The ‘Microsoft phone scam’ simply won’t hang up

by , Conversation Editor Technology 4 November 2011
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The thing that annoys me most about cold callers is not when they’re out to sell something, but when they’re trying to scam me into handing over my card details. Phone scams are on the up, as your comments prove.

Hand over red keyboard

Cold callers pretending to be from your bank and scammers claiming they can fix your virus-riddled computer have much in common.

One, they’re preying on your fears. Two, they’re pretending to be from a legitimate company. Three, they’re after your card details. And four, they’re just old-fashioned confidence tricksters trying to make a quick buck at your expense.

Phone scams are still in vogue

We’ve been reporting on these scams for well over a year now, and our Conversation in June slapped Microsoft on the hand for not warning its customers about these cold callers. In fact, according to our survey in the latest Which? Computing issue, around half ‘strongly agreed’ that companies should do more to warn people about scams.

Almost one in ten said they had fallen for a cold-calling scam. So why are these phone scams still in vogue?

Apparently, they’re growing in popularity based on the availability of cheap phone calls and labour in countries like India. I haven’t personally been contacted by one of these cheery folk (I usually immediately hang up if I do) but a close member of my family has. Sadly, they were convinced into handing over their card details. They’ve since cancelled their card.

Falling for the cold calling scam

The scam goes something like this. They’ll try to persuade you to grant access to your PC via a remote access tool. They’ll install malware to show you a list of fake infections. And you’ll then be threatened (‘you’ll lose your data if we don’t fix this’) to hand over your card details.

You’ve continued to make comments about this phone scam here on Which? Convo – some have been called multiple times and others have sadly handed over money.

It’s worth pointing out that you’re not only in trouble if you’ve given them your card details. Once you’ve let them onto your computer, it’s been compromised, as they can see what you’re typing the next time you shop online or log in to your online bank account.

How to protect yourself from phone scams

So what should you do if you’re called by one of these phone scammers? Hanging up would be best, but certainly don’t let them remote in to your computer, and definitely don’t give them any money. If you have been targeted, change your passwords, do an antivirus scan and check for remote access software in the ‘Add or Remove Programs’ section of your Control Panel.

Another family member of mine said the scammer alleged that there were ‘computer viruses going around their area’. Firstly, they can’t know if there’s something wrong with your computer. And secondly, viruses do not travel geographically!

Finally, Which? Convo commenter Kermit has had lots of these scammers calling him, so I’ll leave you with his advice:

‘The best thing to do with these people is waste their time because the longer you keep them on the line, the fewer other potential suckers get called.

‘And you can indulge your creative talents in all sorts of ways to prolong their agony – “This machine takes forever to boot up”, “Hold on a sec, there’s someone at the door”, “Oops, I pressed the wrong button” etc.’

Almost makes you feel sorry for them. Almost.

Have you been cold called by a technical support scam?

Yes - but I didn't fall for it (73%, 949 Votes)

No - I think I've been lucky (19%, 242 Votes)

Yes - I let them remotely log in to my computer (3%, 45 Votes)

Maybe - I'm not sure whether it was a phone scam (3%, 36 Votes)

Yes - I paid them money (2%, 26 Votes)

Total Voters: 1,298

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276 comments

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Leigh

This happened to me 2 days ago about there being viruses in my computer but I had been havin problems with it so like an idiot went with it all they can be very persuasive n gave them my info n card info and as soon as the convo ended I new i had done something really dumb n call my bank n had my card blocked lookaly they hadent accessed it yet n they are callin me back Timoz to finalise things n I will be giving them a peace of my mind

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Brian

It is clear from reading the complete thread that they are both persistent and persuasive.

Now can you tell us what you have done about it who did you report it to and what have you done to stop this happening again.

There is little point in posting that you have been called as this does not help anyone as you can see clearly that posting on here means you have been called.

I would suggest you invest in a call blocker of some sort.

This is the one I have found best but it is more expensive than all the others I have tried.

You get what you pay for.

https://www.truecall.co.uk/home.aspx

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terry

just say that you have not got a computer ,that makes them stutter a bit but it works every time .

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