Tag: mobile phone

Do you really own your mobile phone?

by , giffgaff community member Technology 16 April 2015
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mobile phone unlock

Mobile owners are wasting £355m paying for phones they’ve already paid off. Here’s Mark, a giffgaff customer, on why his mobile network has never bundled the cost of handsets into the service charge. (more about owning your phone...)

3 people have joined in this Conversation

Are you wasting money on a mobile you already own?

by , Senior Campaigner Technology 15 April 2015
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Mobile emojis

It’s always a great feeling to know you’ve paid off a bill. But what if you were still being charged every month for something you’d already paid off? Well that could be happening with your mobile phone contract... (more about mobile phone contracts...)

17 people have joined in this Conversation

Do you report nuisance texts using SPAM?

by , Consumer Rights Producer Consumer Rights 8 April 2015
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Spam

Do you receive a lot of spam text messages asking you to claim for an accident you’ve never had? Or an SMS to reclaim the PPI money you’ve already reclaimed for free and have since spent on a break in Alicante? (more about spam texts...)

14 people have joined in this Conversation

New cap on bills for stolen mobiles falls short

by , Conversation Editor Technology 23 March 2015
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Phone being stolen

Should you have to pay for a bill that’s been racked up by criminals? The Government has reached a voluntary agreement with five mobile operators to tackle shock phone bills - we don’t think it goes far enough. (more about stolen phones...)

16 people have joined in this Conversation

What’s your message for Ofcom’s review?

by , Senior Campaigner Technology 12 March 2015
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Man angry on mobile

Ofcom is to review the UK’s digital communications markets. With three quarters of people on the wrong mobile contract and nearly half unhappy with their broadband speed, it’s time for change. (more about Ofcom's review...)

64 people have joined in this Conversation

Social media scam tricking public into money laundering

by , Consumer Rights Producer Consumer Rights 10 March 2015
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Scam written on keyboard

Social media: a valuable tool for the digital age? Or is it just another channel for marketers and scammers? Warnings from the Financial Fraud Bureau show it's more important than ever to stay safe online... (more about social media scams...)

5 people have joined in this Conversation

Would you pick a thicker phone if it meant better battery life?

by , Conversation Editor Technology 6 March 2015
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thinphone2cropped

A new Yougov poll shows that most of us are happy to have a thicker phone in exchange for a longer battery life. But if that's the way things are going, you can count me out. (more on phone battery life...)

9 people have joined in this Conversation

Your view: what’s going on in the mobile market?

by , Conversation Editor Technology 20 February 2015
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BT and EE logos on phones

BT recently announced its intention to buy mobile provider EE for £12.5bn, and there are rumours of Three buying O2. What followed was an intense debate about mergers. (more about the mobile mergers...)

4 people have joined in this Conversation

If you want a cheap bill, who you gonna call? Not 118

by , Technology Researcher Technology 17 February 2015
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118 118

If you’re looking for a phone number, you may be tempted to call directory enquiries. Although these heavily advertised 118 services can be useful, they could leave you with a hefty bill… (more about calling 118...)

21 people have joined in this Conversation

If phones can be unlocked in the US, why not in the UK?

by , Senior Campaigner Technology 13 February 2015
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Lock and key on phone

All mobile operators in the US will now have to unlock mobile phones or tablets at the end of your contract. Great news for US consumers - shame about us Brits! (more about phone unlocking...)

8 people have joined in this Conversation

BT buys EE – are mergers good news for customers?

by , Senior Campaigner Technology 5 February 2015
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BT and EE merger

BT has bought the mobile provider EE. O2 is expected to merge with Three. Is it time that the telecoms market was looked at by competition authorities? What do you think about these mergers? (more about BT and EE...)

74 people have joined in this Conversation

You shouldn’t have to foot the bill for stolen phones

by , Senior Campaigner Technology 31 January 2015
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Lost smartphone in grass

We’re calling on mobile providers to play fair with their customers one year after they promised to protect people facing massive bills if their phone is lost or stolen. You should not have to foot the bill for fraud. (more on mobile liability caps...)

8 people have joined in this Conversation

Bank and credit card customers still face costly calls

by , Researcher/Writer Technology 29 January 2015
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Phone cartoon

We've found that current account and credit card providers are still using high-cost telephone numbers, despite a Financial Conduct Authority (FCA) proposal to ban them. (more on calling your bank...)

21 people have joined in this Conversation

How much are you really paying for your handset?

by , Chief Executive Technology 27 January 2015
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Mobile phone on money

Our chief executive Peter Vicary-Smith says it’s time for a heads-up on hidden mobile phone handset costs. Wouldn’t it be easier if the cost of your handset was separate from charges for calls, data and texts? (more about mobile handsets...)

13 people have joined in this Conversation

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