Our super-complaint on dodgy supermarket pricing practices

This should apply to the Wembley car park operator, change prices at last minute, without notice but still advertising cheaper rates online, you don’t know you are being ripped off until you pay on exit, they change the tariffs that fast the gate men get mixed up to what small tariff table to show you when you complain, even when. I emailed the company they emailed me yet a different one again, but still refused a refund or partial after I proved I met one of the refund conditions

Tesco have changed the delicatessen olive pots by about 20% and when challenged stated it was to do with the lids but the volume has changed dramatically. I had been monitoring weight of olives in the old pots and now the new ones and the difference is almost 20%

It’s not just the pocket that suffers. It’s also your health. Here is a very common occurrence. You buy a small salad, a drink and some crisps say, as part of a “meal deal”. Before you buy you check the “traffic lights” for fat, salt and sugar content and it’s green lights all the way. “Hurrah! It’s healthy”, you think. You assume that this constitutes ONE meal. Not two, or three, or ten for that matter. (Can you see where I’m going with this?) You eat it all for your lunch. While you’re munching, you peruse the packaging more closely and realise that the “traffic lights” apply to HALF a salad. So it turns out that you have eaten twice the fat, salt and sugar you thought you were. The whole idea behind the “traffic light” system is that you can quickly see what you’re eating at a glance, not so that you can see what you could be eating if you starve yourself and eat half of a tiny salad, or even space it out over a week. And let me just say for the sake of comparison that I am not overweight or a big eater (5’3″ and 8 stone) so I don’t think my perspective is skewed in any way. They might just as well tell you what a 10th of a doughnut contains – that would make it sound really healthy!

I shopped at Tesco this morning. They were offering Bahlsen Schoko Leibnitz biscuitsat £1–fair enough, they’ve been £1 at the Co-op for momnths (Mind, you can buy what I think are exacrtly the same biscuits under a different name at Aldi for 75p.) My complaint is that Tesco were advertising the price of £1 as “49 p off £1 49p”. They’ve also been offerimg Isla Negra wines at a ‘half price’ which is only 50 p less than all the local shops are selling at–that’s been going on for months now and is probably over. The so-called £1 49p quote for SchokoLeibnitz is definitely new though.

I have just opened a new 340gm tub of Marvel dried milk and found that the tub is just over half full, the contents of the new full tub would fit in the empty 198gm tub that I was about to put in the recycling bin. What a scam, shame on Premier Foods for making it look like I was getting more for my money. I am sure that the contents will weigh 340gm but the hugely oversized container wastes material and implies that purchasers are getting more contents than they really are. The contents can’t settle and reduce in volume by around 40%.

Here is a link to recently published guidance to businesses:
https://www.businesscompanion.info/sites/default/files/Guidance-for-Traders-on-Pricing-Practices-2016.pdf

Every little helps but I don’t think we will see the end of the games played by supermarkets. I feel that urgent action is needed to end various practices that make it difficult or impossible to discover the unit price of goods.

It is interesting to note what a consumer is regarded as for the regulations:
” Average consumer
The material characteristics of an average consumer should be considered ‘including his being reasonably well informed, reasonably observant and circumspect.’
European case law suggests that social, cultural and linguistic factors should also be taken into
account”

Regarding certain deals the following seems fair and reasonable and we should judge offers against this sort of criterion.
“Volume offers are price promotions that aim to demonstrate good value by reference to the volume, weight or amount of the product purchased, or the purchase of a combination of different products.
You should not use this type of price promotion unless the consumer is genuinely getting better value because of the offer. Care must be taken to ensure that any volume offer is not made to be unfair because better value was being offered before the volume promotion or for the same product elsewhere in your business.
The risk of these price promotions being unfair is increased if they are not easy to understand. You must ensure that the price promotion provides all of the material information that the consumer needs to understand it and that this information is provided in a clear, intelligible, unambiguous and timely manner. You should not take advantage of the fact that many consumers will not calculate for themselves whether your price promotion actually offers better value – for example, the price of a combination offer should be cheaper than the total cost of buying the same items separately.”