Tag: mobile phone

Your view: EE’s 50p fee to skip the call queue

by , Conversation Editor Consumer Rights 29 August 2014
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EE logo

We asked whether you’d pay 50p to skip the customer service call waiting queue - 92% of you voted ‘no’. Here’s a round-up of your views on EE’s new priority service. (more about EE...)

2 people have joined in this Conversation

Jane Bradley: hang up on costly phone unlocking

by , The Scotsman Technology 18 August 2014
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Lock and key on phone

In this guest post, Jane Bradley of The Scotsman writes about the murky world of backstreet phone unlocking. Have you ever got your phone unlocked in an independent shop to avoid your network’s high fees? (more about phone unlocking...)

15 people have joined in this Conversation

Would you pay 50p to skip the call waiting queue?

by , Conversation Editor Technology 14 August 2014
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50 pence

The mobile phone provider EE has introduced a 50p fee to jump the queue on its customer service helpline. Is that a price worth paying or a kick in the teeth? (more about paying not to wait...)

43 people have joined in this Conversation

What phone features are most important to you?

by , Conversation Editor Technology 8 August 2014
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Siri on iPhone 4S

What’s most important to you when you buy a smartphone? Fingerprint scanning, voice control, 3D graphics…? Somehow I don’t think it’s any of those. (more about phone features...)

11 people have joined in this Conversation

Mobile unlocking policies are confusing and inconsistent

by , Campaign Manager Technology 5 August 2014
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Padlock on smartphone

Ofcom has published a guide on mobile phone locking and unlocking. As useful as it is to check whether your handset will be locked, it just shows how confusing and inconsistent phone locking really is. (more about phone unlocking...)

10 people have joined in this Conversation

Companies ring the changes, but not all of them are in tune

by , Campaign Manager Consumer Rights 1 August 2014
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Costly calls campaign image

It’s seven weeks since the new law banning companies from using pricey phone numbers came into force. By and large it shouldn’t cost more than the basic rate to call customer services, but not all firms got the message. (more about costly calls)

42 people have joined in this Conversation

Steer clear of mobile phone bill shock this summer

by , Consumer Rights Producer Technology 30 June 2014
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Mobile roaming

Have you ever come back from a relaxing holiday only to be hit with a huge phone bill? One in six people who have used their mobile phone abroad in the last year feel your pain... (more on bill shock...)

4 people have joined in this Conversation

Mobile phone providers are failing to communicate effectively

by , Chief Executive Technology 24 June 2014
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Mobile phone cartoon

After paying for mobile phone insurance twice over with Carphone Warehouse, our chief executive Peter Vicary-Smith says it’s time mobile phone providers learnt about the art of communication themselves. (more about phone insurance...)

10 people have joined in this Conversation

Are all companies abiding by new costly call rules?

by , Campaign Manager Consumer Rights 13 June 2014
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Red phone

Today the new Consumer Contracts Regulations come into effect. This includes a new law that prohibits most companies from using pricey phone numbers for customer lines. But is everyone sticking to the rules? (more about costly calls...)

20 people have joined in this Conversation

The Bills we want MPs to pick

by , Parliamentary Manager Consumer Rights 12 June 2014
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UK parliament

Today we’re paying a visit to Parliament to lobby MPs to pick one of our suggested backbench Bills. Why? Because there’s a ballot to choose 20 MPs who will be allowed to put forward a ‘Private Member’s Bill’… (more about our Bills...)

4 people have joined in this Conversation

Pat and Rob on the case for free mobile unlocking

by , Conversation Editor Technology 10 June 2014
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Unlock Better Mobile Deals logo

In under two weeks, more than 17,500 people have signed our petition to Unlock Better Mobile Deals. We don’t think handsets should be locked to a network after you’ve left – here's Pat and Rob to explain why. (more about mobile unlocking...)

8 people have joined in this Conversation

We want to unlock better mobile phone deals

by , Campaign Manager Technology 29 May 2014
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Unlock Better Mobile Deals logo

Today we launch our campaign to Unlock Better Mobile Deals. You shouldn’t be trapped in contracts that aren’t right for you, or be stuck with locked phones when your contract ends. And we need your help. (help us unlock mobiles...)

6 people have joined in this Conversation

Your view: revolting against bad battery life

by , Conversation Editor Technology 16 May 2014
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Comment box on phone

Bad smartphone battery life continues to get you worked up, with views coming in from Facebook, Twitter and here on Which? Convo. Is battery life one of your top considerations when buying a smartphone? (more about battery life...)

2 people have joined in this Conversation

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