We’ve been publishing key information around COVID-19. But in this unprecedented situation, you can help: what consumer issues matter most to you?
01/04/2020: The impact on your life
Thank you to everyone who took part in the polls on 17 March – the results help inform our research and shape our advice content.
Today we’ve added three more questions in the polls below. Please do let us know how the situation has impacted on your day-to-day life in the comments.
Have you asked your bank, energy provider, or other service provider for additional help during the pandemic? What happened?
No, and I do not intend to (65%, 591 Votes)
No - I would expect them to contact me (18%, 160 Votes)
They proactively contacted me with what support they could offer (7%, 61 Votes)
Something else (tell us in the comments) (5%, 49 Votes)
Yes, but they were not able to offer me the support I needed (2%, 19 Votes)
Yes - they offered me the help I asked for (2%, 16 Votes)
Yes - they offered me some help, but less than I expected (1%, 8 Votes)
Yes - they were able to offer me help beyond what my expectations were (0%, 3 Votes)
Total Voters: 907
17/03/2020: Are you clear on the latest advice?
Yesterday the government announced that everyone should avoid ‘non-essential’ travel and contact with others. But are you clear on what the new advice means for you?
Answer the questions below as we continue to address how the coronavirus pandemic is affecting people’s lives.
These polls have now closed.
13/03/2020: Tell us your consumer concerns
Experts from all corners of Which? have been putting their heads together to ensure we’re giving you the key information you need to protect yourself, protect your money and make important decisions.
You’ll find more information on how to manage the consumer impact of the pandemic across which.co.uk, including:
How you can protect yourself and others
What the pandemic means for mortgages, savings, and other investments
Which? Members can also get tailored one-to-one legal advice from Which? Legal
We’ll keep updating this list as more advice is added.
What questions do you have?
We need to know what you want to know. Tell us how the coronavirus is impacting you, especially:
Your travel plans: are you still planning your holidays? Had issues with rebooking for later, or perhaps have had to cancel?
Your experience of the pandemic: are you spotting price gouging, shortages, dodgy products, or other issues online or in shops that aren’t being reported?
Self-isolation: what problems or challenges are you coming up against whilst staying in doors? How are you managing your finances? What information would you find useful?
Any other consumer questions: what would you like to know that you haven’t found an answer for yet?