There’s nothing quite as frustrating as making a new purchase, eagerly getting it out of the box and discovering it doesn’t work. But what goods are most often faulty?
We’ve been analysing the data from our free faulty items claim tool, and we can now reveal which faulty goods people most commonly try to return.
While cars and furniture come out on top, half the items reported are technology goods.
Here are the top 10 items people used our faulty goods tool for in the last three months. The top categories were:
- Mobile phones
- Washing machines
- Fridge freezers
- Audio equipment
- Tumble dryers
The results raise some interesting questions about product reliability and lifespan. For example, how long should tech products like laptops and mobile phones reasonably last for?
I recently bought a new phone after my old phone (purchased in 2014) started misbehaving and freezing more than I had patience left to deal with it – a four year lifespan.
As tech leaps forward each year, the interplay between new software releases and depreciating hardware is an interesting one.
How long do you think a phone should reasonably operate without problems that curb its ability to do the job? What about a computer?
Your faulty goods rights
Under the Consumer Rights Act, you have an early right to reject faulty goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund.
You have the right to reject your item and get a refund within 30 days from the date you took ownership of the goods. You can still ask for a repair or replacement after the first 30 days and within the first six months.
Your rights against the retailer can last for up to six years (five years in Scotland), but after the first six months the onus is on you to prove a fault was present at the time you took ownership of the goods.
Our faulty goods claim tool asks some simple questions about the problem and will send you a ready-to-go letter you can send to the retailer.
Our Managing Director of Home Products and Services, Alex Neill, will be discussing our faulty goods findings tonight on LBC’s Consumer Hour from 20:00. Be sure to tune in.
Have you had trouble with any of the items on our top 10 list? How long to do you expect your tech to last for?
The faulty goods data runs from April to June 2018.