Tag: energy suppliers

Did a cancelled insulation installation leave you cold?

by , Senior Home Researcher Energy & Home 19 May 2013
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A model house with a bobble hat on the roof

Thousands of energy customers had their free insulation installations cancelled at the last minute after the Carbon Emissions Reduction Target scheme came to an end. Were you affected by the cancellations? (more about CERT insulation cancellations...)

What's your opinion on this story?

Smart meter roll-out delayed – time to get it right

by , Advocacy Officer Energy & Home 13 May 2013
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Green sand timer

News reached us last week that the introduction of smart meters into 30m UK homes would be delayed by a year. Time enough for the government to make sure the £11bn cost doesn't spiral out of control. (more about smart meter roll-out...)

5 people have joined in this Conversation

Scrap energy standing charges to keep it simple

by , Advocacy Officer Energy & Home 1 May 2013
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A pile of colourful numbers

You may have seen today's Daily Mail story about the 'standing charges' energy companies levy on customers. If you've ever read your bill, you’ll be familiar with the term, but what are these charges? Why do they vary? (more about energy standing charges...)

7 people have joined in this Conversation

Co-operative Energy: we all need simple energy tariffs

by , Co-operative Energy Energy & Home 25 April 2013
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A solved maze

We’re campaigning for simple energy prices at Which?. In this guest post, Nigel Mason of Co-operative Energy explains how its research shows eight in 10 people don’t realise they're paying more than they need to. (more about simple energy prices...)

2 people have joined in this Conversation

Confusing energy prices – Ofgem’s plans are not the answer

by , Executive Director Energy & Home 22 April 2013
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Calling for a single unit price

Energy prices are too confusing. The government and Ofgem must sort this mess out by forcing energy companies to present their prices in a clear, simple way. (more about making energy prices simple...)

15 people have joined in this Conversation

How can energy companies win back your trust?

by , MP for South Suffolk Energy & Home 10 April 2013
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An illuminated exclamation mark among question marks

Trust in energy companies has been dwindling while prices have been creeping up. Over to Tim Yeo MP, who's giving you a chance to share your questions with your energy suppliers. Do you trust your supplier? (more about energy supplier trust...)

13 people have joined in this Conversation

Tired of wasting energy on inaccurate bills?

by , Campaigns and Community Producer Energy & Home 26 March 2013
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Coin on gas flame

With so many bills to keep track of every month, perhaps it was inevitable that I would run into a problem. But after an expensive mistake with my energy direct debit, I’ll start watching my bills like a hawk. (more about inaccurate energy bills...)

11 people have joined in this Conversation

Could you warm to a district heating scheme?

by , Policy Research Assistant Energy & Home 22 March 2013
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A tiny house in someone's hands

District heating schemes could be a low-carbon solution for energy supplies, but customers are not protected by consumer regulations. Are you part of a shared heating scheme? (more about district heating schemes...)

7 people have joined in this Conversation

Does your energy supplier top the complaints league table?

by , Conversation Editor Energy & Home 15 March 2013
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An angry slice of toast

We called for energy supplier complaints data to be made public and Ofgem listened. Now that the figures are available, you can see how the companies compare. Have you ever complained to your energy supplier? (more about energy company complaints...)

34 people have joined in this Conversation

Do you know what your energy bills pay for?

by , Advocacy Officer Energy & Home 27 February 2013
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Blue light bulb

I’m sure you’ll have heard about the latest announcement from British Gas today. The company posted an 11% rise in profits on its residential supply business. But I’m not here to bash British Gas for making money... (more on energy bill costs...)

6 people have joined in this Conversation

We’re calling for radical action for fairer energy tariffs

by , Executive Director Energy & Home 22 February 2013
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The inside of a pylon at sunset

Our executive director, Richard Lloyd, says Ofgem’s proposals for simpler energy tariffs do not go far enough. The Prime Minister’s promise for fairer energy bills will fail without more radical action. (more about simpler energy tariffs...)

13 people have joined in this Conversation

Energy deals shouldn’t be this complicated

by , Senior Home Researcher Energy & Home 16 February 2013
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Call centre staff

We've launched our third investigation into how energy deals are sold over the phone - energy companies are getting better at offering us the cheapest tariff, but are still struggling to give us accurate quotes. (more about energy sales over the phone...)

12 people have joined in this Conversation

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