/ Home & Energy

Your cooker complaints – give your oven a scolding

Pie in oven

Which cooker niggles get you all hot and bothered? Here’s your chance to take the oven gloves off and share your cooker complaints with the Which? Convo community.

If you’re like me, you’ll use your cooker or oven everyday. Because of this, if there’s something annoying about the cooker you cook on, it’s going to get you boiling over with rage pretty quickly.

I love my oven even if it is a bit temperamental, and I’m loathe to spend money on a new one if I don’t have to. It’s about ten years old but it heats up quickly, it’s easy to use and I love the fact that it’s multi-function. In fact, I’ve got more cooking options available than I know what to do with.

But the grill isn’t great. It doesn’t seem powerful enough for the heat to spread all the way across the grill pan. I’ve learned to live with this by moving my food around to make sure it’s all cooked, making sure that the full-grill option is selected and, if necessary, using a higher shelf in the grill. I really don’t want to shell out £500 for a new oven until I absolutely have to.

Boiling over with cooker and oven problems

But some niggles might be a bit harder to live with than my iffy grill. If the markings around the temperature dials have worn off, you’ll be setting the oven from memory, and this is going to be hit and miss at best.

If it’s hard to slide the oven shelves in due to the way the door is designed, this is going to be a pain every time you cook. And if your oven doesn’t heat-up properly or overheats, cooking instructions and recipes won’t be worth the paper they’re written on.

If you have a problem with getting an accurate temperature, oven thermometers are available for about a fiver online and will help you live with temperature problems. They stand, or hang, inside the oven and will tell you how hot your oven is. You’ll never know exactly how accurate the thermometers are, but they will give you an indication about how hot or cold your oven is and you’ll be able to adjust your settings.

What’s less than perfect on your cooker and how have you learned to live with it? And tell us about the practical steps you’ve taken to keep your cooker cooking for longer.


If so then dont bother contacting Which convo just read your information on the cooker and call the company every time , why do you think people like me are here malcolm –to give help and advice, if you are using that set of rules then every cry for help on Which convo should be replied – dont contact us we dont know, excuse me malcolm cookers are primary school level electrics/electronics I can read circuit diagrams of digital TV,s , complicated electronics , built equipment/designed equipment got mentioned in EW/WW letters , no I dont know nuclear physics but I have a vast range of electronic knowledge–get back Sid.


Duncan, I take a little exception to this response. First, you have not helped Sid (yet) and there is a lack of information and second, I offered this as an alternative approach. AEG may well ask appropriate questions of a product they know well and be able to help Sid pinpoint the fault. Finally, Sid probably needs his cooker, may not be competent at dealing with electrics ( he reports the rings are connected in series which seems doubtful), and may choose to have a professional repair done. If Sid comes back with more explicit findings and is comfortable taking parts of his cooker to bits then fine.

If Sid gave the model number of his cooker it might be possible to find the wiring diagram online and help locate the likely problem. No one seems to have asked him for that yet.

We all do our bit to help people.


I support Duncan wanting to offer practical help and in this case the original poster has taken his cooker apart and started investigation to repair the fan oven. It’s very satisfying to help someone sort out problems for themselves and learn how to do potentially dangerous things in a safe way. A basic cooker without electronic controls is probably one of the easiest domestic products to fix. This might be useful: http://www.ukwhitegoods.co.uk/help/fix-it-yourself/ovens-hobs-a-cookers/2717-why-fan-oven-elements-fail-a-replacement-notes


Thank you Wavechange .


As I posted malcolm I want to know the model number of the cooker so that I can look for a circuit diagram , as far as Sid,s “competence ” goes he seems to be able to use a digital ohm meter . Why do you think he hasn’t asked for electrical help ? it would cost £xxx so he decided to contact Which convo where I am willing to help him ? Wiring diagrams are sometimes found on cooker casings , I have a list of the cost of AEG cooker spares and I can bet they are much cheaper than an electrician adding on to the price of a spare part. I am trying to set up an exclusive – electrical/electronic help convo not populated with ANY other subject/comment etc so that a member of the public can come to Which convo for help instead of paying out for electricians etc . Why is it okay for regulars to comment at length on any OTHER subject but when LUCAS tries to talk to somebody about electronics/electrical its – dont listen ?? ONE law for one person another for anybody else ?? Thats elitism . I am not having it, whether you or any other regular dont like it I will continue to help those with electrical/electronic problems , you seem to forget I have been complimented by many members of the public for helping them .


I was not criticising your efforts to help, duncan. Please read my original comment carefully. I was suggesting options. Nothing in Sid’s post tells me he has taken his oven apart; he may well have done and may well have full competence to deal with the problem, given some assistance.


Prolonging the life of products by repairing them is something we should promote. I, and others, have been asking Which? to include whether a product is sensibly and economically repairable when a common fault arises in their reviews.

Manufacturers should be required to give us the information necessary to do jobs ourselves and make spare parts available at fair prices.

The internet is a great source of information on repairing products. I don’t know whether we could replicate it here. Perhaps Kenneth Watt would have a view on whether a Which? Convo could be a useful resource. He already publishes useful information.

Which? offer a number of services including a Computing and a Gardening Helpdesk. Perhaps they could run a Product Repair one also?


Gas and electrical appliance repairs are most probably best left to the experts Malcolm.


Many people do have sufficient knowledge and common sense to make repairs, and know their own limitations, with electrical devices. There are some basic principles to observe such as ensuring earth continuity is properly maintained.

The cost of professional help is high and may lead to a perfectly serviceable product needing minor attention being discarded when we feel it may not be “worth it”. Knowing your limitations and when you need professional is important though. We should be able to have information that would help diagnose problems and the necessary information to help fix them. It is economically necessary to preserve resources by avoiding unnecessary wa