If phones use terms such as ‘water resistant’ as selling points then shouldn’t the warranty cover the cost of mending broken parts that stop them from resisting water?
It should be easy to change your mobile phone provider to get a better deal. In practice though, we all know switching can be a real hassle. Now Ofcom says it plans to make the process much simpler and quicker.
He lives in a pineapple under the sea, and has a best friend named Patrick (sadly not our very own Mr Steen). But even SpongeBob SquarePants would be shocked to receive a bill for over £3,000.
Calling the 123 Speaking Clock now costs at least 39p. It’s probably not something you’re too concerned about, until you spot the phone number mysteriously appearing on your landline phone bill.
Recent research has revealed that children will return to school with £3.2bn worth of tech in their school bags. It’s an astronomical amount, but it’s the stark change in attitude towards technology that’s got me thinking.
More than a year after companies were banned from having costly customer service numbers, we found that some travel companies were still using them. Where have you spotted pricey 084 numbers?
I like companies with 0800 numbers. To me it’s like they’re saying: ‘Give us a ring, we’re happy to talk to you and it won’t cost you a penny.’ Well, unless you’re calling from a mobile that is.
There’s no pleasant way to pay the bills, but being charged extra for how you choose to pay is rubbing salt in the wound. Did you know that not paying by direct debit and getting paper bills could cost you £243 a year?
Today we hosted the first public speech by Ofcom’s new Chief Executive Sharon White as she set out how she plans to make it easier for you to switch to a better deal and get the services you’ve been promised.
Tomorrow we pay our annual visit to Parliament to lobby MPs to pick one of our suggested backbench Bills. Why? Because there’s a ballot to choose 20 MPs who’ll be given priority to present a Private Member’s Bill.
What’s the most annoying sound you can think of? A crying baby on a plane? A neighbour with a drill? A car alarm at 3am? For me, it’s bubbly pop music while on hold to call centres.
Which? hired experts Pen Test Partners to test the security of the websites of the four major mobile phone providers. In this guest post Ken Munro, from the company, explains the test and what they found.
You’re still facing long waiting times and having your call cut off when phoning Her Majesty’s Revenue & Customs – that’s clear from the stories you’ve told us. So we’re starting a poll to find out how long you’ve waited.
Mobile owners are wasting £355m paying for phones they’ve already paid off. Here’s Mark, a giffgaff customer, on why his mobile network has never bundled the cost of handsets into the service charge.