Tag: shopping

Is the person cutting your hair qualified?

by , Hair Council CEO Consumer Rights 12 April 2015
VN:F [1.9.22_1171]
2 - 0
Hair cut

Every day thousands of us have our hair cut by a hairdresser or barber. But have you ever asked whether they have the professional qualifications to do so? Sally from the Hair Council argues there needs to be regulation. (more on hairdressers...)

7 people have joined in this Conversation

What do shops have to say about piped music?

by , Conversation Editor Energy & Home 10 April 2015
VN:F [1.9.22_1171]
6 - 5

We’ve had more than 1,300 comments about background music in shops, making it our third most commented post of all time. So what do the most complained about shops have to say about it? (more about store music...)

50 people have joined in this Conversation

Making ‘dodgy deliveries’ a thing of the past

by , CEO of DPD Consumer Rights 7 April 2015
VN:F [1.9.22_1171]
5 - 0
Computer mouse on delivery boxes

With 19,000 supporters for our Dodgy Deliveries campaign, it’s clear people want to see an end to late, missing or damaged deliveries. Here’s DPD on how technology is helping them meet your expectations. (more about DPD...)

9 people have joined in this Conversation

Shops are spying on you – but does it bother you?

by , Senior Home Researcher Energy & Home 19 March 2015
VN:F [1.9.22_1171]
0 - 0
Eye spying on you

Threatened by competition from online retailers, shops are introducing new technologies to find out more about you, the customer. Do you find shops analysing your behaviour creepy, or are you happy to accept it? (more about spying shops...)

17 people have joined in this Conversation

Are businesses listening to the voice of disabled consumers?

by , Extra Costs Commission Consumer Rights 18 March 2015
VN:F [1.9.22_1171]
2 - 0

In this guest post Robin Hindle Fisher, chair of an independent inquiry into the extra costs faced by disabled people, tells us why more businesses need to appreciate the ‘purple pound’. (more about the voice of disabled consumers...)

2 people have joined in this Conversation

Your view: is your supermarket gripe in the top three?

by , Conversation Editor Consumer Rights 11 March 2015
VN:F [1.9.22_1171]
2 - 0
Half price supermarket offer

There are too many gripes to mention from our last supermarket debate, so I've summed comments on the three that just keep coming up - self-service check-outs, multi-buys and under-stocked shelves. (more about supermarket gripes...)

7 people have joined in this Conversation

Supermarket shopping: what gets on your nerves?

by , Senior Home Researcher Energy & Home 19 February 2015
VN:F [1.9.22_1171]
1 - 0
supermarket trolley

Long queues, confusing store layouts, ‘unexpected item in the bagging area’… shopping for groceries can really be a chore at times. What irritates you the most about supermarket shopping? (more about supermarket bugbears...)

34 people have joined in this Conversation

Can you top these online grocery substitutions?

by , Senior Home Researcher Energy & Home 20 January 2015
VN:F [1.9.22_1171]
0 - 0
Shopping trolley whizzing through supermarket

Online supermarket shopping is the most convenient thing since sliced bread. But that's until your sliced bread is replaced with a doughnut. Our recent survey highlights some of the strangest substitutions... (more about online grocery substitutions...)

17 people have joined in this Conversation

Paying £35 for a laptop service you didn’t ask for?

by , Conversation Editor Technology 2 January 2015
VN:F [1.9.22_1171]
20 - 2
Laptop on man's head

Have you bought a laptop from Currys or PC World and been asked to pay an extra £35 for a set-up service? Did you know about this 'Knowhow' service before buying? Read what Currys has to say about this. (more about Currys and PC World...)

28 people have joined in this Conversation

Are those sale items really good value?

by , Digital Producer Consumer Rights 26 December 2014
VN:F [1.9.22_1171]
0 - 2
Sales on high street

With mince pies still settling in stomachs and a mass of Christmas packaging overflowing in recycling bins, it’s now officially Christmas sales time. But how can you be sure you’re getting a real bargain? (more about sales...)

3 people have joined in this Conversation

Are special offers on electrical items too good to be true?

by , Lawyer Technology 18 December 2014
VN:F [1.9.22_1171]
5 - 0
Special offers

In the market for a new TV? Or maybe a camera for Christmas? Watch out for dodgy offers on electrical goods that might not always be as attractive as they seem. In some cases these deals don't deliver any savings. (more about special offers...)

3 people have joined in this Conversation

Undercover investigation: faulty advice on faulty goods

by , Senior Researcher Consumer Rights 16 December 2014
VN:F [1.9.22_1171]
3 - 0
Cartoon of shop floor

Black Friday saw millions head to high street and online retailers to top up their Christmas gifts. Shop floor staff certainly know how to sell, but do they know your rights when it comes to returning faulty goods? (more about faulty goods...)

9 people have joined in this Conversation

Have you been hit by ‘buy now, pay later’ pitfalls?

by , Online Writer Money 8 December 2014
VN:F [1.9.22_1171]
3 - 0
charge 2

Retailers are keen to advertise 0% interest ‘buy now, pay later’ offers in the run-up to Christmas. While these deals can provide useful financial relief for hard-up families, are they really as helpful as they appear? (more about BNPL deals...)

4 people have joined in this Conversation

Broken promises and dodgy deliveries – sound familiar?

by , Chief Executive Consumer Rights 21 October 2014
VN:F [1.9.22_1171]
2 - 0
Dodgy deliveries campaign image

Ever had the displeasure of late or damaged deliveries? As we launch our campaign to stamp out dodgy deliveries, our chief exec writes that there’s no excuse for keeping customers in the dark about delivery times. (more about dodgy deliveries...)

7 people have joined in this Conversation

Browse by Category

Consumer Rights

830 Conversations

10292 Participants


Energy & Home

699 Conversations

8150 Participants



862 Conversations

6772 Participants



817 Conversations

8576 Participants


Transport & Travel

612 Conversations

5134 Participants