Can you help solve a mystery that’s threatening to ruin the breakfast time cuppa of tea drinkers up and down the country? Smelly kettle water. It’s a problem many of you seem to suffer, judging by comments we’ve had.
The problem came to the boil when several Which? members complained to us that water they heated in the Russell Hobbs Ebony 15076 kettle smells and has a ‘revolting’ plastic flavour that makes it ‘undrinkable’.
One of those who contacted us told us that they had tried reboiling and rinsing it several times, but the ‘plastic flavour’ wouldn’t go away.
What the problem is
One member told us:
‘It produces the most foul tasting water which renders tea, coffee etc undrinkable. No excuses here either as the water used was from a filter jug and regularly produces totally drinkable water from my other kettle.’
So we had a look at it in our lab where we test kettles and sure enough, there really is a problem with how the water tastes and smells when boiled. But why? Our white-coated wizards tested it for lots of different chemicals but couldn’t come up with an answer.
What Russell Hobbs told us about the smelly kettle
We asked Russell Hobbs if it could explain the problem. It said safety was its main concern and that all its products are thoroughly tested.
It apologised ‘to anyone who has had an unsatisfactory experience’, said that this was an isolated incident and that anyone concerned should contact its customer services team.
But now it seems the Ebony isn’t the only kettle that has this problem as we’ve heard of similar problems with other kettles and other brands.
Have you had this problem? Can you help solve the mystery of the smelly kettle water?