Parking shouldn’t make a hospital visit worse

This is a major bug bear of mine, as I’ve spent a not inconsiderable amount of time at hospitals with various family members – two of whom have chronic conditions that mean this involvement has spanned decades. Planning public transport is fine, but sometimes people simply aren’t well enough to make the journey and need help getting to the hospital and the appointment. Visiting A&E unexpectedly in the middle of the night can mean you are still there at 8.30am the next day when rip-off parking prices simply add to the stress levels. My top tips: * Look for a nearby car park that is cheaper – hospital car parks can be the worst options * Time your visit so that you can park on single yellow lines * Parking on a meter on the road can also be cheaper than the hospital.

Two recent experiences of this first hand – one good, one bad.

Good experience – I regularly have to visit a relative who is seriously ill in The John Radcliffe Hospital in Oxford. Car parks are good and the cost – £1 for an hour – seems fair enough to me. What helps is that you don’t have to pay on the way in – only on the way out, so you pay only for the time you have actually been there and can get change from the hospital shop if you need it.

Bad experience – I drove myself up to my local A&E a few weeks ago after injuring my face. I was a bit freaked out by what I had done (so maybe shouldn’t have been driving) but getting to the A&E car park late at night only to be confronted with a pay and display machine was not what I wanted.

The machine was asking me to pay up front but at that point I had no idea how long I would be there (surprise, the queue to see a doctor was approx 3 hours!). Terrible customer service.

We in Glasgow have made 4 hours the maximum stay free. This still means medical staff running out to move cars!

Problem is that city cventre car parking is so expensive, park and rides overflowing by 7.30am, people use these hospital car parks as park and rides as the often lead onto a station or major bus route being hospitals!

I do appreciate that hospitals situated in town centres need to charge for parking – otherwise the facility would be open to abuse by shoppers, etc. However the Maidstone hospital on Hermitage Lane is far from any BR station, main road or major shopping location but they charge for parking which can only be for money-making purposes. I understand that hospitals need to pay their way but the administrators should realise that hospital visits – as either A&E patient or as a visitor – is very stressful and the worry about time on a parking meter cannot be helpful. This kind of stress causes frustration which must at times boil over against the staff. There must be a better way to raise funds.

Hospitals are not taking into account that some patients on an OPD appt needs to find a parking spot, then walk for long distances to and within the hospital. Then when the appt is over you have to retrace your steps and then pay for the privilege!! All the while in considerable pain. Fortunately my village has a help scheme, so I am driven there and taken home again. I have always felt as a retired nurse that a good way to save money is to remove the positions of the hundreds of managers that have crept into the NHS over the years.

I do hope that Which? doesn't back campaigns to make car-parks at hospitals free. Some motorists (and I speak as a motorist) seem to want everything to be tilted in their favour and are unwilling to pay a fair cost for their decision to drive to hospital. If their doctor considers that they need it, they can travel to hospital by patient ambulance; they could go by public transport; they could go by taxi; or they could go in their own private car and pay for their parking.
I agree that systems that require payment as you leave are fairer than those that ask you to estimate how long you'll be at the hospital; and I agree that those with chronic conditions that require frequent attendance should receive special consideration. Otherwise, I don't see why I, a user of public transport, should subsidise car-drivers yet again.

There are three main reasons for visiting a hospital. 1 You need treatment or you are taking someone else for treatment. 2. You are visiting someone who is an in patient. 3. you are on business or working in the hospital. In all three cases the times that you have to attend may not coincide with public transport ond/or the public transport services may inlvove a long walk. Hospital sppointments may not be at the time that was arranged and you have no real idea how long you might have to stay there. Staff in most cases are not highly paid so any additional costs are punative whne other jobs can provide free parking. Modern society is far too proffit orientated and the idea of service seems to have been forgotten by many large organisations. If there was an exit scheme that only allowed exit with a legitimate code or token that was issued by the hospital then parking could be regulated in keeping with the duration of the stay or free to legitimate users. Let's not have any more excuses for making profits ot of suffering.

Steve Whiteley doesn’t realise that it can be impossible to get usable public transport to get to hospital.
I live in Whitchurch, Shropshire, and have had to go to the hospital inTelford on four occasions this year.To try and find a route to get there and back by public transport is a nightmare. Probably not absolutely impossible, but certainly so to arrive in time for appointments. I did try to find a way, but after various phone calls to bus and train companies who didn’t seem to be able to help, I gave up.
The car park becomes totally full and on one occasion in desperation asking at the parking office I was directed to go in the only space left – on the grass verge above a double yellow parking line. It still cost me £2 !!
I think it’s fair to ask a reasonable amount for parking the car, but there should be enough room to do so, and the authorities should make it possible to find a reasonable form of public transport from the areas which are served by the hospital.

Would it not be possible for hospitals to issue a ticket when confirming an appointment by post which would allow the patient to park in the hospital car park. The tickets could have a period of free parking embodied which would be relative to the expected duration of the treatment. Any time beyond that would have to be paid for via. the machine at the carpark.

Hoorah! Let’s get on with it! What a cheat on the public to make them pay to take a vehicle to a hospital that can’t be reasonably accessed any other way! At Addenbrookes in Cambridge there was a sign up saying that car park charges paid for various essential facilities. When I wrote and complained that essential facilities should be provided by a hospital as a matter of course and not provided by people attending for medical services I was told they went to pay for things like pavements! Should we be building hospitals without pavements? Come on! Get real, just admit that the poor old patient and visitor is seen as a cash cow, over a barrell and without an effective voice and so can be fleeced. It is a total disgrace. There should not be one penny of profit made on this and actually I think it should be free to all as a matter of principle.

We have recently returned from Australia. My first appointment at the Hospital, and we have to pay for parking, I wonder who’s brilliant idea this was. I am convinced they would tax the air you breath in this country. To add insult to injury, just five minutes over the hour and you are slogged another two pounds plus. Does anyone get out within an hour of arriving? I think not, so clever cunning device to screw you for more. Next appt, my husband will drop me off, and park somewhere free, and I shall text him when I am finished. Who owns the car-park, wasn’t it tax payers money that built it, and is the money taken, shown somewhere on some-ones books. Does it pay for machines for the Hospital, or some foreign places Mafia men??????

Recently I have had to go to Southmead Hospital, Bristol, with my partner a number of times. The parking charges are complex. There are a number of car parks but the charges vary. Although given the maximum time we might be there, up to 4 hours and up to 2 hours, we were out in less than 2 and one and a half. Grossly overcharged! But the most stressful was having to leave him very frightened and upset before I needed to because I had no more change to buy extra time and no indication had been given beforehand of how long I could wait with him. Also evening visiting is an hour and a half but you can only buy one hour or three hours. We are pensioners who have never experienced treatment in hospital. One of the car parks looks very new so why they put in obsolete equipment can only be that they get more money. Given that most of us use cards rather than cash isn’t it about time the NHS moved into this century. My partner used to be a car park attendent for Bristol City Council, so I do know a bit more than most about “Pay and Display” and “Pay on Foot” systems.