Tag: mobile phone

Which call centres keep you waiting longest?

by , Technology Researcher Consumer Rights 21 May 2015
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call centre 2

What’s the most annoying sound you can think of? A crying baby on a plane? A neighbour with a drill? A car alarm at 3am? For me, it’s bubbly pop music while on hold to call centres. (more about call centres ...)

10 people have joined in this Conversation

How can we prevent mobile phone fraud?

by , Ethical Hacker Consumer Rights 19 May 2015
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mobile-fraud

Which? hired experts Pen Test Partners to test the security of the websites of the four major mobile phone providers. In this guest post Ken Munro, from the company, explains the test and what they found. (more about mobile fraud ...)

2 people have joined in this Conversation

How long have HMRC helplines kept you waiting?

by , Senior Money Researcher Money 11 May 2015
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Person making phone call

You're still facing long waiting times and having your call cut off when phoning Her Majesty’s Revenue & Customs – that’s clear from the stories you’ve told us. So we're starting a poll to find out how long you've waited. (more about HMRC helplines ...)

36 people have joined in this Conversation

Do you really own your mobile phone?

by , giffgaff community member Technology 16 April 2015
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mobile phone unlock

Mobile owners are wasting £355m paying for phones they’ve already paid off. Here’s Mark, a giffgaff customer, on why his mobile network has never bundled the cost of handsets into the service charge. (more about owning your phone...)

3 people have joined in this Conversation

Are you wasting money on a mobile you already own?

by , Senior Campaigner Technology 15 April 2015
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Mobile emojis

It’s always a great feeling to know you’ve paid off a bill. But what if you were still being charged every month for something you’d already paid off? Well that could be happening with your mobile phone contract... (more about mobile phone contracts...)

18 people have joined in this Conversation

Do you report nuisance texts using SPAM?

by , Consumer Rights Producer Consumer Rights 8 April 2015
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Spam

Do you receive a lot of spam text messages asking you to claim for an accident you’ve never had? Or an SMS to reclaim the PPI money you’ve already reclaimed for free and have since spent on a break in Alicante? (more about spam texts...)

18 people have joined in this Conversation

New cap on bills for stolen mobiles falls short

by , Conversation Editor Technology 23 March 2015
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Phone being stolen

Should you have to pay for a bill that’s been racked up by criminals? The Government has reached a voluntary agreement with five mobile operators to tackle shock phone bills - we don’t think it goes far enough. (more about stolen phones...)

17 people have joined in this Conversation

What’s your message for Ofcom’s review?

by , Senior Campaigner Technology 12 March 2015
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Man angry on mobile

Ofcom is to review the UK’s digital communications markets. With three quarters of people on the wrong mobile contract and nearly half unhappy with their broadband speed, it’s time for change. (more about Ofcom's review...)

64 people have joined in this Conversation

Social media scam tricking public into money laundering

by , Consumer Rights Producer Consumer Rights 10 March 2015
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Scam written on keyboard

Social media: a valuable tool for the digital age? Or is it just another channel for marketers and scammers? Warnings from the Financial Fraud Bureau show it's more important than ever to stay safe online... (more about social media scams...)

5 people have joined in this Conversation

Would you pick a thicker phone if it meant better battery life?

by , Conversation Editor Technology 6 March 2015
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thinphone2cropped

A new Yougov poll shows that most of us are happy to have a thicker phone in exchange for a longer battery life. But if that's the way things are going, you can count me out. (more on phone battery life...)

10 people have joined in this Conversation

Your view: what’s going on in the mobile market?

by , Conversation Editor Technology 20 February 2015
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BT and EE logos on phones

BT recently announced its intention to buy mobile provider EE for £12.5bn, and there are rumours of Three buying O2. What followed was an intense debate about mergers. (more about the mobile mergers...)

4 people have joined in this Conversation

If you want a cheap bill, who you gonna call? Not 118

by , Technology Researcher Technology 17 February 2015
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118 118

If you’re looking for a phone number, you may be tempted to call directory enquiries. Although these heavily advertised 118 services can be useful, they could leave you with a hefty bill… (more about calling 118...)

24 people have joined in this Conversation

If phones can be unlocked in the US, why not in the UK?

by , Senior Campaigner Technology 13 February 2015
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Lock and key on phone

All mobile operators in the US will now have to unlock mobile phones or tablets at the end of your contract. Great news for US consumers - shame about us Brits! (more about phone unlocking...)

8 people have joined in this Conversation

BT buys EE – are mergers good news for customers?

by , Senior Campaigner Technology 5 February 2015
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BT and EE merger

BT has bought the mobile provider EE. O2 is expected to merge with Three. Is it time that the telecoms market was looked at by competition authorities? What do you think about these mergers? (more about BT and EE...)

74 people have joined in this Conversation

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