Here’s what’s happening on Which? Conversation and around which.co.uk for the week of 16 August.
This week on Which? Conversation we’re going to be talking about customer service. Customer service plays a role in nearly every discussion we have, but isn’t something we talk about as much as an abstract concept.
We’d be keen to hear about what makes a good customer service experience for you? What are the ingredients of a good experience? What sets something a part as an excellent – or indeed, a terrible – experience? Do you expect – or indeed, receive – different levels of customer service if you get in touch with a company via different channels?
This week we’ll be asking these questions and more, including what you find is the most effective way to be heard when you have a complaint.
Don’t forget to join in on Thursday’s live event with our Consumer Rights team to ask questions and share your experiences – we’re all keen to hear them!
Does a higher price mean better customer service? Should it?
Often we’re able to buy different levels of a product, such as first or business-class airline tickets instead of coach, a higher model white good, or even an escalated level of fulfillment such as next-day shipping. If you pay for a higher tier, how does this change your expectation of customer service?
Don’t believe the dealbot, and other stories
Here’s a selection of other stories we’re covering around which.co.uk:
- Which? research has revealed that Pizza Hut’s ‘DealBot’ only finds a slice of the best discounts available to you.
- Our Consumer Rights team has got to the bottom of an Airbnb identity swap incident.
- Have you ever heard of the Climate Pledge Friendly label? Amazon launched it six months ago, but so far 84% of those we surveyed hadn’t heard of it. We’d be keen to hear whether this will help you shop more sustainably.
What else is going on this week? We’d love to hear what’s happening with you, so let us know in the comments.
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