Gardening tools using confusing branding

Lack of “durability” is perhaps the appropriate contract term to pursue under the Consumer Rights Act 2015. Given its price and use, a product should have reasonable durability – one of the terms in the legal contract you make with the retailer. Argos are responsible for dealing with this. If they behave sensibly they should offer you at least a partial refund based on the use you have had.

This site lists a number of Qualcast batteries.

Time we had common interchangeable batteries.

The problem is a common symptom of a faulty battery.

Qualcast is now just a brand name owned by Argos and the manufacturer has no responsibility for faulty goods. Your rights under the Consumer Rights Act are against Argos, the retailer.

Batteries are usually excluded from manufacturers guarantees but I do not believe that this applies with the Consumer Rights Act. Perhaps Which? could advise us.

There has never been a requirement for manufacturers to supply spares for the goods they make and when we return new products that don’t work properly they may be scrapped after replacement. With high value items, the expensive parts may be recovered for reuse.

I suggest you follow the advice and get someone in the trade to confirm that the battery is faulty. Since a repair seems unlikely, the possible remedies available would be replacement of the hedge trimmer or a partial refund, taking into account the age of the product and how much it cost. It would be interesting to know how your case is handled, James.

When buying cordless power tools, the best bet is to go for ones with lithium batteries, which are rapidly becoming standard. It’s only worth choosing cordless for tools in regular use because even if spare batteries are available they can be very expensive.

Sorry – missed the site link for replacement batteries: https://www.buyspares.co.uk/qualcast/hedge-trimmers/catalogue.pl?shop=qualcast&path=619873&refine=battery

To confirm – batteries are covered by the Consumer Rights Act and are actually specifically mentioned in the guidance notes.

http://www.legislation.gov.uk/ukpga/2015/15/notes

You will need to get someone to look at it though to prove the fault that led to the battery failing was there since it was sold. Good Luck and do let us know how it works out.

@abbysempleskipper, proving the fault in a battery, or its charger, was present at purchase on a 3 year old product would, I suspect, be difficult and maybe expensive. That is why I suggest using “durability” as the complaint. It is specifically covered in the legislation but the problem, of course, is defining what is a reasonable life. Here is where Which? could help by looking at battery life c/w cost to give James some idea of how long similar products normally last. It is an area that needs much more attention to help people like James pursue claims.

Thanks Abby. It would be good if Which? featured the premature failure of a battery in one of the ‘Brief cases’ series to help guide us with what to expect from the retailer if there is a problem. Faulty batteries result in power tools, vacuum cleaners, phones and lawnmowers being scrapped prematurely when the battery is the only faulty component.

I’ll add it to the list of potential convos – definitely an issue a lot of people have experienced.

One of those topics where regular surveys of Connect Members could gather invaluable information. I think this sort of information needs structured compilation, something that Convos do not normally offer. I suppose they could if you asked people to just contribute information on their battery, charger, appliance, battery life and whether they pursued a claim. .

From an article on lawnmowers on the Which? website: “Qualcast is now owned by Bosch, which in January 2011, signed an eight-year licence agreement with the Home Retail Group (Argos and Homebase) for exclusive use of the Qualcast name.”

There is a possibility that Qualcast products use the same products as Bosch ones, albeit with with a different brand label.

Have you googled for how to fix a qualcast lawnmower leaking oil?

There are several reasons for a leak and searching for your model number might give you better information.

I would start by cleaning the engine, which should make it easier to identify where the leak is coming from. As Alfa says, there can be various reasons. Is it a rotary mower or a cylinder mower such as the Suffolk Punch? Most of the rotary Qualcast mowers use Briggs & Stratton engine (as do most makes of rotary lawnmower). Manuals for B&S engines are available from the B&S website: https://www.briggsandstratton.com/eu/en_gb/support/manuals.html

I once had a used and abused Honda CB400T which came with a hole in its crankcases. A previous owner had repaired this with some kind of DIY filler, such as one might either buy in a tube like glue or mix up Isopon style. I’m not sure of the exact material used, but, as regards keeping oil in, it worked well enough to not require any further attention.

Roxanne – presumably you have checked that your mower’s sump drain plug is still present?

I’ve never had the misfortune of loosing one on the road, but I’ve certainly come across a few self-loosening ones in my time.

Boffo – I don’t think we should condemn all Chinese-manufactured goods as poor quality. There are good and bad products made in all countries, including rubbish made in the UK. In general it comes down to how the product is specified, designed, and quality-controlled throughout the manufacturing process.

You mentioned Philips. Most of the LED lamps I have bought have been Philips products made in China and very good they have been – because the product has been well-designed [probably in the EU] and carefully produced using good quality materials which have been controlled all the way through the process. We also have some small household appliances made in China and sold under UK brand names and they have also performed very well. It does all come down to the degree of involvement that the UK or EU company has in the manufacture. Price often has something to do with it as well.

I partly share your concerns over the trade in brand names because that is designed to mislead, especially when older – reputedly more reliable – brand names are resurrected to enhance the appeal of a second-rate product; but that has been going on for decades and consumers have to remain on the look-out, helped by independent product testing and reviews. Qualcast were taken over by Bosch and excellent lawnmowers continued to be produced in British factories; I believe they are all sold under the Bosch brand now and there is a range of qualities from the cheap and cheerful to the more expensive and more powerful; the customer can choose. The customer can also go on a website and have the pick of a host of similar-looking products out of the same Chinese moulds in different colours with unheard of brand names at half the price.

We continue to pay the price for the troubles in UK manufacturing 40-50 years ago which reduced our industrial capacity to a shell and drove consumers to avoid British-made products. The climb-back has been long and slow but it is still possible, at a price, to get good quality products designed in the UK and made for the British consumer.

I agree that the country of manufacture should be clearly presented in product descriptions but I still do not believe that “Made in the PRC” automatically means bad and “Made in England” automatically means good. The consumer needs reliable information in order to make their choice. The important thing is to know who the seller is and how easy it is to deal with them when something goes wrong so that it is possible to get it fixed and to exercise rights under the warranty. If it is sold in a shop you can take it back and get redress; if it is only sold on-line the chances are greatly reduced.

Jacqueline – I have a Hozelock pressure washer and it has performed very well. It might not be the brand leader [which is probably Kärcher, a German company] or be the most powerful machine but it has been cleaning our patio well for many years.

The Hozelock website explains that the company was formed in England in 1959 and says that, today, “we are a global garden equipment manufacturer with our head office in Birmingham (UK). Over 75% of our products are made in Britain. With the remaining 25% built in our overseas factories in France, Malaysia, Taiwan, and China”. You could give them a call and ask where their pressure washers are made. I have other Hozelock garden products like sprinklers, hoses and hosepipe fittings and they are well made and they have supplied spare parts for the pressure washer.

Hi Jacqueline – Most products have a label that shows where they are ‘made’, though this may just be where they were assembled. Spear & Jackson is part of a multinational company with HQ in Sheffield. Perhaps you could say where your new pressure washer was made.

I have numerous Bosch power tools made in China, Hungary and Malaysia, and a blender made in Slovenia. I still have a couple that were made in Switzerland, but they are more than 20 years old. Black & Decker is based in the US though it has sold in the UK for so long that some people have assumed that it is British, especially since some cities had their shops or service centres. My B&D sander was made in China. Flymo does have a factory in County Durham.

As John says, Karcher is the main manufacturer of pressure washers, certainly light duty domestic models. The ones I have owned over the years were made in Germany have all developed problems and the only reason I have stayed with the brand is that I have various older accessories that can be used with a new pressure washer.

I had not heard of the Hozelock pressure washer mentioned by John. I presume that it has been discontinued, though spares are mentioned on the website.

There have been various efforts to produce lists of British products but I am not aware of anything that is up to date and covers a reasonable range of products.

I think it would be quite reasonable for Which? to give the origin of any product they test and/or report on. Then any consumer who might have views on where what they buy is made could make a (partially) informed decision. They may have political, human rights, exploited labour, or other factors in mind and should be able to exercise their choice.

Several of us have suggested this over the years. In some cases it might be necessary to show more than one country, where manufacturer produce the same product in more than one country. It would be good if we could have some discussion with Which?. I look back fondly to when members of their teams used to drop in and join in with our discussions.

I have suggested that Which? could use the ratings provided by Ethical Consumer in their product reports. https://www.ethicalconsumer.org To see detailed information requires a subscription. It would be useful if Which? was to look at a sample of EC ratings to see if they are based on fact and up to date.

I had realised that Hozelock no longer made pressure washers. Presumably the Kärcher and imitation models have taken the market and with universal fittings available there is no longer enough demand. Plus they perform so well they last for ages – ours must be fifteen years old.

It looks like the Hozelock flood pump is no longer available either. We had to use it regularly at our previous home if there was a long spell of wet weather which flooded a depression in the garden. No such problems where we are now on light sandy soil.

The instructions for pressure washers are still on the Hozelock website, John, so it might be that they have been removed because of supply problems caused by the coronavirus problems. I looked at the instructions for model 7920 – Pico Power and they showed that this model is made in PRC, so your Chinese pressure washer has outlasted my German ones. I had to take my present one apart to correct a leak recently and all I can say positive is that it’s much easier to dismantle and reassemble than the earlier models I have worked on.

I have just ordered a ratchet-lopper from Wilkinson-Sword. Back in 2016, this Convo made me a little wary, but I risked buying a W-S telescopic anvil pruner and that has served me very well indeed. I’m hoping that the ratchet version will reduce the amount of effort.

Ratchet loppers are brilliant – they take the effort out of cutting larger stems. I have several loppers of various makes, both anvil and by-pass, but my favourites are the Wolf ratchet ones with telescopic arms – although at full extension they can be a bit of a stretch to open the jaws to the maximum extent and they are on the heavy side.

I am not sure that my Hozelock pressure washer was made in China 15 years or more ago but it might have been. I accidentally kinked the delivery hose leading to a loss of pressure and was very pleased with the speed of supplying a replacement.

I see that I left out the word “not” in the opening sentence of my previous comment.

It was using ratchet secateurs that has convinced me that I need ratchet loppers too.

Your pressure washer may well have been made in the UK, John, and you can check by looking at the rating plate. My early Bosch power tools were made in Switzerland but they moved production to China and eastern-European countries.

All my Bosch power tools show where they are made and the year of manufacture. This reciprocating saw is the first I have seen that shows the month as well as the year of manufacture:

I wrote to Bosch to complain about the lack of interlock to prevent the power button being pressed if the saw is carried by the handle. I did not realise when I bought the saw because a cheaper and a more expensive model in B&Q did have this feature. There is also no blade cover for when the saw is not in use.