/ Food & Drink, Shopping

Misleading unit prices on Tesco’s website

Looking at the unit price of two different-sized items is helpful to work out which is cheapest, but it’s not so useful if those prices are wrong. That’s what has happened for a number of products on Tesco’s website.

We checked the price per kilo, per 100g or per 100ml on 127 products on the Tesco website – looking at types of foods where errors have been spotted in the past. We found a quarter were wrong. In some of those cases, trying to buy the ‘cheaper’ product according to the unit prices displayed would have led to you actually buying a more expensive item.

In some cases, products were listed as cheaper than they actually were. A 150g punnet of Tesco Finest Raspberries costing £3 was priced at £15/kg, but the actual cost was £20/kg. A 125g punnet of Tesco Organic Raspberries for £2.50 was displayed as costing £16.67/kg, instead of the correct price of £20/kg.

Strawberries were a baffling case – of two 400g punnets, the cheaper one was listed as having a higher unit price. 400g of Tesco British Strawberries costs £2, so is clearly pricier than 400g of Tesco Everyday Value Strawberries costing £1.75, but the former was listed at £5.72/kg and the latter at £5.84/kg. The correct unit prices were £5/kg and £4.38/kg, respectively.

We also found incorrect unit prices on cereals, mayonnaise and tinned fish.

Tesco must fix errors

We asked Tesco why there were so many errors, and how it calculated the unit prices on its website. It said:

‘We’re urgently addressing these technical issues and would like to reassure customers that no one would have been charged more than the item price for any product they’ve bought on tesco.com.’

Though supermarkets have committed to making unit pricing clearer, there’s no excuse for unit prices being completely wrong. We’ll be checking back to make sure that Tesco corrects these errors – and will take further action on this issue if they don’t.

Have you noticed incorrect unit prices on Tesco’s, or any other shop’s, website?

Comments
Profile photo of diggle
Member

I advised Asda that some of their online grocery shopping unit prices were wrong. They replied apologising for the “spelling mistake”. A month later there will still incorrect unit prices on their website.

Profile photo of diggle
Member

I advised Asda that some of their online grocery shopping unit prices were wrong. They replied apologising for the “spelling mistake”. A month later there were still incorrect unit prices on their website.

Profile photo of william
Member

I’ve been on at Tesco for years about how poor their unit prices and pricing mistakes on special offers are.

It’s good to see they haven’t changed, NOT.

I haven’t checked jaffa cakes lately but when I last did 2 sizes were price per cake and one size per 100g. The odd thing being that Mcvites claim they’ve not sold by weight so where do Tesco get a weight from ? The ether?

They stock answer is “we have over 45,000 products the odd mistake here and there is to be expected” or the other one is “all prices are set by head office there’s nothing we can do”.

Both replies just highlight that lack of customer focus the store has. And that staff are too busy moving items around the store to pay attention to what matters.

And to think that for every price that’s displayed someone must have put the price on the shelf, are you telling me that they aren’t able to see these things. And with say over 1000 stores that’s over 1000 people who aren’t able to see the mistakes.

Good luck getting them to change.

Profile photo of John Ward
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Quite agree William. Some of the miscalculations are very easy to spot so you would think the staff would notice the error [well, at least some of the time]. The trouble with Tesco is their market dominance; so many people now have no effective choice of supermarket. I would suggest that with dominance comes responsibility and they deserve all the flack they get for their lack of care and attention to this detail.

Profile photo of william
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The example you quote :”A 150g punnet of Tesco Finest Raspberries costing £3 was priced at £15/kg, but the actual cost was £20/kg”

I bet the problem is that the last time they were on sale the pummet size was 200g and someone forget to adjust the calculation to take into account the new smaller size?

I wonder how many other unit pricing mistakes will be because Tesco have reduced product sizes. Although that’s still no excuse.

Profile photo of Garth
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Perhaps Tesco’s pricing irregularities are a distraction from something more sinister — they have sneaked a smaller diameter cardboard tube into their Luxury Soft own-brand toilet rolls! I made the mistake of buying a multi-pack of 9 only to find they would not fit my holder. I wonder if they tested them on their own-brand holder which they sell on Tesco Direct.

Sainsburys reduced their tube width two years ago but kindly marked the packaging to warn users.

If anyone from Andrex or Cushelle is reading this, please don’t ever change!

Profile photo of John Ward
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Usually, just considering diameter, the bigger the tube the fewer the sheets. However, for the ‘luxury’ or quilted tissues, a smaller diameter tube is required to carry a worthwhile number of individual sheets without making the whole roll too bulky to fit the holder or to fit between the holding bar and the wall. Toilet tissue width is a different issue and budget loo rolls – especially those sold in pound shops and other secondary retailers – often economise by having a narrower roll [as well as a bigger tube in most cases] so the cost-saving is deceptive. Personally, I regard Andrex as the brand standard and I judge all rivals against it in terms of sheet size, thickness and strength, tube and roll diameter, number of sheets per roll, absorbency performance, sheet perforation performance, and price. After a lifetime’s exhausting research and numerous unsatisfactory outcomes, I have yet to find a better product.

Profile photo of Garth
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John, I have to take (t)issue with you regarding the reasons for smaller tube sizes. Tesco states in its website description that it reduces the cost of transporting the product and proffers no advantages for the user. Indeed. the thickness of the Tesco roll has shrunk in proportion to the new tube size so its ‘Luxury’ does not infer any extra cushioning or bulk.

However, I fully agree with you that Andrex sets the standard for quality and quantity, the Classic White proving to be much softer, more opaque and no thinner than Tesco’s Luxury Soft when comparing sheets laid side by side. It also meets all the requirements for width-to-wall space and fitting any holder as do other standard tube rolls, cushioned or otherwise.

To convince myself, I have just compared a roll of Andrex Classic White to the Tesco Luxury Soft and found that the latter has only 220 sheets (27.28m roll length) compared with Andrex’s 241 sheets (29.88m length). Admittedly, the Andrex is 6mm narrower but the total area of paper is still larger than that of its rival.

As ever, it’s down to price and practicality: if one prefers a cheaper, own-brand, toilet tissue then they should stick with it — and probably will.

Profile photo of stephencohen
Member

Take a look at Aldi’s Saxon brand. Triple layers, Aloe Vera, £3.49 for 9 rolls, although it is 180 sheets per roll. It works out at 0.215p per sheet.

It feels better than any other toilet paper and is about the same price as most of the rest.

Profile photo of Garth
Member

You have obviously have a degree in Business Studies, Stephen. Taking the same course, I took a look at the MySupermarket price comparison site and found that Waitrose have a special 2 for £7 offer on Andrex Classic White 9 roll packs. This equates to £3.50 /9 rolls/241 sheets = 0.16p per sheet.
Do you know if Aldi have followed Tesco and Sainsburys by reducing the tube diameter on their own-brand products? For me and many others, any savings made by buying cheaper paper would have to go towards buying a new holder, as I moaned about in my previous post.

Member
David Thorpe says:
30 June 2014

Andrex toilet rolls were made narrower some time ago. At one time the roll would just fit into a wooden holder. Now it is comparatively easy to get a finger in beside the roll to push the spring fitting into the holder. I’d say they are around a centimetre narrower.

Profile photo of John Ward
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Hello Garth . . . I’m glad you’ve got to the bottom of this. I am not surprised that Tesco has economised on tube size solely for commercial reasons and not for customer satisfaction. I did preface my previous comment with “usually” because I was half-expecting this to be the case. As a trial for our downstairs cloakroom we bought a big pack of Tesco’s Luxury Soft rolls thinking that would be good enough for our guests and visitors at a lower cost. Although we did not invite feedback or receive any adverse reaction we have decided to withdraw this product because it makes us look like cheapskates and we have restored the full Andrex service. Thankfully this experiment was just a flash in the pan and I have been using the remainder of the rolls as wiping tissue in d-i-y jobs and for miscellaneous purposes. It is inferior despite its sophisticated name: it is coarser, is less absorbent, and doesn’t perforate cleanly.

It’s been a pleasure discussing this most important subject with you. I seem to remember Which? did do a toilet roll test but it was probably well over twenty years ago.

Profile photo of Matt Clear
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You’re almost correct John – we did indeed test toilet roll, but it was more recently than that, in 2006!

http://www.staticwhich.co.uk/documents/pdf/p66-67-toilet-rolls-74484.pdf

Profile photo of Garth
Member

You don’t need to bother doing new tests, Matt — just copy and paste the above comments!

Member
Begee3 says:
5 July 2014

After discovering that the number of sheets on kitchen rolls is now less than it used to be – from 100 per roll down to 70 I now see that some shops are offering them with 50 sheets only. A sneaky way of raising prices ! I haven’t checked loo rolls but what’s the betting that they too are smaller in number of sheets?

Profile photo of william
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I was wondering if someone from Which could get tesco to confirm whether these “technical” issues are as in the case of the raspberries ( I can still find 200g on the tesco website but not 150g) due to them shrinking the products and not adjusting the calculations for unit price to match the new smaller size.

Cos to me there’s nothing I can see that’s technical that could go wrong. It’s more likely human error and I know Tesco treats its staff like mindless automatons but technical error?

Profile photo of Matt Clear
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Hi William – Tesco said that the pack sizes changing is indeed one of the factors in the unit prices being incorrect. When the size changes, the unit price does not always automatically update as it should.

Profile photo of william
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I have an easy fix for them that requires no work on their part, stop shirking products! Or is that too simple?

Member
Martin Foster says:
25 June 2014

I recently bought some Tesco “Pork Steaks with Cider Gravy”. The unit price for the Cider is astronomical since, according to the list of ingredients, there isn’t any cider!
I have reported it to Trading Standards and got my money back from Tesco’s. Tesco do seem to be becoming very incompetent.

Profile photo of william
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The law you’re getting into here, is in my experience an ass.

I took similar offence with an Apple and Blueberry porridge due to the very small quantities of both and felt that the name was misleading and that it should be porridge with apple and blueberry.

Here is part of the reply I got from TS …

Under food labelling law, historically, flavour identifiers in the name of a food (or other description) refer to “characterising flavours, so yes you could use “apple and blueberry” in the manner you describe, in particular if the fruit content is from an extract. This is particularly the case in soft drinks. (but the flavours would still need to be the main characteristic!)

If it were a pie and there was more to the “characterisation” than the flavour or aroma then I would expect to find propper apples and blueberry!

Lastly the letters ed make a surprising difference – an “apple and blueberry flavour drink” need have NO apple or blueberry in at all, but only the characterising flavours, but an “apple and blueberry flavoured drink” MUST contain flavours from the real thing

lastly lastly (yes I KNOW) if there are equal amounts of apple and blueberry, then the blueberry flavour will dominate and it should be “blueberry and apple”

They even agreed that if only one molecule was enough to give the flavour they’d be quite within their rights to use that 🙁

So as I said , the law is an ass.

Member
Andrew Heathcote says:
27 June 2014

This week I saw two different offers for Tesco 1 litre own brand tonic, bitter lemon and ginger ales- 3 for £1.20(40 pence each) and 4 for £1.50, (37.5 pence) on their website, I was told that the 3 for £1.20 was correct, but that I would be charged £1.50 for 4, I regularly notice mistakes like this on their site.

Member
John says:
27 June 2014

I’ve been looking at dishwasher tablet prices on the Tesco website. There are usually a lot of half price offers, usually reflected in the stated price, but occasionally it is not and so the unit price is twice what it actually is and does not look like a good offer. Is it a coincidence that this often happens on the best (cheapest) offer I wonder.

Member
Mike D says:
27 June 2014

In fact Tesco knows the weight of everything because it is needed for the self-checkout feature.

Includes packaging of course but it would be a good and easy check for the weight they use for unit pricing.

Profile photo of william
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Tesco sell 2 sizes of sweetex. The 600 or the 1200. The unit price is per individual sweetener so you end up with either 0.2 or 0.3 per sweetener as at the present time. However when either are offer due to the very small unit and the rounding they use its quite often they’ll end up with the same unit price when clearly 2 packets of the 600 isn’t the same price as the 1200 depending on the offer.

You’d think they use something like per 100 sweeteners so it ends up like 24 or 31 per 100.

So they could improve there too.

Profile photo of canary78634
Member

A few years ago I used to contact Tesco frequently about mistakes like this, but the mistakes were never corrected. I gave up in the end.

Member
Keith Gentle says:
29 June 2014

I recently saw in our local Tesco’s fruit squash priced at £3.99 per or 2 for £4.00. CRAZY!!

What is the correct price?

Member
george from Bonnybridge says:
29 June 2014

Sports Direct is also misleading, with their shoe pricing. I bought shoes with the price showing on the box “30 % off” in large print with details showing the original price as “£44.99” in small print slashed to “£36.99” ( with the “6” also looking like a “5” at first glance). I bought them and only at home realised the inconsistancy: the reduction was only 17.8%, hardly 20% far less 30%! I took them back and eventually had ito speak to the shop manager before i got any progress. Intially he drew my attention to small print above the 30% stating “up to” which i had not noticed. I pointed out that 17% was hardly up to 30% (it was nearer 20%). Even that did not phase him. Indeed he said his company was on Watch Dog about their policies in the past and appeared to be complacent about the ussue. It was only when i pointed out that the lid obscured (only) the”upto” when in the closed that he accepted giving me back the missing £4.99. He also admitted that it was his company (HQ) which organised the placing of the dicount stickers obscuring the “up to”. I have size 13 feet and have bought from Sports Dirct for years – how much have I already lost? Now i think i will use the shop only to try on shoes and then buy them, probably more cheaply, on the internet!!!

Profile photo of william
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I was going to say they’re known for that tactic and they will have been an upto somewhere around the 30%. I remember during the Woolworths closing down sales huge 70% off signs with a very small upto, I only managed to spot greetings cards with a 70% discount everything else was no more than 30% most between 10% & 20%

And yes they were on Watchdog a few weeks ago. But I guess as they’re not doing anything illegal there’s very little that can be done, other than boycott then. Sadly they’re are no good laws about being underhand. They’re probably not even breaching the Consumer Protection from Unfair Trading Practices 2008, although they probably are breaking the spirit of it. 🙁

Member
R Whitworth says:
30 June 2014

When are Tesco going to wake up and stop trying to con customers.
A couple of years ago you could buy a pack of frozen salmon for under £5.
Then they put up the price to £10.
They then starting selling the same salmon at HALF PRICE £5 ?.
A few weeks ago the pack of salmon was back up to £10 (tucked away in the freezer cabinet).
Do they wonder that people having started shopping elsewhere.

Member
ted t says:
9 July 2014

This is a practice that Tesco use a lot to con their customers,they frequently double the price then put it on “offer” at the usual price.better off shopping elsewhere.

Member
Jan P says:
30 June 2014

At least a year ago I complained to Tesco about, in my opinion, misleading unit prices on a cake decoration. The unit price of the branded product (Dr Oetker Wafer Daisy) was £7.45 for 100g. Next to that item on the shelf was Tesco’s own version of the same thing but this time the unit price was £2.86 for just 10g. At a quick glance you would assume that the own brand version was cheaper but obviously this is not the case – for 100g the own-brand product would cost £28.60, almost four times as much. I was told by Tesco that they were reviewing unit prices but the website is still showing exactly the same misleading information a year later.

Profile photo of william
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I like that you tried, but the simple truth is Tesco just don’t care. I’ve picked them up on what I would consider to be dodgy practices several times and each time I just get corporate male cow droppings back.

Sometimes I wonder if the people that enter the data are just bored and having a laugh at the customers expense the number and type of inconsistencies and mistakes you can find.

Maybe their CEO should be asked to do his own convo to explain their contempt for the customer.

Member
Simon C says:
1 November 2014

Just in the last two weeks I found another such example in my local store. 183g Tesco Finest Coleslaw sat next on the shelf to 300g Tesco Coleslaw in a container of almost identical size and shape, and at a temptingly similar price (74p to 67p as I recall). Just to add to the misleading impression, the price per 100g on the Finest Coleslaw label was given as 18p per 100g, cheaper than the alternative and less than half the true price per 100g.

Naturally the staff say they can do nothing about it, and the labels are still the same two weeks after first bringing it to their attention.

Member
Alan says:
30 June 2014

Strange unit price on some potatoes in Asda (Arnold, Nottingham) last Friday. 1.5Kg priced at £2. Unit price of £1/Kg. Summat wrong there… Told an assistant, who appeared to be more senior, and left him to look into it. Will check next time I visit.

Member
Larna says:
1 July 2014

I am really annoyed at Sainsbury’s as I bought 3 bottles of fizzy drinks in their 3 for £3 offer, and found that I had been charged £5.69 when I got home. A few days later my husband was in the store and saw that the same offer was in the same display on the end shelves, so he spoke to customer services. They went to the relevant shelves and after a while they explained that there were two identical offers on fizzy drinks and I had taken bottles from separate offers so I could not have any refund. I am a pensioner and would never have paid £5.69 for 3 bottles of fizzy drink. I had only wanted one bottle for my family visiting, but thought I would take advantage of this ‘special offer’. It was far from clear that it was not one offer, but two, and why have them on the same shelves together? Of course we are all going to be caught out, and lots of people won’t notice, so they make a good profit.

Member
Jan P says:
1 July 2014

I have also been caught out by similar tactics in all the major supermarkets, despite considering myself a canny shopper. I think this is one possible reason for the increased popularity of budget supermarkets such as Aldi – they simply don’t do special offers of that type nor do they offer Buy One Get One Free. They just offer low prices for good quality products.

Member
dan says:
3 July 2014

Another tesco one. Sunny raisins, the 8 pack is one pound and is quoted as 8.93 per kilo which is correct. The 14 pack is 1 pound 89p but is quoted as 7.50 per kilo when it should be 9.64 per kilo. Anyone looking at their site would choose the least value option because they are misleading people.
I reported it twice but no change. I think the site should be shut down if they consistently mislead customers over price, I’m sure they would get their act in order then.

Profile photo of william
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The image of the Sunny Raisins on the Tesco website gives the game away, it used to be 18 packets of 14g and is no only 14 packets.

They do seem rather incompetent .

Funnily enough mysupermarket is listing the correct unit prices.

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Pack of 4*38g tubes of smarties £1.49 unit price 98p per 100g

A single tube of 38g smarties 60p unit price 60p per pack

I should also point out that the 4*38g description is mine the Tesco website is listing it as pack of 4 (152g). Multipacks don’t always have the same size in them as single items, but in this case it seems they do.

Member
Ken W says:
5 July 2014

Quaker Oat So Simple Original Porridge 18 X 27G… £2.99
Quaker Oat So Simple Original Porridge 324G… 2 for £4.00 (Special Offer)

??

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Princess Tuna chunks in various liquids 160g tin each £1.00 unit price showing as 89p apart from the tomato sauce tin still listed as the same price / weight but with the correct unit price of 62.5p ( well they’ve rounded it to 63p)

Seems like if its not tomato sauce they’ve used the drained weight of 112g

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Tesco say “we would like to reassure customers that no one would have been charged more than the item price for any product they’ve bought on tesco.com”

That’s as maybe but what will they be doing for people who bought a more expensive item per unit of measure because it incorrectly showed a lower unit price? And as usual Tesco have missed the point.

Member
Andrew says:
14 July 2014

Tesco don’t only quote misleading unit prices online, they do it in their stores as well.

In Nov 2012 I wrote to their Customer Services Department about one such error (with pictures), Someone wrote back assuring me the product weighed three times what I figured it weighed. I advised my correspondent to enter a store and pick up the item and weigh it herself, rather than rely on the incorrect information provided by her Business Support Team. Instead of her doing this (you wonder whether Tesco staff actually shop in Tesco) I was told this would be escalated it to the Marketing Department but that I would not be told of any outcome. Indeed, I heard nothing after that brush-off.

Five months later there had been no change, so I contacted the Trading Standards Service of the local council. Within two days, they had gone into the store, weighed the product, confirmed my calculations, and written to me saying they would be passing the information onto the Hertfordshire Trading Standards Service (Tesco’s Primary Authority) and would be dealing with the issue of potential offences that may have occurred under the Consumer Protection from Unfair Trading Regulations 2008.

Tesco corrected their pricing after that – about six months after I had alerted them to their mistake.

I still shop at Tesco, by the way. I just take their unit pricing with a pinch of salt.

Profile photo of william
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@andrew, Do you think this could be another example of they’d sold a product at one weight then for whatever reason the weight was reduced, i.e. the product shrunk and no one picked up on it?

Regards

Member
Andrew says:
16 July 2014

No, I don’t think so, they were out by a factor of three. Perhaps someone back at base had got confused by a three-for-the-price-of-whatever offer they were running.

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Member

The Tesco problem with unit prices online is only a reflection of what has been happening on the physical shelves for years. Sometimes a quick mental calculation indicates that it is the retention of a figure from before a change in pack size but often it just shows that the HQ staff just cannot do sums! On one occasion there was a 1kg pack of parsnips priced at £1.00 and a unit price of £1.30 per kilo! From talking to staff in my local store, it is not that they don’t notice but that their feedback to HQ is ignored and local staff cannot print corrected labels – the system allows them to print only the authorised incorrect one and they are forbidden to alter them manually.
Another thing which needs watching is that even in the absence of special offers the pricing of different sized packs of the same thing can be illogical and as the cheapest can be any one of the sizes on the shelf, it is important not to assume that the largest pack will be the cheapest. I’ve found this problem on anything from Horlicks to toilet rolls and the saving can be more than just pence. On Horlicks a “refill” pack (400g in a plastic bag) is often the most expensive way of buying it, as it is often priced at only a few pence less than a 500g canister. The only safe motto is “Caveat emptor”!
Why do I still shop there? -the alternative to find a large supermarket with a wide range is to add about 10 miles to my round trip.

Profile photo of Steve Putman
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I did our weekly shop at Tesco Extra today and when I got home I saw, belatedly, that the two Mattesons u-ring smoked sausages which had been displayed on an end of row display at £1.00 each, had been charged at £2.35 each. A massive rip-off and something that Tescos are very good at doing. I am returning to the shop when convenient, to take a photo as evidence if the evidence is still there. No doubt they will always have an excuse but isn’t it peculiar that their “mistakes” are always in their favour, not their customers. It is stuff like this that makes me hate Tescos and shop elsewhere. Bring on more competition and let’s watch Tescos profits slide.

Member
Larna says:
9 August 2014

I have lost count of the number of times that that has happened to me Steve. It is a favourite trick of theirs.

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Maltesers bag were 135g now 121g yet the unit pricing is still based on the 135g size, so it’s WRONG

Twix Mix bag were 140g now 126g yet the unit pricing is still based on the 140g size, so it’s WRONG.

These were spotted 9th August, so it doesn’t look like Tesco are urgently looking at the “technical” issues.

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Tesco put different sizes of toilet rolls of the same brand in different places hoping you won’t notice their pricing.

Cushelle Toilet Rolls
9 pack 30p per 100 sheets £4.85
4 pack 28.8 per 100 sheets £2.00

Must be how they get their money back when they give vouchers for the product thinking most people will buy the 9-pack to make the most of their vouchers.

Profile photo of Garth
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Hoist by their own petard. Tesco’s £250 million profit shortfall is allegedly the result of corrupted business practices, according to the Telegraph:

http://www.telegraph.co.uk/finance/newsbysector/epic/tsco/11125723/Tesco-could-be-forced-to-restate-accounts.html

Don’t say we didn’t warn you, Tesco!

Profile photo of Garth
Member

I may have gone off road but I experienced a further example of Tesco’s ineptitude when I used a store receipt to get my discount off fuel when filling up at one of their outlets. The receipt stated that my savings were 5p off every litre but was told that the discount was only in 2p increments and I therefore only qualified for 4p off.
Bemused, I rang the relevant Tesco department and I was told that the 5p figure indicated that I was on my way to the higher discount of 6p but by how much would mean me totting up previous receipts to find how much more I needed to buy to reach the £50 qualifying amount.
Confused? I certainly was and the Tesco advisor apologised for the complexity of the offer and said I was not the only one who had questioned this misleading information on receipts. I afterwards read the T& C on their website where the offer needed the longest paragraph I have ever seen to explain the process.
Next to get to grips with the seasonal minefield of points, coupons and voucher ‘benefits’ which we lucky Clubcard members qualify for and which require a IQ of at least 140.
I wonder if the person responsible for all these surreal concepts is among those who have recently been asked to resign?

Member
Frances Clarke says:
4 March 2015

I order fairly regularly from Tesco online and over the years have occasionally had a pricing policy issue with the price quoted in the online store not being held when the food has been delivered. However, the bizarrest situation happened a week ago when my online order was as follows;
2 Tesco Courgettes Loose £0.50 £1.00
1 Tesco Charlotte Potatoes 1Kg £1.00 £1.00
2 Tesco Low Calorie Indian Tonic Water With Lemon 1Ltr £0.45 £0.90
4 Tesco Everyday Value Unsweetened Soya Drink 1 Litre £0.65 £2.60
2 Tesco Meat Free Vegetarian Mince 454G £1.75 £3.50
1 Counter Salmon Side £10.00 £10.00
3 Tesco Everyday Value Noodles Spice Curry Flavoured 70G £0.35 £1.05
1 Tesco Boneless Sea Bass Fillets £5.76 £5.76
1 Tesco Everyday Value Bananas Min 8 Pack £1.15 £1.15
2 Tesco Aubergine Each £0.75 £1.50
1 Yutaka Tofu 349G £1.59 £1.59
1 Tesco Everyday Value Italian Style Hard Cheese 200G £2.30 £2.30
2 Tesco Meat Free Meat Style Balls 400G £1.75 £3.50
1 Tesco Everyday Value Closed Cup Mushrooms 350G £0.79 £0.79
2 Tesco Meat Free Beef Style Strips 300G £1.75 £3.50
1 Tesco Meat Free Thai Green Curry 1Kg £3.00 £3.00
1 Linda Mccartney 2 Vegetarian Deep Dish Country Pies 380G £2.00 £2.00
Total: £46.59 and no substitutions requested.
Upon delivery, when I looked at the bill presented with the food, and started to unpack, I had been charged £19.30 for salmon which should have cost £10, and £1.53 for courgettes which should have been £1.00 or thereabouts as loose, but was charged £1.53.
I rang Tescos and have received a refund for the difference on the salmon, but not for the courgettes as yet, but this was a £10 overcharge on an account which should have cost £46.59!!
Also, with my previous order to this one, I ordered some sea bass but it wasn’t delivered. I did get a refund, after I brought it to their attention, but essentially Tescos, this is nothing short of theft in my opinion and countless others are probably being ripped off as well.

Member
Joe Godfrey says:
21 August 2015

I notified Tesco that loose bananas were displayed at 12p on 26-July-2015 however they were 12.25p and an adviser said they would give me a £1 voucher, still to receive.So later in the month I have another camp for Scouts and the price still chops of the fractions and no change other than perhaps today, 20/8/15 they may have tweaked the price to 12.23p, why can I tell? because I have another scout camp and my spreadsheet does not add up, bunch of plonkers. I recall a person or more who scamed companys for lots by taking pennys in each small transaction. Tesco phone staff were oblivious to this kind of crime.

Since then I have found red onions at 18p but they are NOT since ~£0.1775 seems to be what they are actually being sold at on their website, why not display that, it only requires two other digits and they are being honest

Ok now really wasting my time Carrots loose 8p each, hmm no probably 7.75p each?

This has wasted my time at £80ph and I will send a bill to Tesco.

They now seemed to have adjusted the loose bananas to £0.1223 but they are not answering the phone now…

I still have a few hours of completing my basket and will be annoyed be persistent messages about keeping my slot which I booked, again £80ph will be invoiced which is good value.

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It pays to Be Prepared.

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Joe, I think you’re worth more than £80 an hour – £80.027 would be more appropriate. I think, judging by Which?’s lack of confidence in British people’s ability to do maths, pricing something to four decimal places would defeat them. Presumable the bananas, carrots and onions are all slightly different sizes, so some would be better value than others. And you can’t pick out the biggest ones on the website like you could in the shop. It’s a tough life. Do you still make Modge at camp?

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Let’s not get obsessive-compulsive about 0.0001p errors which will understandably lead to the shutters going down on communications with supermarkets. I dislike the .99p psychology that permeates the retail industry and I always round up the price in my mind. Keeping pricing clear and plain is the way forward to avoiding misleading customers and creating trust.

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Jessica says:
14 November 2015

I just compared Tesco online prices of own brand oranges (1.50 per bag) and Jaffa oranges on sale (1.85, two bags for 2.50). The unit price given for the Jaffa oranges is based on the sale price, not on the unit price for oranges in a single bag.

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The choice of units matters. 100 gram or 100 ml pricing can often be rounded to only 1 decimal place, then when it is multiplied up to the kg or Litre any rounding down is multiplied by 10 thus causing an overcharge.
If I buy say a 10 litre pack of coke and the item price per 100ml had been rounded down by 0.049p per 100ml which is = 0.49p /Litre, then that rounding down is multiplied by the pack volume to almost 5p overcharge.
That is not a significant overcharge per customer, but it may become a significant fraud if considered over the total volume sold in uk.

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It is time there was an industry standard of ml or gram.

Tomato ketchup and mayonnaise are sold in both units of measurements so you can’t compare them.

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In most cases grams (g) and millilitres (ml) will be nearly interchangeable if the product has a high water content. Vegetable oils and anything with a high oil content (e.g. mayonnaise and other dressings) will differ because oil has a lower density than water.

I think it would make sense to sell everything by weight, so the units are grams (g) and kilograms (kg = 1000 g).

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I’d still prefer to buy a litre of milk. It seems to me that solids should be sold by weight, liquids by volume. The difficulty for some might come with those in between, like Alfa’s mayonnaise; put both g and ml on perhaps. Personally I’ve never had a problem with this.

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The small bottles of milk contain a pint. I think that is an ancient legislative requirement.

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Careful John, or you might reignite the entertaining imperial vs. metric debate 🙂 . I still like pints, miles, and some others in appropriate circumstances.It is interesting to see that Which?, along with many others, still quote car fuel efficiency in miles per gallon. I like that.

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Well we still measure road distances in miles and yards [with metric in brackets on some signs like Low Bridge] and once you know that half a litre is a wee bit less than a pint it all makes sense. I think we keep these measurements to foil an invading enemy.

Now that they’ve abolished the Eleven Plus, with its focus on mensuration in the arithmetic paper, I see no justification for these inconsistencies and there should be an international salad dressing and tomato ketchup standard, [differential product density will always outwit the standardisers though irrespective of whether its ml or mg.]

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I would like fuel economy in km per kg.

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Diesel would not fair so good Wave…….You have a diesel have you not

Its actually a fair idea and much fairer than the mpg or L per 100km

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Some products can be sold by volume, but everything can be sold by weight. I have no problem with both units being shown, though it could continue to cause confusion.

When I am baking I don’t measure liquids but put the mixing bowl on the digital scales and pour in the right amount of milk or water. It saves washing up a measuring jug.

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Would you want to buy 2.72 kg of milk, buy petrol at £1.43 / kg or emulsion paint by the kg – equivalent to around 0.77 l?

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I would be delighted to buy milk, petrol and paint in kg quantities. Taking the example of milk we could have 0.5, 1, 2 and 3 kg bottles, etc as useful quantities for sale. At present, I buy milk in 1.136 litre quantities. 🙁

Obviously unit prices would be shown as the price per kg.

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Indeed Wave,,,,,,,,,,,,,,I’d like fuel to be sold per kg
Our propane would look very expensive as its near to 2L per kg
Boy I would really love that
The LPG BB are getting away with murder by selling LPG/Propane at per litre rates…………They buy it per tonne and sell it per litre…….Hows that for a contradiction……….

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Water is 1000g per litre
Cows milk around 1030g per litre
Emulsion paint would be slightly heavier than water as best I remember water lays on top of emulsion paint
Road diesel is around the low 800s per litre
Petrol is in the 700s somewhere
Hypochlorite red label the stuff we use for drives etc is around 1180g per litre
Battery acid is around 1200g per litre

Most things I buy are actually pretty close to a spec gravity around 1000g per litre…………I have no problem with weight versus volume…………..

We wont be getting shot of imperial any time soon as most places still use bsp and npt threads…………I am surprised at some hex heads being Whit………..
Personally I operate in both systems…………..
Small sizes suit mm……..Foot sizes suit feet,,,,,,,,,,,,Its all a bit of a mish mash……….If theres one defination I dislike it is cm……………I’d rather have 970mm as 9.7cm………I like mm and meters not those cm
Just personal preferences

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Imagine the confusion, particularly among older people, if we changed from volume to weight for liquids. Change something we are all used to and it is a recipe for long-term opportunists to make money out of ignorance – as happened with metrication and decimalisation. why on earth change something that works.

Personal preferences DeeKay, I’m with you on that.

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Why run the world to suit older people rather than young people who have been taught the metric system?

DK – I don’t think 970mm and 9.7cm are the same. And Tesco would like to inform you that they don’t stock hypochlorite red label and offer Johnnie Walker as a substitute. 🙂

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To my knowledge, running the world for anyone has not been suggested at all. For personal use we can use whatever system of measurement we like. if I choose to be 6 ft 1 in, that’s up to me. Officially I will be 1.85(4)m. I have no problem with that either.
We must remember that some, maybe many, older people find it difficult to adapt to systems that are new to them, whether it is electronic ways of communicating, systems of weights and measures, or whatever, and need to respect this. Let us be as helpful as possible.

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Older people can find it difficult to adapt to change but look how well many of them have adapted to computers and the internet, once mainly used in universities. I have heard people over 80 enthuse about their tablets, e-readers and smartphones and the chap who gave me a job in 1980 sent me his usual distinctive Christmas card – not as custom printed card but by email. He is 90. Can you imagine a world in which we reject progress because some would find it difficult to adapt? Those of us who can cope can – and I think should – help others make the transition. Of course we should be able to do what we want in our own homes.

Trying to get back to our topic… I recently unearthed a couple of receipts for groceries that I ordered online, more than ten years ago, for my mother who was living alone in the family home. She struggled to carry heavy groceries in her late 70s and in the written account of her life she was effusive about me being able to order via computer and have the groceries delivered to her home 125 miles away. I regret that I did not buy her a computer to give her the independence do the job herself. On each of the Tesco receipts were queries about the pricing and I remember having to make enquires.

I rarely have reason to question prices or unit prices in the local Tesco branch, so why is online pricing a problem?

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Sorry Wave your right…………Getting my decimal whatsits all messed up……….You got the picture though