Brief cases: has your energy bill ever been recalculated?

My latest energy bill with nPower came recently it was twice what I was expecting. I’ve tried ringing and given up after half an hour. To top it all I had nPower calling this morning to read my energy bill even though I gave them an updated version a week ago. I will definitely be changing companies very soon and will be watching to see from other users which company comes up best for phone calls, pricing, and customer satisfaction.

I have been with ovo for 2 winters. I was under the impression that if i am in a fixed plan for both gas & elect that my monthly payments were set @ the time for £60, however during the last year they have gone from the agreed 60 to £85! i was once told by them that if i pay £26 my d/d would go down again. i paid the 26 then they took another 85! what part of fixed is really fixed? I thought the idea was that they couldn,t change it. they are however very helpful & polite if you call them but they still take the money.

I’ve just changed suppliers having been with npower for three years. I thought I’d better check their figures after seeing just how much they had made adjustments to my bills. I simply added up how much I’d paid (by direct debit) and calculated the cost of the energy I’d used. It would appear that they’ve overcharged me by over £370. Check the figures people.

Hi,

I was supplied with Electricity from First Utility from June 2014 when we moved house. We did not have a gas supply to the house initially but we had gas brought to the house in September 2014. We asked First Utility to supply our gas and migrate us to a dual fuel account. FU did not begin to bill us until Feb 15 but we had 2 separate accounts. I called each month with the gas meter readings and on each occasion asked for us to be migrated to a dual fuel account. Each month I was promised that this would be done and I would be called back. I never received any call and the account was never migrated. This went on for months and months. During this time I was paying by DD £59 for electricity and £60 for gas. This was the right amount on average, in fact I received a credit of £300 in Dec ’15 due to over payments.

My tariff expired in July 2016 by which time FU had still failed to migrate me to a dual fuel tariff. I decided instead to move to NPower and this was completed on 12/8/6.

I heard nothing from First Utilty for 4 months until 5/12/16, 4 months after leaving them. On this date they sent me a “recalculated bill” for electricity only, the entire period I had been with them. On the bill, they credited every payment made then calculated the figures and informed me that I owed them £345 which they intended to take on 15th Dec (and a happy Christmas to me!).

I have contacted them and they state it is due to ‘issues obtaining meter readings’ saying they have not been able to obtain a meter reading since Feb 16: (we have a smart meter fitted. They have never informed me that they have been unable to read the meter for 6 months. They were given a meter reading when I left them).

The recalculated bill has an increase in the rate to the variable rate from 5/4/16 when our deal didn’t expire until 31/7/16.

They have been unable to give a reasonable explanation as to why it has taken 4 months to recalculate the bill. To add insult, I questioned the position with my Gas account and was told it was £157.61 in credit. I have never been informed of this and wonder if they would ever have credited this. Initially they said they would not credit me until the Electricity bill has been paid. I pointed out that they are 2 separate accounts, despite my efforts to get them to join them, so they have agreed to credit me for this.

I now feel that I have been treated very unfairly, and put under an enormous amount of stress this close to Christmas. What makes me even more angry is that I spent hours and hours on the phone every month over the period from Feb 15 to July 16 trying to get them to migrate me to a dual fuel account, which was a complete waste of time.