Tag: mobile phone

Bad phone signal at home – can you cancel your contract?

by , Conversation Editor Technology 23 October 2014
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Mobile-signal

What happens if you’ve got rubbish mobile phone signal in home, but you’re locked into a one- or two-year contract? Is it easy to cancel? No, as many of the stories shared on last week’s BBC Watchdog showed. (more about mobile phone signal...)

What's your opinion on this story?

Fake iPhone chargers spark concerns

by , Business Researcher Technology 12 October 2014
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Fake iPhone charger

Have you ever bought an iPhone charger? How confident are you that it’s genuine? Counterfeit phone chargers are a real issue and can put you and others at risk. (more about fake iPhone chargers...)

4 people have joined in this Conversation

Your view: bent phone? You only have yourself to blame

by , Conversation Editor Technology 3 October 2014
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Comment box on phone

We asked you who was to blame for the ‘bendy’ iPhone 6. The emerging debate caught my interest when it curved in a direction I wasn’t expecting – don’t blame it on Apple. (more about the bendy iPhone6...)

4 people have joined in this Conversation

How many nuisance calls do you get a week?

by , Conversation Editor Technology 30 September 2014
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Angry man pulling hair out

As you might have expected, nuisance calls are ranked as the top annoyance among consumers. Our Facebook fans waded into the debate to share their frustration, as well as top tips to avoid cold callers. (more on nuisance calls...)

14 people have joined in this Conversation

Is bigger always better?

by , Conversation Editor Technology 10 September 2014
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iPhone 6 'bigger than bigger'

‘Bigger than bigger’ says Apple about the new iPhone 6 and its even bigger brother iPhone 6 Plus. The manufacturer that once lauded thumb-friendly phones has gone big… too big? (more about the iPhone 6...)

4 people have joined in this Conversation

Your view: EE’s 50p fee to skip the call queue

by , Conversation Editor Consumer Rights 29 August 2014
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EE logo

We asked whether you’d pay 50p to skip the customer service call waiting queue - 92% of you voted ‘no’. Here’s a round-up of your views on EE’s new priority service. (more about EE...)

3 people have joined in this Conversation

Jane Bradley: hang up on costly phone unlocking

by , The Scotsman Technology 18 August 2014
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Lock and key on phone

In this guest post, Jane Bradley of The Scotsman writes about the murky world of backstreet phone unlocking. Have you ever got your phone unlocked in an independent shop to avoid your network’s high fees? (more about phone unlocking...)

15 people have joined in this Conversation

Would you pay 50p to skip the call waiting queue?

by , Conversation Editor Technology 14 August 2014
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50 pence

The mobile phone provider EE has introduced a 50p fee to jump the queue on its customer service helpline. Is that a price worth paying or a kick in the teeth? (more about paying not to wait...)

48 people have joined in this Conversation

What phone features are most important to you?

by , Conversation Editor Technology 8 August 2014
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Siri on iPhone 4S

What’s most important to you when you buy a smartphone? Fingerprint scanning, voice control, 3D graphics…? Somehow I don’t think it’s any of those. (more about phone features...)

11 people have joined in this Conversation

Mobile unlocking policies are confusing and inconsistent

by , Campaign Manager Technology 5 August 2014
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Padlock on smartphone

Ofcom has published a guide on mobile phone locking and unlocking. As useful as it is to check whether your handset will be locked, it just shows how confusing and inconsistent phone locking really is. (more about phone unlocking...)

11 people have joined in this Conversation

Companies ring the changes, but not all of them are in tune

by , Campaign Manager Consumer Rights 1 August 2014
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Costly calls campaign image

It’s seven weeks since the new law banning companies from using pricey phone numbers came into force. By and large it shouldn’t cost more than the basic rate to call customer services, but not all firms got the message. (more about costly calls)

44 people have joined in this Conversation

Steer clear of mobile phone bill shock this summer

by , Consumer Rights Producer Technology 30 June 2014
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Mobile roaming

Have you ever come back from a relaxing holiday only to be hit with a huge phone bill? One in six people who have used their mobile phone abroad in the last year feel your pain... (more on bill shock...)

5 people have joined in this Conversation

Mobile phone providers are failing to communicate effectively

by , Chief Executive Technology 24 June 2014
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Mobile phone cartoon

After paying for mobile phone insurance twice over with Carphone Warehouse, our chief executive Peter Vicary-Smith says it’s time mobile phone providers learnt about the art of communication themselves. (more about phone insurance...)

10 people have joined in this Conversation

Are all companies abiding by new costly call rules?

by , Campaign Manager Consumer Rights 13 June 2014
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Red phone

Today the new Consumer Contracts Regulations come into effect. This includes a new law that prohibits most companies from using pricey phone numbers for customer lines. But is everyone sticking to the rules? (more about costly calls...)

25 people have joined in this Conversation

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