(Nearly) 10 years on, we look back at the decade that launched more than 5,000 conversations.
It all started with a question about whether you’re being conned over your broadband speed.
Since April 2010 and some 5,359 conversations, 287,000+ comments and a substantial redesign later, Which? Conversation is still where people are coming to find answers and question the issues that matter to them.
Here are a few highlights from the first decade:
Dealing with scams and nuisance calls
Top of the tables as the most viewed and most commented-on topic was 2013’s ‘Have you been called by a ‘BT Technical Support’ phone scam?‘
It’s been viewed more than 220,000 times and gathered 3,091 comments. Even six years on, people continue to report receiving this scam phone call as many as 40 times in the month.
We’re continuing to warn people about this dangerous scam, as well as make BT aware when new or similar fraud pops up in its name.
The response to this and other scam calls was tremendous, with more than half a million people signing our petition to end nuisance calls and texts.
We also launched our Nuisance Calls and Texts reporting tool, which flags the calls you receive directly to the regulator.
The experiences you share here often form the basis of campaigning actions Which? takes on behalf of consumers, including:
Campaigns, such as 2017’s Care Needs Care campaign in which hundreds of people shared their story of how difficult finding later-life care can be;
Investigations, including Which?’s investigation into homeopathic medicine back in 2013
Super complaints, such as 2015’s action on dodgy supermarket pricing
These conversations start with you, and we continue in our aim of welcoming all and highlighting everyday challenges alongside those of guests with specific areas of expertise.
Be it starting the conversation on sustainability, outlining your beliefs on the future of money, sharing your experience of owning an electric vehicle, fighting your parking ticket in court, or even profiting off of spam calls.
All of these experiences help us to identify areas of consumer harm and and try to create the change you want to see.
Here’s to the next decade!
Thank you to everyone who’s joined in on Which? Conversation over the last ten years.
Whether it’s a background browse or a daily essential, we’re grateful to have the pleasure of your company over this past decade. Here’s to many more!
A lot’s happened in the decade and we’d love to hear what stood out for you.
In the mean time, stay well, have a very happy start to the new year, and we’ll speak more in 2020!