We called for energy supplier complaints data to be made public and Ofgem listened. Now that the figures are available, you can see how the companies compare. Have you ever complained to your energy supplier?
Last year we campaigned for the major energy suppliers to share information about the complaints they receive from their customers. Ofgem intervened and now these suppliers have to publish regular figures on their websites.
We pulled the figures together to compare the major suppliers and find out who gets the most complaints.
Harnessing the energy of 1.4m complaints
It seems to me that lots of people grumble about their energy suppliers, but I always wondered how many actually complained to them. Now I can see that in the last quarter of 2012, EDF Energy received the highest number of complaints – 440,317 in fact. Between them, the six major energy suppliers received more than 1.4m complaints in just three months!
There’s a big difference between the companies at the top and bottom of the table (see the image on the left). EDF had 81 complaints per 1,000 customers, while Scottish Power and SSE had 14. I hope that the extra visibility of this data will put pressure on the energy suppliers to compete on customer service.
Of course, it’s not all about the major suppliers; some of the smaller energy companies share their complaints data too. Good Energy has topped our customer satisfaction survey for the last two years, and I noticed that it shares this data with its customers online. I also spotted that Ecotricity’s website has a detailed account of its customer complaints.
Are you surprised by how many complaints your energy company receives? Is your supplier good at dealing with your complaints?