Tag: shopping

Undercover investigation: faulty advice on faulty goods

by , Senior Researcher Consumer Rights 16 December 2014
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Cartoon of shop floor

Black Friday saw millions head to high street and online retailers to top up their Christmas gifts. Shop floor staff certainly know how to sell, but do they know your rights when it comes to returning faulty goods? (more about faulty goods...)

7 people have joined in this Conversation

Have you been hit by ‘buy now, pay later’ pitfalls?

by , Online Writer Money 8 December 2014
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charge 2

Retailers are keen to advertise 0% interest ‘buy now, pay later’ offers in the run-up to Christmas. While these deals can provide useful financial relief for hard-up families, are they really as helpful as they appear? (more about BNPL deals...)

4 people have joined in this Conversation

Broken promises and dodgy deliveries – sound familiar?

by , Chief Executive Consumer Rights 21 October 2014
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Dodgy deliveries campaign image

Ever had the displeasure of late or damaged deliveries? As we launch our campaign to stamp out dodgy deliveries, our chief exec writes that there’s no excuse for keeping customers in the dark about delivery times. (more about dodgy deliveries...)

7 people have joined in this Conversation

Are you tempted by discount store batteries?

by , Home Researcher Energy & Home 6 October 2014
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Disposable battery prices vary a huge amount. Plump for a big brand and a four-pack could set you back over £5. Walk into a discount store and a packet of 12 could be yours for just £1. But are you tempted by them? (more about the discount batteries...)

19 people have joined in this Conversation

Phones4U: no iPhone 6 pre-order refund 4U

by , Consumer Rights Producer Consumer Rights 26 September 2014
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Phones 4u

Phones 4U, which went into administration earlier this month, has confirmed that those who pre-ordered the iPhone 6 will not have their deposit refunded. So what can you do if you’re left out of pocket? (more about Phones4U pre-orders...)

5 people have joined in this Conversation

How has your spending changed in the last 10 years?

by , Head of Economic Analysis Money 19 August 2014
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UK money

We’re currently undertaking a major piece of analysis to better understand how consumer spending has changed over the last 10 years. What do you spend your money on now that you didn’t a decade ago? (more about spending...)

6 people have joined in this Conversation

The oddest place you’ve found a delivery

by , Conversation Editor Consumer Rights 12 August 2014
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Benjamin Ward myHermes parcel note

A delivery being left outside without your consent is bad enough, but what about when your parcel is left in your recycling bin or thrown over the fence? Or even worse, thrown on to your roof? (more about deliveries...)

35 people have joined in this Conversation

Do you find special offers on specs confusing?

by , Senior Health Researcher Consumer Rights 23 June 2014
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2 for 1, free prescription sunglasses, 25% off for over-60s, free anti-reflection treatment… there are 16 special offers on Specsavers' website this morning. But do they offer value for money or just confusion? (more about glasses...)

10 people have joined in this Conversation

Should we have to haggle to get the best price?

by , Online Writer Money 10 April 2014
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Men shaking hands in shop, black and white photo

Six out of seven customers who haggle on their mobile contract get a better deal. And you can knock almost £200 off your summer holiday by negotiating with a travel agent. But should we have to turn to haggling? (more about haggling...)

10 people have joined in this Conversation

Next website still confusing shoppers

by , Conversation Editor Consumer Rights 21 February 2014
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Next account card and directory

Shopping online with Next can still lead to credit problems, despite changing its site after our previous investigation, where we revealed it automatically set up credit accounts if your card was declined... (more about Next...)

21 people have joined in this Conversation

Do you question your supermarket’s pricing tactics?

by , Senior Home Researcher Energy & Home 18 February 2014
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Special offer campaign labels

You may be a shopper who follows a list, compares prices and doubts every offer. Or you may just sling things in a basket and hope for the best. But however you shop, working out what’s cheapest is not always easy. (more on supermarket pricing tactics...)

20 people have joined in this Conversation

Your view: have you been affected by loyalty card fraud?

by , Money Researcher Money 22 January 2014
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Boots advantage card and Nectar card

From a few pounds and pence to £900 – the amount of money people have lost to loyalty scheme fraud has been eye-watering. And when we asked for your experiences, the response was quite staggering. (more about loyalty card fraud...)

29 people have joined in this Conversation

Disappointed by Disney – the missing Christmas deliveries…

by , Consumer Rights Producer Consumer Rights 8 January 2014
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Disney characters

If you have young children, chances are they’re a Disney fan. But over Christmas, disappointed customers took to the Disney Store Facebook page to complain about missing goods or the wrong gifts showing up. (more about Disney deliveries...)

12 people have joined in this Conversation

Your rights don’t reduce when prices do

by , Consumer Rights Producer Consumer Rights 28 December 2013
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Colourful sale signs

The wrapping paper is barely off before the sales have started. But if you’re looking for a bargain, don’t lose sight of your rights – they are no different whether you buy in a sale or not. (more about sale shopping...)

2 people have joined in this Conversation

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