Tag: mobile phone

Your view: what’s going on in the mobile market?

by , Conversation Editor Technology 20 February 2015
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BT and EE logos on phones

BT recently announced its intention to buy mobile provider EE for £12.5bn, and there are rumours of Three buying O2. What followed was an intense debate about mergers. (more about the mobile mergers...)

4 people have joined in this Conversation

If you want a cheap bill, who you gonna call? Not 118

by , Technology Researcher Technology 17 February 2015
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118 118

If you’re looking for a phone number, you may be tempted to call directory enquiries. Although these heavily advertised 118 services can be useful, they could leave you with a hefty bill… (more about calling 118...)

17 people have joined in this Conversation

If phones can be unlocked in the US, why not in the UK?

by , Senior Campaigner Technology 13 February 2015
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Lock and key on phone

All mobile operators in the US will now have to unlock mobile phones or tablets at the end of your contract. Great news for US consumers - shame about us Brits! (more about phone unlocking...)

7 people have joined in this Conversation

BT buys EE – are mergers good news for customers?

by , Senior Campaigner Technology 5 February 2015
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BT and EE merger

BT has bought the mobile provider EE. O2 is expected to merge with Three. Is it time that the telecoms market was looked at by competition authorities? What do you think about these mergers? (more about BT and EE...)

73 people have joined in this Conversation

You shouldn’t have to foot the bill for stolen phones

by , Senior Campaigner Technology 31 January 2015
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Lost smartphone in grass

We’re calling on mobile providers to play fair with their customers one year after they promised to protect people facing massive bills if their phone is lost or stolen. You should not have to foot the bill for fraud. (more on mobile liability caps...)

8 people have joined in this Conversation

Bank and credit card customers still face costly calls

by , Researcher/Writer Technology 29 January 2015
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Phone cartoon

We've found that current account and credit card providers are still using high-cost telephone numbers, despite a Financial Conduct Authority (FCA) proposal to ban them. (more on calling your bank...)

21 people have joined in this Conversation

How much are you really paying for your handset?

by , Chief Executive Technology 27 January 2015
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Mobile phone on money

Our chief executive Peter Vicary-Smith says it’s time for a heads-up on hidden mobile phone handset costs. Wouldn’t it be easier if the cost of your handset was separate from charges for calls, data and texts? (more about mobile handsets...)

13 people have joined in this Conversation

Utility Warehouse: are you in control of your mobile bill?

by , Utility Warehouse Technology 22 January 2015
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Mobile texting

More than 45,000 people have supported our Unlock Mobiles campaign, and the mobile provider Utility Warehouse supports it too. Here’s Simon on why you should have more control over what you spend on mobiles. (more about mobiles...)

5 people have joined in this Conversation

The hidden cost of your mobile contract

by , Senior Campaigner Technology 16 January 2015
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Unlock Better Mobile Deals logo

Our latest research has found that mobile customers are collectively losing out on billions of pounds a year by being on the wrong contract for their usage. When was the last time you switched mobile contract? (more on switching mobile contracts...)

4 people have joined in this Conversation

Premier Inn stops using 0871 number for customers

by , Senior Home Researcher Transport & Travel 30 December 2014
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premier inn

It might be one of the nation’s favourite hotel chains, but Premier Inn was charging customers too much for phone calls, until we stepped in. Have you spotted a travel firm promoting pricey numbers to customers? (more about Premier Inn...)

10 people have joined in this Conversation

Government and mobile networks plan to drive out not-spots

by , Campaign Manager Technology 18 December 2014
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3D illustration of cellular network over Europe map

In a Government deal, EE, O2, Vodafone and Three Mobile have agreed to dramatically improve mobile coverage across the UK by 2017. Are you ready to see the back of not-spots? (more about mobile coverage...)

6 people have joined in this Conversation

Have HMRC helplines left you hanging on?

by , Senior Money Researcher Money 15 December 2014
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Man on phone bored

It’s true that Her Majesty’s Revenue & Customs gets a lot of calls (60m a year) but, even so, our findings paint a less than flattering picture. Have you been left hanging on the phone by HMRC? (more about HMRC...)

17 people have joined in this Conversation

Is it good to talk? Line rental prices keep rising

by , Technology Researcher Technology 21 November 2014
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Arrow and phone

BT, Sky and TalkTalk are delivering unwanted early Christmas presents to customers by increasing line rental prices in December. And Virgin Media has announced a similar line rental price rise for February next year. (more about line rental price rises...)

16 people have joined in this Conversation

FFA UK: beware of ‘number spoofing’ fraudsters

by , Director of FFA UK Consumer Rights 11 November 2014
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Mobile phone

You'd think you could trust your phone’s caller display, but fraudsters have found a way to spoof your bank’s number. Here’s Katy Worobec of Financial Fraud Action UK to fill you in on ‘number spoofing’. (more about number spoofing...)

13 people have joined in this Conversation

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