Inspired by a community member, I’m wondering whether not being able to pick your own fruit and veg might put you off online grocery shopping.
Recently, we were asked about your rights to reject poor quality fruit and veg from an online grocery delivery.
It’s an interesting one, and the answer is that they actually count as a faulty product. Under the Consumer Rights Act, you have 30 days to return a faulty product for a full refund, after that time you will need to give the retailer that sold it to you an opportunity to repair or replace it.
But the 30-day period is shorter for perishable goods, such as food, and will be determined by how long it’s reasonable to have expected it to last. For example, milk would be expected to last until its use-by date, as long as it’s stored correctly.
If you were unfortunate enough to have eaten the dodgy or rotten food and it caused you significant harm, you cold also claim for damages courtesy of the Consumer Protection Act.
The question also got us thinking: does not picking your own fruit and veg put you off online grocery shopping?
I don’t mind it with items that come in standard sizes, such as apples and cabbages. What does drive me to distraction is carrots.
A while ago I ordered three carrots. When they arrived they were the smallest, saddest looking things which barely did us for one meal.
The next week I ordered six… which turned out to be significantly bigger! We dined on them for a week.
And then there was the time I was sent half a carrot. Who picks half a carrot for someone’s shopping?
Worth the weight?
The answer to this dilemma is to order by weight. Although, trying to get everything ordered can be a task in itself, especially if you’re in a rush, so checking to see what weight you actually need isn’t always practical.
That’s how a friend of mine ended up with 30 bananas in one of her deliveries.
More than half of my team here at Which? say not being able to pick your own fruit and veg puts them off ordering online. Is that how you feel? Or are we a team of people particularly choosey with our fruit and veg?
What was the worst shopping mix up you’ve had? Can anyone beat my friend’s 30 bananas?