What’s happening for you this month? Start a new conversation in our monthly open discussion area.
Welcome to February – and a very happy Lunar New Year to those celebrating!
Welcome to our monthly open thread, entirely based on what’s happening right now in the consumer world. We’ll be keeping you updated throughout the month, both here on Which? Conversation and elsewhere on which.co.uk.
What’s happening for you? We’re keen to hear your experiences in the comments below – don’t be shy!
Jump ahead to:
- What happens when you lose a parking ticket appeal?
- Changes to the login process on Which? Conversation
- Why did you email me asking me about my account?
- What are your refund rights if you’re affected by stormy weather?
What happens when you lose a parking ticket appeal?
Parking continues to be a popular topic around Which?. Last week we welcomed Huw Merriman MP’s opinion on “double-charging” for parking and other areas, while Which?’s Consumer Rights Team has been busy helping a consumer with an appeal against their parking fine.
If you receive a parking ticket, do you choose to pay it off straight away and be done with it, or do you prefer to go through the full appeal process?
If you’ve received a parking ticket and want to appeal, check out our Consumer Rights guides on:
- How to appeal a parking ticket
- Letter to challenge a council parking ticket (aka a ‘Penalty Charge Notice’, ‘Excess Charge Notice’, or ‘Fixed Penalty Notice’)
- Letter to challenge a privately issued ticket (aka a ‘Parking Charge Notice’)
Changes to the Which? Conversation login process
Early notice: early in February you’ll start to see a significant change to the way you log in to Which? Conversation.
Instead of the pop-up window, when you click Sign in/Register you’ll be directed to a dedicated sign-in page where you can sign in with your existing Which? Conversation account, or register a new account if you choose to.
This will make the login process similar to what you see on which.co.uk, and hopefully start to fix the ongoing caching issue on-site where people appear not to be logged in when they, in fact, are.
For the moment you will need to continue to use your separate Which? Conversation account to log in, as we have not yet integrated the login process here with the rest of which.co.uk.
We’ll update here (and in the comments below) when this change is about to go live.
Obviously with a considerable change such as this there’s scope for something to break. If you’re unable to log in, register, or are experiencing any other issues following this deployment, please let us know on our dedicated error reporting form and give us as much detail as possible (particularly the browser and device you’re using).
Receieved an email from Which? Conversation?
There’s a chance later on this month you may receive an email from the Which? Conversation team regarding your account.
Over the past twelve years(!) we’ve been fortunate to have just short of 75,000 people create an account on Which? Conversation, and we can see some of these accounts appear to not have been used for a long time.
As a reminder, you can actually delete your Which? Conversation account at any time through your member profile –look under Settings > Delete Account. This removes your ability to login to the site, but will not remove any comments you’ve posted (if you’d like to do this, get in touch via our contact form and we’ll be able to take care of it).
Your consumer rights in stormy weather
With Storms Eunice and Dudley set to hit the UK, there’s a chance you may experience a fair amount of disruptions to your power supply, travel, or other parts of your day to day.
Which?’s @hdownes has put together a brief guide to your consumer rights in event of storm disruption so that, while it may put a pause to some parts of your life, you’re less likely to be left out of pocket in the process.
Above all – remember to stay safe and indoors if you can, as it’s not often a red warning is issued for wind.