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Coronavirus pandemic: tell us your consumer concerns

We’ve been publishing key information around COVID-19. But in this unprecedented situation, you can help: what consumer issues matter most to you?

Coronavirus: your travel and consumer rights questions

The coronavirus outbreak is causing disruption to international travel. Has it affected your plans? We explain your rights.

Has an airline offered you a voucher instead of a refund?

Refunds are required by law for cancelled flights from EU airports, including the UK. Have you been fobbed off with the offer of a voucher instead?

Is your broadband reliable enough for lockdown?

With the UK on lockdown, connecting people via phone and broadband services has never been more important. Our guest explains how Openreach is working to keep you connected.

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Coronavirus pandemic: tell us your consumer concerns

John Ward said 15 minutes ago:

JT - On the point you raise about substitutions, I am surprised that Tesco do…
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I parked in a private carpark at the beginning of Jan. I parked in one…
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John Ward said 36 minutes ago:

Whereas for visiting a supermarket people usually go to their nearest one, or their favourite…

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Featured Comment

Announcing our consumer agenda for government

BRIAN KENNEDY says:

18 November 2019

Dear Which, you appear to be doing quite a bit to protect our society from unnoticed problems. I can not understand most of the issues in which you are engaged but I am pleased that there are people and organisations like yours who have vigilance and insight to help protect…

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