days so I had to ask why but surprisingly enough they never did explain. microgeneration@sse.com. I also had a similar problem with a invoice saying they owed me nothing but they owed me nearly £300 . Good luck,hope this helps


I also received the same statement showing 0kWh generation and payment of £0.00. Just wondering if you have had any joy. I am just about to contact SSE.


As of 21 October 15 SSE still owe me over £1000 if FIT payments from four months ago despite numerous phone calls, emails. The last call four weeks ago and the ‘advisor’ promised me the payment would be processed within 3 days. I am writing this as I wait for their helpline to answer my call, currently lasting 8 minutes 35 seconds and counting.

Their message talks about going green – go with SSE and you will go red with anger!


Don’t ring the helpline or the normal FIT team – they don’t seemt o be ‘FIT’ for purpose!!!! ring the complaints team (0800 975 0502)


Since my last post on here ref SSE and FIT payments I have actually managed to get them to sort everything. I think this was due to the fact that I asked for compensation for my time and phone calls – received £40 by cheque! result!
When next reading was due I telephoned them with the reading. Nothing happened so I phoned them again and this time advised them I was taking legal action. They said they would escalate my complaint and lo and behold I received my payment – by cheque despite giving them my bank details on the original application. However, after this call I did receive a letter confirming all future payments would be made to my bank.
So when my last reading was due I phoned to give the reading and asked about the annual declaration as I was coming near to the date. They said they send out the form by post and gave me the date I should receive the form.
The number I called was 0800 975 0502 and make sure you have your FIT ID number and Customer number when you call. I kept a log of all calls and who I spoke to so each time I phoned I could let them know but they already knew all this as they log the calls too.
I would not advise submitting your readings online as each time I phoned them and said I had done that they had nothing on their system.
I am led to believe that the ‘new’ system they were putting in place is now up and running – we shall see.


SSE Fit payments are in a mess!
1. Originally I had to send in readings 31st March / 30th June / 30 Sept / 31 Dec – this worked fine and I usually had the payment within 6 weeks of each reading. They then sent me a letter stating future readings would be 30 April / 31 July / 31 Oct / 31 January and payment would be within 4 weeks. They also said I could choose to provide the reading 31st March as well as the 30th April if I wanted an accurate split of the payment allowing for the tariff rate change. They occasionally managed to send the payment within their own time limit but they always ignored my 31st March reading and came up with a 2/3 to 1/3 split which always meant they underpaid me by a few punds (this is because more electricity is generated in April than in February or March regardless of the weather). I had to complain after the event every year to get the actual readings used. Initially I was dealing with a girl who went on maternity leave before it was sorted and in spite of many emails to various other staff, she was actually back from maternity leave 10 MONTHS LATER before it was finally corrected!
2. I have had a long standing arguement with them about the fact that they underpay every paymentbecause they round down so a payment of £554.789 will be paid as £554.78 and not £554.79. Ok – it only works out at a max of 5p per year but by doing this for the 100,000 customers they have, SSE make a good bit of ‘free’ cash. (I could live with this if they only put it to good use and paid us on time).
3. About a year ago I had a letter from them responding to my official complaint about their organisation and apologising and stating things would improve by January 2015 as they had a new system coming in and they would let me know by the end of January what the new procedures would be. I had my annual declaration to do in January 2015 (which I returned promptly via email) but I heard nothing about readings or payments so on 1.2.15 I sent in the reading from the night before (31.1.15). Amazingly this was paid within the quarter. I sent in my next reading on 30.4.15 with my split as at 31.3.15. Shortly after this I had a letter stating my next reading was due 16.7.15 (I have no idea why this date but OK!) By the 14.7.15 I had not received my Feb / March / April payment so I rang them up and it was sorted and the payment made virtually immediately, inlcuding the correct split for the Tariff change in April. I was therefore able to submit my next reading on 19.7.15 (just 3 days late as I had been waiting for the outstanding payment to come through first). By 12.10.15 I had heard nothing about the 19.7.15 reading – no payment and no letter about when my next reading was due. I rang and spoke to Alison who advised there was a problem with the readings because the wrong ‘start’ amount had been entered on the new system so it didn’t think any money was due to me. She asked for a reading on that day and said she had sorted this and payment from 1.5.15 – 12.10.15 would be in my account within a week (being the summer period this was over £1000 now). Today (24.10.15) there was no sign of it so I rang the number given in Marilyn’s post above (0800 975 0502 ). This time I spoke to Oliver – he confirmed that Alison (12.10.15 conversation) was tracking the account to check the payment was made and had put a note on the account yesterday to find out why the payment had not been made. I was on hold for a while and Oliver made enquiries with his manager – he came back to me explaining there was an ‘exception’ on the account preventing payment because (wait for it…………) I hadn’t sent in my annual declaration!!!!!! However, in fairness to Oliver before I could say anything he confirmed he could see my annual declaration was there. He has apparently sorted this now and I should have my money within a week. I am keeping my fingers crossed………

My advice to everyone is to ring and chase up your payments via the complaints team – the people running the Fit payments scheme must be absolutely useless but the complaints team appear to be better! Good luck.

Ian Lockley says:
24 November 2015

I too have had problems in 2015 getting my payments, before that they were slow but always arrived before the next quarter reading. However this year I was sent a nil statement for the June statement on chasing they said I ahd not returned the declaration even though I had, they said they could not email it and would post. Two weeks later I chased the form again and it was going to be posted that day. Two weeks later chased again and now they could email it! Returned it and finally got the payment on the 21st September. By this time I had sent a reading in August and have now chased that payment 3 times! They have also mucked about with my reading dates.
Totally inept Company and the ombudsman should be looking at where all our money is that they are withholding and make them pay interest, perhaps then payments would come quicker!


My FIT payments are from SSE since October 2010 and they are a disaster. They told me that the payment dates would change back in Nov 14 and by Feb 15 they would be confirmed. In Feb 15 they asked for a reading 4 months after my last one. In June 14 I emailed asking when the scheduled reading dates would be without an acknowledgement or response I sent off my readings 3 months later I got my payment sent direct to my bank account. This surprised me as payments have always been made by cheque. To cut a long story short I complained to the Ombudsman and my complaint was upheld. Latest update I sent my last reading in Aug 15 no acknowledgement. In Nov 15 asked where my payment was as I was due to give a Nov15 reading. Received my Aug and Nov payment last week.