Which? is the UK’s consumer champion, here to make life simpler, fairer and safer for everyone. Our research gets to the heart of consumer issues, our advice is impartial, and our rigorous product tests lead to expert recommendations. We’re the independent consumer voice that influences politicians and lawmakers, investigates, holds businesses to account and makes change happen. As an organisation we’re not for profit and all for making consumers more powerful.

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Which? Conversation is your space to share your experiences and opinions about the consumer issues that are affecting you, and work together with Which? experts and others to further build and grow in understanding.

Which? Conversation is open to all – you don’t need to be a Which? Member to participate.

We’ve created the following guidelines to keep this a welcoming and open space for all, and to ensure you get the most from your experience here:

Please do:

  • Keep your comments relevant to the topic at hand, and encourage others to do so as well. This helps people to find and join the conversation.  Veering off topic to add context or colour to your point is fine, but please do bring the conversation back on track, or move the conversation to the weekly roundup or the Lobby (if really off topic). 
  • Debate the idea or the argument being made, not the person making it. Don’t resort to personal attacks on other people.  We can’t agree all the time; should you disagree with someone, be polite and speak how you would like to be spoken to. 
  • Post links that help to explain your point. These add helpful context to the point you are making, and enable people to explore and learn further.  This may cause your comment to go into moderation temporarily while the moderation team checks it. However, be assured we’ll do this as quickly as possible.  
  • Cite your sources.  You can post texts or links from an outside source if it credits the author and it doesn’t infringe the rights of any third party.
  • Add in HTML to your comments.  The comment box supports many HTML tags, including links, bold, blockquote, and others.  For more information on what tags and other features are allowed in comments, see our Frequently Asked Questions.
  • Be considerate of the audience you’re speaking to, and that they may not be aware of the context you’re intending.  What you write may be read in the future by someone not aware of what you’re talking about, or by someone who may be coming into the conversation long after the initial thread has begun.

Please do not:

  • Post anything you wouldn’t want made public. What you put in the comment box (or in the name field of your comment) will appear for all to see. 
  • Post personal contact details (emails, phone numbers, addresses, etc.) or other information which could personally identify you or someone else.  This rule applies regardless whether it is your own personal contact details or someone else’s, or are one’s personal details or corporate details (for example, a CEO’s email address). This is for everyone’s safety and privacy.
  • Post anything unlawful, hateful, defamatory, obscene, or otherwise offensive. Language that’s vulgar, racist, sexist, homophobic or hateful isn’t welcome either. We may remove comments that others might find fall into one these categories or others outlined in the Terms and Conditions
  • Write in ‘txt talk’ as this can be difficult for people to decipher. Also, please avoid typing IN ALL CAPITALS (as this reads as though you are shouting). 
  • Troll, flamebait, or otherwise attempt to harass or provoke others into anger or other emotional responses. 
  • Make things personal. Personal attacks on others–other community members, Which? Staff, experts, guest authors, or anyone else–are not allowed.
  • Promote a business, either your own or someone else’s either in your profile, or in your comments. We don’t allow promotional content on Which? Conversation, and will remove it when we see it.

Don’t forget, you agree to follow these guidelines as well as the site Terms and Conditions when you participate in Which? Conversation.

Comment moderation

We’re here as moderators both to help you get the most out of your experience in Which? Conversation as well as to make sure the discussion flows smoothly and follows these rules. 

If you see a comment that you feel doesn’t adhere to these rules, you can report it to the moderators using the Report button on any comment.

You can see how we moderate comments on our Frequently Asked Questions page.

Now, let’s get chatting. 🙂