Registration and signing in
How do I register on Which? Conversation?
It’s quick and easy to register.
1. Just click this Sign in/Register link and click the âRegisterâ tab. Fill out the boxes and click the âRegisterâ button. Youâll be sent a confirmation email with a link to activate your account – click on the link in your email and youâre all done.
2. When you add a comment to any conversation youâll be asked if youâd like to register. Since youâve given us a name an email address when adding your comment all you have to do is give us a password. As above, click on the link in the confirmation email to activate your account.
How do I register with my social media account?
Registering with your social media account couldnât be easier. Just click this Sign in/Register link, then click on the logo of your desired social network.
If this is your first time doing this youâll be taken to your chosen social network where youâll be asked for your permission to let us sign you in with your account. We will only collect your name, email address and profile photo in order to use this for your Which? Conversation account. Click the button to give your permission and youâre in. From then on you can just click on the same social network logo to sign in with the same account.
Do I have to register to use the site?
No â anyone can post comments without registering. However, there are loads of benefits to registering. Youâll get access to your own profile page, where you can see a list of all your comments, be notified if you have any replies to your comments, add friends and much more.
How do I sign in if I have already registered?
To sign in simply click this sign in link, enter your username and password and click âSign inâ. If youâre not logged in when youâve added a comment, weâll recognise you and just ask for your password after youâve submitted your comment.
Iâve registered but Iâve forgotten my password
If youâve forgotten your password, click this sign in linkâ
Click the âForgotten your password?â link, then enter your username or email address to be sent a link to create a new password.
How do I change my password?
You can change your password by signing in with your current password and visiting the âSettingsâ section of your profile page (hover over your name in the top right corner of the site and select âSettingsâ). Enter your new password in the box next to âChange passwordâ then press the âSave settingsâ button.
Can I sign in with my main Which.co.uk account?
No you canât. To sign into Which? Conversation youâll either need to set up a Which? Conversation account (read âHow do I register on Which? Conversation?â) or sign in with your social media account (read âHow do I register with my Twitter, Facebook or Google+ account?â).
Weâre looking into allowing Which? members to sign in with their existing details and hope to release this update in the future.
Your profile photo
How do I upload or change my profile photo?
Uploading a profile photo is optional, but picking one will set you apart and create a personality for yourself on Which? Convo. You can do this by hovering over your username in the top right corner of the website and selecting âProfileâ. Then click âChange profile photoâ – once there click âselect your fileâ and pick your desired image file. Please make sure the file is no more than 1,000KB and that it is one of the following file types: gif, jpg, bmp or png. You can resize and move the box to crop your photo, with a preview of your circular avatar to the right of your image. When youâre happy click âcrop imageâ. All done!
How do I delete my profile photo?
If youâd like delete your current profile photo but not upload a new one, visit the Profile section of your profile page (select it by hovering over your name at the top of the website after logging in). Click âChange profile photoâ, then âDeleteâ and then the âDelete my profile photoâ button.
Finding conversations I’m interested in
Whatâs the best way to find a conversation Iâm interested in?
There are several ways to something youâre interested in:
1. Weâve designed Which? Convo around a number of key topics – Technology, Home & Energy, Motoring, Food & Drink, Parenting, Money, Shopping, Travel & Leisure and Health. Have a look in these to find the content youâre after.
2. Youâll find a search box on our homepage as well as on topic pages – you can use this to search for the subject youâre looking for, and hone it down by filtering by individual topics.
3. We add tags to all our conversations – tags represent the issues our discussions relate to. Click on these to find other articles on similar themes.
4. If you’re looking for older content our topic archives splits our content into months – you can find it at the bottom of each topic page.
5. At the bottom of every conversation we provide four suggested similar conversations.
Adding comments
How do I post a comment?
Once youâve found a Conversation youâre interested in, make your way down to the comments section (you can click on the comment bubble for a short cut). Then click on the âAdd a commentâ button – type your comment in the box, put in your chosen display name and your email address then press âPost commentâ. Your comment has now gone through.
If youâve already registered, weâll ask for your password to sign in so we can assign that comment to your account.
If you havenât registered yet, weâll ask for a password to set up your account.
How do I reply to a comment?
To reply to another userâs comment, just click on the âreplyâ button on the in the bottom right corner of their comment. Youâll see a comment box appear beneath their comment, the comment box jump up to be underneath their comment. Post your comment as normal.
Are there any rules for commenting on Which? Conversation?
We wouldnât want to call them rules, but we do have some community guidelines. These allow us to have a positive community atmosphere where everyone is welcome. There are also certain terms and conditions that you must agree to before you comment on the site.
Why hasnât my comment been published?
Your comment should go up straight away. However, this doesnât always happen.
If your comment includes a link to a website or an email address, we will automatically hold it back from publication until one of our moderators has manually checked it. This is to ensure that all links are relevant and appropriate for other readers to click on. This moderation may take longer on weekends.
Which? Conversation also has an automatic spam filter that checks every comment before it goes live. We get hundreds of spam comments every day, and we hope youâll never see them! If you think our spam filter has wrongly blocked your comment, please contact us and weâll look into it.
My comment was originally published, but now itâs disappeared â why?
Although we prefer to leave all comments published, if your comment breaks one or more of our community guidelines or T&Cs our moderators may choose to remove your comment from the website. If this is the case, we will always try and make it clear when and why it has been removed. If you donât think that your comment broke our rules and youâd like to see it published, please contact us and weâll look into it.
My comment has been edited by the mods â why?
You must stick to our community guidelines and T&Cs on Which? Convo. If you break any of these rules our moderators may decide to edit part(s) of your comment so that we can retain the rest of it. If youâre unsure, please contact us and weâll be happy to explain why weâve edited your comment.
How can I see who the moderators are?
If someone replies to you with a red outline around their profile photo and a red line down the right-hand side of their comment, they’re a Which? employee. Abby Semple Skipper, George Martin, and Jon Stricklin-Coutinho are the community managers you’ll see on Which? Conversation.
How does Which? Conversation block spam?
Which? Conversation has an automatic spam filter that checks every comment before it goes live. We get hundreds of spam comments every day, and we hope youâll never see them! If youâre a legitimate commenter, there shouldnât be any problem. But if you think our spam filter has wrongly blocked your comment, please contact us and weâll get onto it.
Can I see all the comments Iâve made?
Yes! If youâre registered on Which? Conversation, sign in with your details then head on over to your profile page. Youâll see a list of all your comments under your Activity tab, as well as any ideas youâve shared.
Can I see replies to my comments?
Yes, you can. If thereâs been a reply to one of your comments, youâll be notified of it when you sign in. Look out for a number next to your name in the top right-hand corner of the site. You can click on ârepliesâ to go and see what replies youâve had. Or visit your profile page and click the âRepliesâ tab. Click on the replies to see them in full on their related Conversations.
People can also mention you in comments by using @yourusername in their comment. You can see these under the âmentionsâ filter.
How can I alert another community member to my comment?
Another commenter will be alerted to any reply you make to their comment. If youâre not replying to one of their comment, you can alert them by mentioning them in your comment. You can do this by using an @ followed by their username eg. @patrick.
Can I vote on someone elseâs comment without replying?
Yes, youâll spot some thumbs on the bottom left corner of each comment. Click the up thumb if you agree with them, or the down thumb if you disagree. Weâll add these up to create one score.
How can I share or link to a comment?
You can share a comment on social media or by email – just click the âShareâ button on the bottom right of a comment. Then click on Facebook, Twitter, Google+ or the email button.
You can also get a link to an individual comment by clicking on the time-stamp on the top right corner of the comment. This will send people directly to that comment
How do I vote in the poll?
Choose the answer you agree with most then click ‘vote’. If youâve already voted in the poll or if weâve closed the poll you won’t get the option to vote â instead the results will be displayed.
Can I use bold, italics and other formatting in my comments?Â
Yes you can. Just type the following commands around your text:
- <b>Bold</b> for Bold,
- <i>Italics</i> for Italics,
- <u>Underline</u> for Underline
- <strike>Strikethrough</strike> for
Strikethrough - <blockquote> Blockquote </blockquote> for a block quote
Why did some of the words in my comment appear with asterisks replacing the letters?
We use an automatic content filter on Which? Conversation to remove words and phrases which do not meet the Community Guidelines. The list of words which get filtered is reviewed frequently based on spam messages and other vulgar or obscene comments we receive.
Unfortunately, this may catch out some words that can be used in other contexts. This happens infrequently, so please do accept our apologies if you are caught out by it.
If you’d like to change what you say and have signed up for a Which? Conversation account, you have a short time after posting to edit your comment.
Subscribing to emails
Can I be emailed when new comments are made on a conversation?
Yes, to be emailed when new comments are added to a conversation youâve commented on, click ‘Follow this conversation by emailâ beneath your comment and then select âEmail me when new comments are added to this conversation’, then post your comment. Youâll be sent an email asking you to confirm that youâd like to subscribe to that conversation – select âConfirm your subscriptionâ to do this.
Can I be emailed when someone replies to my comments?
Yes, you can be emailed when new replies have made to the comments youâve made on a particular conversation youâve commented on. Click âFollow this conversation by emailâ beneath your comment then select âEmail me when someone replies to my comments on this conversationâ before posting your comment. Youâll then get an email whenever someone replies to any of your comments on that conversation. You can also only be emailed when new replies are made on an individual comment youâve made, in this case select âEmail me when someone replies to only this commentâ instead. As above, youâll be emailed with a link to confirm your subscription. Do this and weâll start sending you the emails with new replies.
I have signed up for some comment emails but now I want to unsubscribe â is this possible?
Yes, there are three ways to unsubscribe from comment emails:
1. Thereâs an âUnsubscribeâ link at the bottom of every email youâre sent.
2. Thereâs an âUnsubscribeâ link beneath the comment box of a conversation youâre subscribed to – click âFollow this conversation by emailâ and change your selection to âPlease donât email meâ.
3. You can manage all of your comment subscriptions by visiting the âSettingsâ page in your profile (look under âSubscriptionsâ). Untick the conversations youâd like to unsubscribe from and click âsave changesâ.
Can I change the email address that my comment alerts go to?
Yes, you can. Go to the âSettingsâ page of your profile and enter your new email address in âAccount emailâ, then click âSave changesâ. This will also change the email address for your account.
How do I reply to the comment Iâve been emailed?
In the email youâve been sent, click on the link included. This will take you directly to the right comment which you can then reply to on the site. Please do not reply to the email alert within your email account as your comment will be lost and no-one will be able to see it!
How do I know if an email from Which? is genuine?
Emails from Which? Conversation will always be sent from conversation.comments@which.co.uk.
Depending on what type it is, emails from Which? will be sent by one of the following:
info@mail.which.co.uk
info@act.which.co.uk
info@mail.which.co.uk
no-reply@which.co.uk
noreply@which.co.uk
It may also have been mailed by one of the following services (indicated in the “mailed-by” field), again depending on the type of email:
bounce.mail.which.co.uk
bounce.bluestatedigital.com
autoresponse.e-activist.com
âWhich?â will always feature prominently in the name of the sender, for example âWhich?â, âWhich? Money Compareâ, or âWhich? Campaignsâ.
If youâve received an email claiming to be from Which?, but strikes you as suspicious for any reason, please contact us.
I signed up for a weekly/monthly update from Which? Conversation, but haven’t received anything. Why?
We’ve paused sending out any email updates from Which? Conversation while we migrate to a new email system within the platform. Service level emails, including comments you’ve subscribed to, will continue to be sent.
Sharing and social networks
Is Which? Conversation on Twitter or Facebook?
Yes, you can follow Which? on Twitter @WhichUK. Youâll see us tweeting about the conversations weâre having, as well as other issues from Which?. Weâre also on Facebook and Instagram, so make sure to follow us there too!
How do I share a conversation or comment on social media?
Youâll see social media icons at the top and bottom of every conversation – click on these to share on Facebook, Twitter, Google+ or Reddit. Weâve written a bit of tweet text for you, but feel free to write your own! You can also share your comments, or anyone else’s comment for that matter, by clicking on the âShareâ button and then your chosen social network.