Tag: mobile phone

New cap on bills for stolen mobiles falls short

by , Conversation Editor Technology 23 March 2015
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Phone being stolen

Should you have to pay for a bill that’s been racked up by criminals? The Government has reached a voluntary agreement with five mobile operators to tackle shock phone bills - we don’t think it goes far enough. (more about stolen phones...)

14 people have joined in this Conversation

What’s your message for Ofcom’s review?

by , Senior Campaigner Technology 12 March 2015
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Man angry on mobile

Ofcom is to review the UK’s digital communications markets. With three quarters of people on the wrong mobile contract and nearly half unhappy with their broadband speed, it’s time for change. (more about Ofcom's review...)

64 people have joined in this Conversation

Social media scam tricking public into money laundering

by , Consumer Rights Producer Consumer Rights 10 March 2015
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Scam written on keyboard

Social media: a valuable tool for the digital age? Or is it just another channel for marketers and scammers? Warnings from the Financial Fraud Bureau show it's more important than ever to stay safe online... (more about social media scams...)

5 people have joined in this Conversation

Would you pick a thicker phone if it meant better battery life?

by , Conversation Editor Technology 6 March 2015
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thinphone2cropped

A new Yougov poll shows that most of us are happy to have a thicker phone in exchange for a longer battery life. But if that's the way things are going, you can count me out. (more on phone battery life...)

9 people have joined in this Conversation

Your view: what’s going on in the mobile market?

by , Conversation Editor Technology 20 February 2015
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BT and EE logos on phones

BT recently announced its intention to buy mobile provider EE for £12.5bn, and there are rumours of Three buying O2. What followed was an intense debate about mergers. (more about the mobile mergers...)

4 people have joined in this Conversation

If you want a cheap bill, who you gonna call? Not 118

by , Technology Researcher Technology 17 February 2015
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118 118

If you’re looking for a phone number, you may be tempted to call directory enquiries. Although these heavily advertised 118 services can be useful, they could leave you with a hefty bill… (more about calling 118...)

21 people have joined in this Conversation

If phones can be unlocked in the US, why not in the UK?

by , Senior Campaigner Technology 13 February 2015
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Lock and key on phone

All mobile operators in the US will now have to unlock mobile phones or tablets at the end of your contract. Great news for US consumers - shame about us Brits! (more about phone unlocking...)

8 people have joined in this Conversation

BT buys EE – are mergers good news for customers?

by , Senior Campaigner Technology 5 February 2015
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BT and EE merger

BT has bought the mobile provider EE. O2 is expected to merge with Three. Is it time that the telecoms market was looked at by competition authorities? What do you think about these mergers? (more about BT and EE...)

74 people have joined in this Conversation

You shouldn’t have to foot the bill for stolen phones

by , Senior Campaigner Technology 31 January 2015
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Lost smartphone in grass

We’re calling on mobile providers to play fair with their customers one year after they promised to protect people facing massive bills if their phone is lost or stolen. You should not have to foot the bill for fraud. (more on mobile liability caps...)

8 people have joined in this Conversation

Bank and credit card customers still face costly calls

by , Researcher/Writer Technology 29 January 2015
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Phone cartoon

We've found that current account and credit card providers are still using high-cost telephone numbers, despite a Financial Conduct Authority (FCA) proposal to ban them. (more on calling your bank...)

21 people have joined in this Conversation

How much are you really paying for your handset?

by , Chief Executive Technology 27 January 2015
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Mobile phone on money

Our chief executive Peter Vicary-Smith says it’s time for a heads-up on hidden mobile phone handset costs. Wouldn’t it be easier if the cost of your handset was separate from charges for calls, data and texts? (more about mobile handsets...)

13 people have joined in this Conversation

Utility Warehouse: are you in control of your mobile bill?

by , Utility Warehouse Technology 22 January 2015
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Mobile texting

More than 45,000 people have supported our Unlock Mobiles campaign, and the mobile provider Utility Warehouse supports it too. Here’s Simon on why you should have more control over what you spend on mobiles. (more about mobiles...)

6 people have joined in this Conversation

The hidden cost of your mobile contract

by , Senior Campaigner Technology 16 January 2015
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Unlock Better Mobile Deals logo

Our latest research has found that mobile customers are collectively losing out on billions of pounds a year by being on the wrong contract for their usage. When was the last time you switched mobile contract? (more on switching mobile contracts...)

4 people have joined in this Conversation

Premier Inn stops using 0871 number for customers

by , Senior Home Researcher Transport & Travel 30 December 2014
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premier inn

It might be one of the nation’s favourite hotel chains, but Premier Inn was charging customers too much for phone calls, until we stepped in. Have you spotted a travel firm promoting pricey numbers to customers? (more about Premier Inn...)

10 people have joined in this Conversation

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