Tag: shopping

Can you top these online grocery substitutions?

by , Senior Home Researcher Energy & Home 20 January 2015
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Shopping trolley whizzing through supermarket

Online supermarket shopping is the most convenient thing since sliced bread. But that's until your sliced bread is replaced with a doughnut. Our recent survey highlights some of the strangest substitutions... (more about online grocery substitutions...)

10 people have joined in this Conversation

Paying £35 for a laptop service you didn’t ask for?

by , Conversation Editor Technology 2 January 2015
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Laptop on man's head

Have you bought a laptop from Currys or PC World and been asked to pay an extra £35 for a set-up service? Did you know about this 'Knowhow' service before buying? Read what Currys has to say about this. (more about Currys and PC World...)

15 people have joined in this Conversation

Are those sale items really good value?

by , Digital Producer Consumer Rights 26 December 2014
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Sales on high street

With mince pies still settling in stomachs and a mass of Christmas packaging overflowing in recycling bins, it’s now officially Christmas sales time. But how can you be sure you’re getting a real bargain? (more about sales...)

3 people have joined in this Conversation

Are special offers on electrical items too good to be true?

by , Lawyer Technology 18 December 2014
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Special offers

In the market for a new TV? Or maybe a camera for Christmas? Watch out for dodgy offers on electrical goods that might not always be as attractive as they seem. In some cases these deals don't deliver any savings. (more about special offers...)

3 people have joined in this Conversation

Undercover investigation: faulty advice on faulty goods

by , Senior Researcher Consumer Rights 16 December 2014
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Cartoon of shop floor

Black Friday saw millions head to high street and online retailers to top up their Christmas gifts. Shop floor staff certainly know how to sell, but do they know your rights when it comes to returning faulty goods? (more about faulty goods...)

9 people have joined in this Conversation

Have you been hit by ‘buy now, pay later’ pitfalls?

by , Online Writer Money 8 December 2014
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charge 2

Retailers are keen to advertise 0% interest ‘buy now, pay later’ offers in the run-up to Christmas. While these deals can provide useful financial relief for hard-up families, are they really as helpful as they appear? (more about BNPL deals...)

4 people have joined in this Conversation

Broken promises and dodgy deliveries – sound familiar?

by , Chief Executive Consumer Rights 21 October 2014
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Dodgy deliveries campaign image

Ever had the displeasure of late or damaged deliveries? As we launch our campaign to stamp out dodgy deliveries, our chief exec writes that there’s no excuse for keeping customers in the dark about delivery times. (more about dodgy deliveries...)

7 people have joined in this Conversation

Are you tempted by discount store batteries?

by , Home Researcher Energy & Home 6 October 2014
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Batteries

Disposable battery prices vary a huge amount. Plump for a big brand and a four-pack could set you back over £5. Walk into a discount store and a packet of 12 could be yours for just £1. But are you tempted by them? (more about the discount batteries...)

19 people have joined in this Conversation

Phones4U: no iPhone 6 pre-order refund 4U

by , Consumer Rights Producer Consumer Rights 26 September 2014
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Phones 4u

Phones 4U, which went into administration earlier this month, has confirmed that those who pre-ordered the iPhone 6 will not have their deposit refunded. So what can you do if you’re left out of pocket? (more about Phones4U pre-orders...)

5 people have joined in this Conversation

How has your spending changed in the last 10 years?

by , Head of Economic Analysis Money 19 August 2014
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UK money

We’re currently undertaking a major piece of analysis to better understand how consumer spending has changed over the last 10 years. What do you spend your money on now that you didn’t a decade ago? (more about spending...)

6 people have joined in this Conversation

The oddest place you’ve found a delivery

by , Conversation Editor Consumer Rights 12 August 2014
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Benjamin Ward myHermes parcel note

A delivery being left outside without your consent is bad enough, but what about when your parcel is left in your recycling bin or thrown over the fence? Or even worse, thrown on to your roof? (more about deliveries...)

35 people have joined in this Conversation

Do you find special offers on specs confusing?

by , Senior Health Researcher Consumer Rights 23 June 2014
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Glasses

2 for 1, free prescription sunglasses, 25% off for over-60s, free anti-reflection treatment… there are 16 special offers on Specsavers' website this morning. But do they offer value for money or just confusion? (more about glasses...)

10 people have joined in this Conversation

Should we have to haggle to get the best price?

by , Online Writer Money 10 April 2014
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Men shaking hands in shop, black and white photo

Six out of seven customers who haggle on their mobile contract get a better deal. And you can knock almost £200 off your summer holiday by negotiating with a travel agent. But should we have to turn to haggling? (more about haggling...)

10 people have joined in this Conversation

Next website still confusing shoppers

by , Conversation Editor Consumer Rights 21 February 2014
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Next account card and directory

Shopping online with Next can still lead to credit problems, despite changing its site after our previous investigation, where we revealed it automatically set up credit accounts if your card was declined... (more about Next...)

24 people have joined in this Conversation

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