/ Health

Why is good care so difficult to find?

Moving someone into a care home can be a difficult decision. That difficulty is only compounded when faced with the struggle of finding good care that suits that person’s needs. Fred Horley joins us to share his difficulties with finding good care for his wife, Joan.

In October 2015, my wife Joan, aged 83, was placed into a care home by a hospital for respite care. This was following treatment for a fractured right leg. Sadly, Joan’s experience in that care home was far from satisfactory.

Care home failings

My wife had specific requirements of no load bearing on the fractured limb. She had a commode in her room and needed assistance with getting out of bed to use it.

Often she was left waiting for more than 30 minutes after activating an emergency alarm before help eventually came for her. On a number of occasions, one at 1.15am, Joan used her mobile phone to call me at home to ask me to ring the home and ask them to respond to her emergency activation of the alarm.

On another occasion after waiting three-quarters of an hour after activating the emergency call button she tried to get out of bed and fell, banging her head on the stone floor. She lay on the floor, in the dark, for about an hour shouting for help and banging on the floor. It was later discovered that the emergency alarm system was not working.

My wife was often woken at around 8am but wasn’t served a hot drink or breakfast until 9.45am. And in the 15 days she was in the home she was assisted with showering only once.

At no point was Joan’s care plan ever discussed with her and she was never given the opportunity to participate in any form of activities.

We decided to remove her from the home as soon as possible and reported Joan’s experience to the relevant authorities. But we felt helpless and concerned for the other residents at the home.

A caring home

The authorities carried out a risk assessment of our home in turning our downstairs dining room into a bedroom. They provided all the necessary equipment for Joan to be cared for at home by carers and family.

With Joan now comfortable at home I was able to look into who was responsible for overseeing care homes provision and discovered the Care Quality Commission (CQC).

I found that in November 2014 the CQC carried out an inspection of the care home and concluded that it required improvement in three out of the five assessment criteria. The overall grading it was given was ‘Requires Improvement’.

The CQC had carried out further inspections and eventually put the home into ‘special measures’. And at its last inspection, in April 2017, the home still required improvement in two out of the five inspection criteria.

In the nearly two years since Joan was at that home it still ‘requires improvement’ and despite this, it’s still able to take on new residents.

Care needs care now

Many elderly patients don’t have friends or relatives who are able to make enquiries or complaints on their behalf. It shouldn’t be a struggle to find good care.

From my own extensive research and Joan’s experience I’m well placed to determine the best home for my own care should I need it.

For me, it will be one that meets the five CQC care criteria and is rated as good or outstanding. But homes in Plymouth that would meet these criteria are difficult to come by, expensive and have few vacancies.

That’s why I’m standing with Which? as they launch their campaign to confront the problems in the care home system.

Join me. Sign Which?’s petition to put care into the care system today.

This is a guest contribution by Fred Horley. All views expressed here are Fred’s own and not necessarily also shared by Which?

Have you had a similar experience to Fred and Joan? Do you worry about finding good care?

Steve says:
14 October 2017

My wife and I have had direct experience of all aspects of the care system during the final years of our now deceased parents and can confirm that what is available is shamefully inadequate and , in the case of care homes , driven by greed.

Hands on carers do a difficult , challenging and often unpleasant job for which they are poorly paid and badly used by their employers , yet in spite of this , with some inevitable exceptions , they do the best they can .

Multi layered smokescreens of compliance reporting and frantic box ticking may serve the purposes of those who wish to obscure the reality of the situation , but they do nothing for the quality of life of those receiving the care or providing it.

I did a lot of research into care home fees and could only find one home in our area that charged the same fees for both funded and self funding clients, while in all cases the care provided was the same.Speaks volumes.

David Hunter says:
18 October 2017

I worked in the social care field for about ten years and I think that the fundamental problems are basically two-fold.
One is that care homes and services in the community are run as a means of making profits for the people who run them when they should properly be run as services for people who need them. I have seen many cases of failings in the system where people did not get services because there were no staff available due to the fact that the various agencies paid very low wages and encouraged staff to skimp on provision and offer the minimum simply in order to maximize profits. In one case I reviewed the person concerned had memory loss and was unaware that the staff had not visited for some weeks, although the agency assured me that they had done these visits. the true situation only came to light when I spoke to another team who visited at the same time and had noted that the outside contractor staff had not visited.
I think also that the idea of charging people for care at home or residential care is fundamentally flawed. It encourages people to be dishonest in not declaring their true financial situation in order to avoid charges and in any case the charges tend to be higher than many pensioners can afford. Some pensioners are comparatively well off but there are many others on low incomes. It makes much more sense to fund the care services from general taxation even if this means people have to pay a little more during their working life and it saves the additional bureaucracy of having to calculate care charges and exemptions/allowances at local level and collecting these charges which can sometimes be quite difficult.
In summary the whole system of care services and regulating this needs fundamental reform to make it less bureaucratic and genuinely responsive to the needs of the people it serves. This applies to the whole range of services, not just those for older people.

Nigel Bailey says:
14 October 2017

Most people confronted with this petition will simply pass it over with hardly a thought and I have to say that I would have been one of them if it wasn’t for my Mother.
Seven years ago my Father died in hospital at the age of 87, leaving my Mother a widow and living on her own. Initially there was no problem as she has always been very independent and she had no problem coping. But as the years have gone on she has suffered increasingly with the ravages of old age. Her neighbours have been wonderful and have given her much happiness that my brother and I have not been able to do due to both of us being away for long periods at sea in the Merchant Navy.
As Mum has been going through her nineties, she has progressively been suffering the problems of old age and my brother and I have come to the realisation that she now needs proper medial care and here is where the trouble has started. Every time we have made inquiries about care, we have either met a brick wall, or we have had some response that usually ends with all sorts of “assessments” having to be made. One of these of course is a financial assessment to see Mum’s ability to pay for it all. If we had limitless funds, it seems we would have no problem at all, but if the state has to contribute then all sorts of problems start to creep into the equation.
As time has gone on, Mum has had to look after herself in her bungalow and whilst initially she was able to cope quite well, in the past two years, things have become more and more difficult. Luckily, whilst Mum does get a little confused occasionally she has not succumbed to dementia, but many other problems have appeared. Worryingly in the past year, she has been admitted to York Hospital four times by ambulance with breathing difficulties and it is very clear now that she absolutely and desperately needs proper care and my brother and I have tried everything to get the authorities to take notice.
There must be some criteria that “qualifies” old people to be admitted for care and I have no idea what that is, but suffice to say that if my mother cannot get the care that we have been trying to get her, then no one has any chance of qualifying.

So let me list the issues that she presently has to live with entirely on her own …..
She is doubly incontinent.
She has bladder cancer.
She has Psoriasis.
She has a heart problem that she has to take a number of pills for on a daily basis.
Because of the heart problem she gets very out of breath and has problems getting around.
She has totally lost her sense of smell (dangerous if there was a fire)
Her balance is very poor and she has had a number of falls.
She is now getting increasingly depressed.
On February 9th 2018 (four months from time of writing) she will be 100

North York County Council have been trying to get care, but so far nothing has been forthcoming. Mum lives in a small village near Easingwold and I’m told that they don’t have carers that will go this far. She is due to have more assessments done soon, but I have started to get the distinct impression that she may die waiting for things to happen…
The issue will then of course cease to be an issue for the authorities and that will be one less old person for them to worry about. But is this the way to run a country that used to be the world flag bearer for social services? Why do we all think that when we get old the state with help us?
Why do the majority of us work all our lives, pay the required taxes to our governments and in the case of my parents, fight wars to defend out country in its time of need, go on to find that in the end, when it is our time of need, our country turns its back on us?

Rebecca says:
14 October 2017

I care emmensly about this. And the question is there but no one wants to answer it ” Why do the majority of us work all our lives, pay the required taxes to our governments and in the case of my parents, fight wars to defend out country in its time of need, go on to find that in the end, when it is our time of need, our country turns its back on us?

Margaret M. Lloyd says:
14 October 2017

my 68 year old sister with Learning Disabilities went into a supposedly Care Home. I visited her three times a week. What I observed horrified me. The “care” was so bad I contacted Care Quality Commission with a seven page report with specific incidents, dates, times etc. They investigated and upheld most of what I shared with them. What they did not uphold was my concern of insufficient care assistants on the floors. Anyway, my sister is now back home with me and I am back to taking good care of her. CQC actually gave this particular Care Home a GOOD report!!! What my sister, and other residents were subjected to, was most certainly NOT good. I firmly believe there are NO care/nursing home that really care for the vulnerable. They are only into this for the money.

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Margaret, when you read the CQC report, have a look to see if the report was made after an “announced or unannounced” visit. If the commissioners gave the care home a warning that they were going to be assessing them on such and such a date, then I personally don’t consider that the report is of any use at all.

Nick Mowat says:
15 October 2017

As the Manager of an excellent Nursing Home, I have to point out that most business owners are in it for the money, and because of the well publicised poverty of funding by the Government, most owners make little or no profit, with many making a loss and going out of business. It is tragic that so many good homes are tarnished by the publicity around the few poorly performing homes.

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Nick- sincere as you are Isnt that a damming indictment of UK Social Policy which has been condemned by the EU Human Rights and even the UN ?

Linmak says:
14 October 2017

Mother-In-Law and Father-in-Law stayed in a well known brand of care home. Initially the place was quite good but standards slipped. We gradually started to notice a strong smell of ammonia in arrival. MIL started having accidents such as falling out of bed or tripping over and it took a long time for them to get a bed guard for her at our insistence. Residents were sat in a semi circle during the day time with television blaring loudly. They were not allowed in their own rooms during the day as there were not enough staff. It was always a surprise to see what MIL would be wearing when visiting as generally she was never wearing her own clothes as all clothing got mixed up. All in all there was no dignity given to The residents as the home became more and more profit driven. Despite the high fees and increasing cost of the little extras that she deserved less money seemed to be spent on staff as they changed almost monthly. Our MIL was treated as nothing better than a profit centre in a corporate system. We complained to the Council but it took a tragedy for the home to be put under direct council supervision until eventually it was closed down for not attaining minimum Council standards. As her close relatives we feel we failed her hugely. We did complain but were told we were lucky to have a place for her. Incidentally she was moved on closure to a fantastic council run home nearby. The difference was amazing from walking in the atmosphere was lovely. Lots of crafts were available and there was even a tiny bar area where the residents (medication checked) were allowed 1 small nip of their chosen refreshment each evening at 8 the home played old time music and the residents gathered in a small community. MIL only got to enjoy this change in care for her last few months. The massive difference between a well run small care home and a profit driven corporate brand was discernible. We thought we had got the best possible home for her as the company specialised in private health care. We even requested she be placed in one of their residential care homes thinking she would be getting 5 star care. We let her down.

Julie says:
14 October 2017

My Dad was in a care home in warrington my sister visited him and found his bed had been made even though it was ringing wet with urine and his pad was so full it was down his leg.

John Batchelor says:
14 October 2017

Having seen my mother-in law taken into care a while back, I must say that overall her care was very well managed. However, what was not managed very well was the few days after she died. We were appalled to learn that out of the 11 rings that were kept in her purse, 8 had been taken. These rings were to be given to her grand children as an airloom, to remember her by. They had little monetary value, but had many personal memories. Each ring had a story of its own, and a reason it had been given to her. (many from her late husband) They were there a few days prior to her passing, as we had gone through them and spoken about them. She had showed them to us. Monday morning came and she was in her chair, having been brought her breakfast to her. When staff came back she had passed away peacefully around 9am. By 9. 30am all four siblings were at her bedside. The following day they noticed the rings had been stolen.

The nursing home were not very helpful in looking into the theft. After some conversations later from other peoples experiences, it’s a common problem. We were told later that chances are the blame lies with agency staffing / foreigners perhaps working there. (Just an easy excuse I feel). They also stated after that, they had a safe but neglected to tell us it could, or should, have been used. She was an amazing women and as stated earlier, the care overall was very good, apart from this theft.

My advice to folk is to really make sure that precious valuables be taken home not even left in their safe. Also that money is not left in relatives bags. Another way to at least ensure that loved ones are in good care comes down to family members responsibilities. My in-law never once went without 1 or 2 siblings visiting her every day sometimes twice a day in the time she was in care. The nursing home soon realised this from the visitors book. This made them (I feel) at least realise that Eva was being watched over very carefully and again I feel they took a greater awareness of her care because of it.

Kind regards

John Batchelor

West Sussex


So heartbreaking to hear the very sad stories, here. My octogenarian, vulnerable father served in the armed forces for over 40 years. He died following a major stroke in a Leicester hospital in 2012 after a slow decline into dementia and its associated physical issues. We had been waiting for several months for a suitable private care provider to offer him a place based on a fully funded medical care assessment. Despite several hopeful visits from provider representatives, due to his multiple and complex needs, not one felt able to take him in. I have no doubt that the stress of being shunted through the broken ‘system’ (from his own home to a temporary private care home which failed him, to hospital, to a community hospital) and the sense of rejection he must have felt, contributed to his death. This is something we have to live with. Others shouldn’t.

Mrs. Patricia Ames says:
14 October 2017

My mother had to go into a home as she needed 24 hour care. I cannot put my finger on any one particular instance of lack of care but the whole place left a lot to be desired. How I wish I could have nursed her, but I am one of those people who couldn’t be a nurse if paid £1,000,000 a day. It was after my mother died that I felt the most hurt. My brother and I went to the undertaker to arrange the funeral whilst my husband and sister-in-law started to clear my mother’s room. The undertaker asked hat we wanted mum to wear. I phoned my sister-in-law to ask if she could find a nice dress or suit in her wardrobe. I was told all my mother’s clothing had been removed from her room, including brand new shoes and jumpers still in their wrapping. No one had asked if they could take anything and we were not offered them back. The family felt as if they had been robbed themselves. I know that if we had been asked we would cheerfully have given everything to the home. As it was we were so hurt.

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Carers are allowed to treat patients in ways that prison guards are not allowed to treat convicted murderers. Prisoners have laws to protect them – why don’t vulnerable patients, such as the elderly, disabled and children, have any laws protecting them ? Most of them do not have the opportunity to take their custom elsewhere. There should be standards for care homes which are not lower than the standards for prisons. Even having the same standards extended to care homes would be an improvement.

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ZOO , animals watched by various established bodies to ensure animal welfare , vets on hand , food tailored to the animals needs, given without reserve cages cleaned out of excreta , fast reports of animal cruelty . HUMANS in “carenot prisonzs ” – denied food or water, no doctors checking on health , residents left in their own excreta and urine hard nosed B****h,s ignoring
residents and stealing their every possession . No government in its right mind. no society with even 6 % care in its body., no nation with ANY feeling, justice, or reason having Humanitarian beliefs would treat its people like this . I will NOT be voting Tory as all they care about is multinationals and Americans . I am truly heartbroken that the citizens of this country can make excuses for this NOW I can understand dual passport holders .

mandy knowles says:
14 October 2017

I have worked as a Practice nurse for many years. We have an ageing population living years longer due to medical and surgical advancements. Dementia is becoming a huge problem for families and those unfortunate enough to be suffering from it. Unless there is much better care for these people,we as a society will be in a situation that is unthinkable . There are many excellent nursing homes but also many appalling homes that barely meet the needs of animals let alone human beings. In an ideal world, families would all look after each other … but life today isn’t like that. Whatever can be done to improve community care for our elderly population has to be a priority. It could be any of our family or friends that will be in need of care.

bishbut says:
15 October 2017

Many people are alive today because of the pills they take Pills so that let you live longer but nothing to help when you do

Patrick Taylor says:
15 October 2017

This Conversation ought to include mentioning the charity devoted to the subject of the aged:
I have been browsing their excellent site and this is a useful search function:

The Conversation though is fundamentally about Government spending priorities and our society. Good carers need to be paid and the staffing levels need to be adequate and these are genuine costs which any home private, Council, or charitable needs to cover.

The Government could by tax breaks make the current system more “profitable” to induce more private care companies and better pay. However I suspect that we need to make arrangements better for Council’s to run homes as the profit motive is removed and local people will be more aware of any faults that need correcting.

Some years ago Compassion in Care was formed to address the very issues of poor care and creating a good “whistleblower” system. Unfortunately the Care Quality Commission in the past has been rather a weak and ineffective regulator, it may be now. Quango’s seem to be the way for the Govt of the day to avoid taking direct responsibility for problems.

See Compassion in Care’s report on the CQC’s monitoring of a Bupa run home.

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Hello Patrick – you might also like to know that on the Which? Elderly Care website we also have a care home directory that you can search by postcode and town. We get all our information from the UK care regulators (as do carehomeadvisor) for care homes and home care agencies and have additional information from the Alzheimer’s Society with support groups for people living with dementia. You can find the directory at http://www.which.co.uk/elderly-care/care-services-directory.

Susie Bennett says:
15 October 2017

Susie Bennett comments- my father has been in a care home for over seven years. He now pays £1,200 a week. Most of the carers are lovely but they are under staffed. When I visited my father a few weeks ago he waited 40 minutes for help to get on a commode. All the staff were busy with other ‘clients’ and so he had to wait. This is really unacceptable .

Victoria says:
16 October 2017

I am a home carer so I have experience with the care system. This story breaks my heart. I love my job because it gives people the independence they need to enjoy the last few years happily in their own home. I would be devastated if me or one of my relatives had been treated in such an appalling manner.
I can only hope that the care home was understaffed and this wasn’t the norm .

Julie O'Donnell says:
16 October 2017

I have managed residential care homes, community care, worked and trained others in nursing homes. So I know what good care should look like. I am also acutely aware of the need to balance budgets and homes trying to manage on, for example, local authority rates. But I have also recently had to challenge the appalling care my father had – so much so that the CQC adult safeguarding team eventually went in to investigate. Mid morning – I visit unexpectedly. Father has bed tray in front of him with a bowl of cold porridge. He is leaning forward and his face is in it. At the same time a care assistant is walking past his open door and I point out the state Dad is in. ‘Oh yeah, he’s often like that’ is the answer…. And that was just the tip of the iceberg.

W.H.Munn says:
16 October 2017

My mother developed dementia and enquiring at the local care homes they quoted me £1,200.00 a week for them to look after her (£60,000.00 a year). My father( who had died) was with a company person scheme and together with DHSS OAP provided her with what we thought was a good income of about £2.000 a month. The sale of her bungalow provided £280,000, which we also thought was quite good. But I estimated that all of this would go in about 7 years and It was not clear what would then happen. How anybody without those resources could get care is beyond me.

As it happened one of my sisters had looked after her parents in law until they died and had facilities to look after our mother. Even so it cost £3,000 a month to provide the care she needed until she died recently. We did however get a good service from those who came to assist with her care and despite the NHS struggling to cope with financial constraints we had and excellent service from them once she developed a terminal illness.

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It’s an all too common a worry about what will happen ‘when the money runs out’. When a resident’s capital limits approaches the financial assessment threshold of £23,250 (in England), that person or a family member or friend needs to contact the local authority to let them know about the situation. At this point a financial assessment will be made and it should then become the local authority’s responsibility to start contributing towards the cost of care until the capital has reached £14,250 at which point the authority will then be responsible for paying it all.

It could be the case the the resident would have to be moved to another care home if the local authority can’t afford the cost of the room in the current care home. However, this isn’t always the case if an assessment demonstrates that the move would affect someone’s physical, social or mental wellbeing.

To find out more, see this page on the Which? Elderly Care website: http://www.which.co.uk/elderly-care/financing-care/financing-a-care-home/343054-self-funding-a-care-home

John McGrath says:
16 October 2017

I believe quite simply that a society ‘s success is measured by how it looks after its youngest,oldest and most vulnerable members It is shameful that this care home problem is still such a big issue today after so many years and so many scandals

Mich says:
16 October 2017

As a nurse in the NHS for 12 years it was anecdotal evidence that we all know. Care homes are not run with care, but are overstretched, with undertrained staff. It was this evidence that put “real caring staff” off working in this environment. I myself, heard of colleagues crying at the end of the shift – due to witnessing bad practice. It’s been too long… and we need change. It’s time people took a stand and stated that the casual checks do not work. The environment for elderly care needs a total overhaul, with an influx of regulation, protection and empowerment for the vulnerable, just as the young in care need. We are too complacent with the vulnerable in our society. Sadly the anecdotal evidence keeps stacking up… and we keep sticking a little plaster on the pain.

Jimbo says:
16 October 2017

Where care homes are run by the private sector then it is a business. The prime driving force for business is to make a profit. If they do not make a profit then the business fails and goes bust. Whether this is the best way is open to discussion, but profit must come before everything including care. QED

16 October 2017

I spent 29 years working in the care sector for a local council. Most of our day centres homes and home care services were shut down due t o lack of funding from the tories. I then went to work in the private sector and really had my eyes opened.All fur coat and no knickers! Lack of care, lack of staff, inedible, cheap to supply meals etc. When I reported a senior member of staff for abusing a resident and being physically violent towards her, to cqc, I was told it was my word against hers, the member of staff left, the manager re employed her 2 days later as “well, its easier to let her do the shifts than for me to cover them” heartbreaking.

Hippytitimus says:
16 October 2017

Having a mother in law living with you who has advanced Alzheimer’s and is double incontinent is hard to cope with, and from time to time respite is needed, unfortunately this is where the problems really start. Firstly, you have the problem of funding and as she has no money and her needs are only partially funded by a council budget means that in a good year you might just get 4 weeks respite allowed. The next problem is finding a care home that will take someone with her needs, these are very few and far between. Once you find somewhere you think is suitable, you mark all the clothes with her name leave instructions that any dirty clothing will be collected daily and for them not to be washed in house. Simple enough, no, on calling to collect washing you find it has been mixed in with other patients clothing and it will be found when it returns, This also doesnt happen and on your next visit you find she has clothes on that were not hers and that they dont fit, plus her own clothes purchased new are still missing. Well this goes on all week and by the time it comes to collect her the bill for lost clothing has risen to £120.00 approx, and you end up taking another set of clothing in for her to travel home in. You then go to find her in the day room where she has been put you look round and spot her sitting in a nighty soaking wet no shoes and a puddle on the floor, the Incontinence pads that we had provided had been used up by other patients so they didnt bother to use them on her. I could go on as this was not an isolated incident and similar things happened in at least 4 other homes, one in particular even went as far as locking her walking stick and glasses in a cupboard to stop her wandering around, in another she was full of bruises, another she was moved to an entirely different home because they couldnt cope. Respite in a dont care home is now a thing of the past as we make arrangements for family to take over to give us a break. The inspectors who are supposed to visit these homes in order to keep standards up are a total waste of space because there are very few of them so they can only get to visit a care home maybe once every two years or so, this is not good enough. It seems we are now relying on privately run homes because cuts have closed all the council run ones that were up to a good care standard. What a pity they dont use joe public to inspect these homes as im sure they would turn up unannounced and would be far more thorough and honest about what they find.

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I have no direct experience with the system, but my Mother worked in one and was at times the only trained RMN in the building. She fought hard for the rights and dignity of her patients and went into her career when all of us five kids had left home to help people who were suffering because that’s who she is, she’d do anything for anyone especially if they were vulnerable.

Despite going through two Heart surgeries she trained and worked 25 years in a private sector (She lost her NHS post and pension because she was off work for 18 months with her breathing difficulties and surgery). She retired disillusioned and exhausted from not the residents who she loved or the actual job, but the constant fighting against individuals who preferred what was best for THEM not the residents, from cliques among staff, and no support from the people making the profit when she tried to change the culture. She could only make the difference the 8 hours she was there . the other 16 saw instance of abuse, neglect, disrespect reported to my Mother by good nurses who didn’t have the confidence to confront it or actually repeat on the record, therefore having to sort everything on her own and coming up against brick walls form above and below. Not all the staff by any means, but certainly all the ‘Managers’. Plus 90% of staff are untrained. I’ve heard of much worse cases than this but this was enough for us to fix it so that she gets to stay in her own house, with one of us always there, come what may. No way she’s going into one of those places.

I think there’s and awful lot to fix and i don’t know how you start. I fear for people who have no-one who can help them. I wish you all the luck in the world


Do what I did, report them to CQC n see how fast they all work n enjoy it.

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Close family relative in hospital for constipation that had turned into impaction and an infection. Lots of intervention with enemas and laxatives but, as soon as things started to move, change to remedying “diarrhoea” – actually the laxatives etc., working,. Cycle continues ad nauseam.
Other “highlights” :
Because of the “diarrhoea” – actually the laxatives etc., working, she was promptly put into a side room on her own, expected to lay in soiled bedding for extended periods, etc., etc.
Eventually returned home, only to fall after a couple of weeks and breaking femur. Back into hospital and, over the weeks and months that ensued:
Put into traction, only to have the traction weight dumped on the bed and left there. Not once but time after time.
Eventually had her existing replacement knee joint removed and replaced with a longer one, after several delays – not the least of which was a cancelled operation because of her “diarrhoea” – actually the laxatives etc., working.
Eventually had her op but copped for an infection under the implant.
Unable to move from bed, consultant for constipation problems expected her to go to his outpatient clinic and wouldn’t make any allowance for the fact that she was, essentially, bedridden and in the same hospital.
Cathertered for staff convenience. Now, a year down the line is relying on catheter.
Left with back of ankle pressing against bed metalwork for extended period – to the extent her achilles tendon was fully exposed.
Left for expended period in extreme discomfort, as her nurse call button had been dumped out of reach.
Given physiotherapy, which consisted of being dumped in a chair and left for many hours. When the physio was queried, he said this was to “get her moving”.
Hospital denied she had an infection when she had been admitted, in direct conflict with her notes.
Legal action is being considered ,so no hint as to identity or relationship has been included.

Pauline Evans says:
18 October 2017

My mother had to go into a home at the age of 96 and I am left with an everlasting memory of how miserable her last few years were. I spent endless hours complaining and trying to to make her life more berable but nothing ever changed,the frustration that nothing would change was overwhelming and I was relieved when mum finally died as that is what she wanted.
I could cry for the poor souls who are suffering still and sadly I cant see it getting any better

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This generation were you may say the back bone of the NHS having paid into it all of their working lifes. So in my opinion should be treated as such There is to much money paid out to immigrants , Benefit cheats ,
& Prisoners they are better looked after than others in society Make them work for their keep after all it was their own doing that put them where they are if they refuse stop all privilages and feed them bread & water and never mind these reformers let them look after the prisons and pay for their shouting. Think about this the welfare state was a good thing but has been used and abused over its life

Bonnie says:
18 October 2017

I think it is disgusting that people who have paid into the system all of their lives and have suffered through a lot harder times than the young generation of today are treated with such indignity at a time when they are most vulnerable and need the most help. Just because they are a generation that do not complain doesn’t mean they should be ignored.

Charlie Harrison says:
18 October 2017

It is amazing how often the same comments come up, well it should be amazing but sadly all to true , it has become the norm! We have first hand knowledge as my Dad died in a nursing home whilst there for respite for Mum & I, this should never have happened. The home has now shut and is up for sale.
The food industry has to display its star rating in the window, maybe this would help, if you saw a one star rating as you walked in you would walk out. There should never be the need to have a level below 3 or even 4 star, the staff should blow the whistle.
To this end I nursed my Mum and changed my career path and then had to move in with her. I am lucky through this I met my wife, she helped when thing got tough, which is how we met!
We give human rights to everyone – what about the ones who fought for our freedom? Have they no right to expect to be looked after when their time of need is at its most.

One other issue that needs attention is the option for couples to stay together not just in the same home but in the same room, we have neighbours who now find themselves in this situation and have opted to have a live in carer for them both, but this takes money and the right house for this option to work.
There must be the solution out there – oh yes, the carers have to care!