/ Community

Which? Trusted Traders: supporting their communities

We’ve been delighted to see our Which? Trusted Traders helping their communities and the NHS during the pandemic. Here’s what they’ve been up to.

Last month we celebrated the unsung heroes of the coronavirus pandemic; friends, family and volunteers helping to make sure no one gets left behind.

It’s been great to see that our Which? Trusted Traders have been no different. At a difficult time for everyone fundraising, volunteering and offering services can make all the difference.

Before we take a look at what they’ve been up to, we’d like to make it clear that our Which? Trusted Traders are following the government guidelines.

Some jobs, such as ensuring people have hot water, will always need to be done. Those who are still working are doing so safely.

Community spirit

What better place to start than with a certain rabbit who appears in the photo above! ‘Paws’ belongs to Finesse Windows, which is donating Β£1,000 to the Queen Elizabeth Hospital Birmingham Charity.

Southdown Landscapes & Turf has also set up a donation hub of essential products, which it’s distributing throughout the local community should it get the call to action! It’s also offered free bags of Topsoil to residents of a local village to help get them active in their gardens.

Unsurprisingly a lot of businesses have had to come off their day-to-day jobs, but Smarter Home 4U has turned to technology to quote via video and keep in touch with its customers.

Inspiration Computers has also had to close its shop, but is keeping its customers connected with online support and offering contactless repair services to the vulnerable.

Naked Solar is another that finds itself working from home, but is helping with any solar questions for free, and continuing surveys via Skype.

For others, the show must go on with emergency jobs on hand. Bricks & Water is safely attending boiler breakdowns and other important jobs, with discounted rates for essential services and the elderly.

Enhance Windows is another only offering emergency and essential repairs to secure properties.

Support for the NHS

We’ve seen Locksmiths such as Just Carpentry & Locks offering free services to NHS staff, and garages such as In’n’Out Autocentres offering the NHS free MOT testing to keep them moving.

Even home collection for tech repair is available from PC Revamp while its shop is closed, also with priority and discounts given to the NHS.

Bumblebee, usually a plumbing and heating company, has turned its talents to home delivery – it’s now offering a free grocery delivery service for those stuck indoors, and free labour for NHS staff.

And in North London, free emergency roof repair is available from Dudley & Co Ltd for any NHS workers who may need it.

Elsewhere, Baxi, a Which? Trusted Traders approved service, is offering free repairs on its boilers or cylinders for NHS staff.

Thank you!

We’d like to say a big thank you and well done to all the acts of kindness and community spirit on display from our Which? Trusted Traders.

It’s been fantastic to see our own community of traders coming together to support their customers, the NHS and their friends and family at such a challenging time for us all.

We’re in the process of contacting all our Which? Trusted Traders to discuss their individual situations and offer support and guidance.

If you’re a Which? Trusted Trader and need advice or wish to discuss options, please do get in contact with your dedicated account manager. We’re happy to help.

These were just some of the responses we had when we asked our traders how they were responding via our social media channels – we’re sure there are many more!

So, if you’re a Which? Trusted Trader with a story to share, let us know in the comments – we’ll happily add more in.

Stay safe and take care.


It’s been great to see so many companies doing what they can to raise money for the NHS. Lots of people have been furloughed at the moment but we’ve seen so many amazing examples of people doing what they can at this hard time for the community.

Lucy cope says:
22 April 2020

Thanks to everyone it’s overwhelming to see Britain rise up to help anyone I feel sad it took Covid-19 to unite the country I’ve seen elderly neighbours in tears seeing our community pulling together to help each other i hope that the community’s will stay united after this we have proved Britain πŸ‡¬πŸ‡§ can get through this and I pray that the rest off the world 🌎 follow suit god bless everyone πŸ™πŸΌπŸ™πŸΌ