‘I hate it and feel powerless.’ Which? Conversation commenter Matt Petre summed up many of your feelings on nuisance calls. We’re calling on regulators to work together to police and punish those responsible.
It’s clear that nuisance calls and texts have become a daily problem for many of you. They not only cause frustration, but they can even be distressing and intimidating.
There have been 1,600 comments made about nuisance calls and texts here on Which? Conversation and many of them have had the same theme – ‘why isn’t something being done?’. Our research also found that in the last three months, seven in 10 people have received unsolicited calls and four in 10 an unwanted text.
The government, various regulators and business leaders have told us that they get that this is a problem. The Information Commissioner has recently fined some companies. But I really think we’ve waited long enough for a proper crackdown that cuts the problem off at source. Which? wants to see some action and I know many of you agree.
A joint taskforce to stop nuisance calls
So we’ve launched a campaign to call time on nuisance calls and texts. We have called on the four regulators who have the responsibility of helping protect you from unwanted calls and texts (the Information Commissioner’s Office, the Ministry of Justice, Ofcom and the Office of Fair Trading) to set up a joint taskforce to take action on this nuisance.
We want this taskforce to start by focusing on the Personal Injury and Payment Protection Insurance industries, which is one of the main problem areas you have told us about. Our latest investigation has revealed that after making a claim to their car insurance companies, one in four Which? members were bombarded with calls or texts from claims management companies. So it’s definitely a good place to start.
We think it’s time for the regulators to go into the offices of the companies that are making these calls, or benefiting from them. We want this taskforce to get to the bottom of why so many of you are getting calls and texts you don’t want. We want to know if rules are being broken and if they are, there must be quick and effective punishment. If the taskforce finds evidence of rule breaking, we want heavy fines and licences suspended.
And one other thing. We want to see results in 12 weeks time. If the regulators are unwilling or unable to take this action then Which? will call on the government to step in.
Cutting off nuisance phone calls and texts
Cutting down on nuisance calls and texts may be complicated and there may need to be changes to the regulatory system or even new laws. But Which? has listened to you and we know that many of you want to see action – now. So our message to them is, ‘do what you can and do it now’, and then tell us what needs to change.
We will let you know more about our campaign over the next few weeks, but in the meantime, we want to hear about your experiences. Are you fed up with nuisance calls and texts? Then tell us.
Are you fed up with nuisance calls and texts?
Yes (100%, 30,130 Votes)
No (0%, 91 Votes)
Total Voters: 30,221