Tag: mobile phone

Have HMRC helplines left you hanging on?

by , Senior Money Researcher Money 15 December 2014
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Man on phone bored

It’s true that Her Majesty’s Revenue & Customs gets a lot of calls (60m a year) but, even so, our findings paint a less than flattering picture. Have you been left hanging on the phone by HMRC? (more about HMRC...)

5 people have joined in this Conversation

Is it good to talk? Line rental prices keep rising

by , Technology Researcher Technology 21 November 2014
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Arrow and phone

BT, Sky and TalkTalk are delivering unwanted early Christmas presents to customers by increasing line rental prices in December. And Virgin Media has announced a similar line rental price rise for February next year. (more about line rental price rises...)

11 people have joined in this Conversation

FFA UK: beware of ‘number spoofing’ fraudsters

by , Director of FFA UK Consumer Rights 11 November 2014
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Mobile phone

You'd think you could trust your phone’s caller display, but fraudsters have found a way to spoof your bank’s number. Here’s Katy Worobec of Financial Fraud Action UK to fill you in on ‘number spoofing’. (more about number spoofing...)

12 people have joined in this Conversation

Does a lack of mobile coverage push your buttons?

by , Campaign Manager Technology 7 November 2014
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Screen shot of mobile coverage map

With 3G and 4G the mobile networks are keen to tell us how we can stay connected wherever we go. But that’s not always the case, and finding yourself stuck without any reception can be deeply frustrating. (more on mobile coverage...)

11 people have joined in this Conversation

Scam watch: ‘financial services’ cold callers

by , Online Writer Money 28 October 2014
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Finanical_services__scam

Ever had a call from a scammer posing as a financial services provider? They’re persistent and plausible, but beware of divulging any personal details to these cold callers. (more about 'financial services' scam...)

4 people have joined in this Conversation

Bad phone signal at home – can you cancel your contract?

by , Conversation Editor Technology 23 October 2014
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Mobile-signal

What happens if you’ve got rubbish mobile phone signal at home, but you’re locked into a one- or two-year contract? Is it easy to cancel? No, as many of the stories shared on last week’s BBC Watchdog showed. (more about mobile phone signal...)

21 people have joined in this Conversation

Fake iPhone chargers spark concerns

by , Business Researcher Technology 12 October 2014
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Fake iPhone charger

Have you ever bought an iPhone charger? How confident are you that it’s genuine? Counterfeit phone chargers are a real issue and can put you and others at risk. (more about fake iPhone chargers...)

4 people have joined in this Conversation

Your view: bent phone? You only have yourself to blame

by , Conversation Editor Technology 3 October 2014
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Comment box on phone

We asked you who was to blame for the ‘bendy’ iPhone 6. The emerging debate caught my interest when it curved in a direction I wasn’t expecting – don’t blame it on Apple. (more about the bendy iPhone6...)

4 people have joined in this Conversation

How many nuisance calls do you get a week?

by , Conversation Editor Technology 30 September 2014
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Angry man pulling hair out

As you might have expected, nuisance calls are ranked as the top annoyance among consumers. Our Facebook fans waded into the debate to share their frustration, as well as top tips to avoid cold callers. (more on nuisance calls...)

29 people have joined in this Conversation

Is bigger always better?

by , Conversation Editor Technology 10 September 2014
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iPhone 6 'bigger than bigger'

‘Bigger than bigger’ says Apple about the new iPhone 6 and its even bigger brother iPhone 6 Plus. The manufacturer that once lauded thumb-friendly phones has gone big… too big? (more about the iPhone 6...)

5 people have joined in this Conversation

Your view: EE’s 50p fee to skip the call queue

by , Conversation Editor Consumer Rights 29 August 2014
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EE logo

We asked whether you’d pay 50p to skip the customer service call waiting queue - 92% of you voted ‘no’. Here’s a round-up of your views on EE’s new priority service. (more about EE...)

4 people have joined in this Conversation

Jane Bradley: hang up on costly phone unlocking

by , The Scotsman Technology 18 August 2014
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Lock and key on phone

In this guest post, Jane Bradley of The Scotsman writes about the murky world of backstreet phone unlocking. Have you ever got your phone unlocked in an independent shop to avoid your network’s high fees? (more about phone unlocking...)

15 people have joined in this Conversation

Would you pay 50p to skip the call waiting queue?

by , Conversation Editor Technology 14 August 2014
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50 pence

The mobile phone provider EE has introduced a 50p fee to jump the queue on its customer service helpline. Is that a price worth paying or a kick in the teeth? (more about paying not to wait...)

48 people have joined in this Conversation

What phone features are most important to you?

by , Conversation Editor Technology 8 August 2014
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Siri on iPhone 4S

What’s most important to you when you buy a smartphone? Fingerprint scanning, voice control, 3D graphics…? Somehow I don’t think it’s any of those. (more about phone features...)

11 people have joined in this Conversation

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