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Which? Trusted Trader of the Year 2020: our story

This year’s winner of the Which? Trusted Trader of the Year award, Splash of Colour Painters & Decorators Ltd, tells our community what it means to them.

This is a guest post by Shaun Mckay. All views expressed are Shaun’s own and not necessarily shared by Which?.

Winning Which? Trusted Trader of the Year has been unbelievable. Like Tom at Furlonger Tree Services last year, I’d like to tell you my story.

I’d loved to have done this soon after winning the award, but have only just recovered from an injury to my arm (unrelated to any celebrations!)

After leaving college as a time-served painter and decorator I continued to work with my father as Splash of Colour. But in 2014, he became ill and could no longer continue to run the company, so he asked me to take over.

I continued to do business the way he taught me, and the way it should be done – with good old customer service and high standards. We became popular with customers for our attention to detail, and willingness to go the extra mile.

Our Which? story so far

We joined Which? Trusted Traders back in June 2017 and haven’t looked back. I quickly realised how we could market ourselves and show the value of the endorsement.

We now have premises in the south of Glasgow and are continuing to grow.

But I could never have imagined winning Which? Trusted Trader of the Year, being mentioned in the House of Commons and congratulated by the First Minister of Scotland!

I’d like to thank Which? for helping on our journey, and all our customers for the wonderful things they’ve said about us.

Going the extra mile

I’ve always put our customers’ satisfaction first – we pride ourselves on our service and are happy to go the extra mile.

We’ve now started working with the Dreams Come True charity, carrying out room makeovers for disabled and terminally ill children. Seeing their faces when a dream is completed is wonderful – we’ll never forget it.

That’s why I’d like to dedicate winning Which? Trusted Trader of the Year to both our customers, and all the children we’ve worked with via Dream Come True.

And finally, I’d like to take the opportunity to say a huge thank you to Nadia Djeebet at Which? Trusted Traders, who’s been so supportive every step of the way – we wouldn’t be here without her.

Thank you. This means so much to us.

This was a guest post by Shaun Mckay. All views expressed were Shaun’s own and not necessarily shared by Which?.

A huge thank you to Shaun for sharing his experience with us, becoming the second Which? Trusted Trader of the Year to do so. As he’s said, he’d have loved to do it sooner! We’re glad he’s recovered now.

It’s great to hear first-hand from the winners of these awards – please do join us in congratulating the team, and let us know your experiences of smaller businesses going the extra mile in the comments.

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