Tag: energy bills

A damning indictment o​f​​ ​the energy industry

by , Campaigns Manager Energy & Home 7 July 2015
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energy_greedy

Millions of us are paying more for energy than we need to - that’s what a long-awaited investigation into the industry has found. So where do we go from here? (more about the energy industry ...)

32 people have joined in this Conversation

Are your bills higher because of how you choose to pay?

by , Online Writer Money 19 June 2015
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pay bills online

There's no pleasant way to pay the bills, but being charged extra for how you choose to pay is rubbing salt in the wound. Did you know that not paying by direct debit and getting paper bills could cost you £243 a year? (more about costs for paying your bills ...)

4 people have joined in this Conversation

Why cutting the price of energy really matters

by , Conversation Editor Energy & Home 2 June 2015
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Fair energy illustration

‘I’d like to use my heating in winter and not just when people visit.’ That was only one of many comments we’ve had from the more than 203,900 of you who have signed our petition for fair energy prices. (more about cutting energy bills ...)

11 people have joined in this Conversation

The prize for awful customer service goes to…

by , Chief Executive Energy & Home 28 May 2015
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worstaward 1

One energy company has a particularly dire track record when it comes to customer service, as Which? chief executive Peter Vicary-Smith knows only too well. (more about poor customer service ...)

16 people have joined in this Conversation

Have you been cold called by a ‘Green Deal’ scam?

by , Senior Researcher Energy & Home 25 May 2015
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Green Deal

It’s no wonder a scheme that helps you buy a new boiler or insulation for your home should be popular. But some of you have suffered Green Deal scammers and cold callers, and we’d like to hear your stories. (more about the Green Deal ...)

7 people have joined in this Conversation

Why was the ban on energy-guzzling light bulbs delayed?

by , Conversation Editor Energy & Home 28 April 2015
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LED bulb

Are LED light bulbs now good enough and cheap enough to justify banning the less eco-friendly halogen bulbs? The answer, seems to be no. Or at least, not yet. (more about light bulbs ...)

33 people have joined in this Conversation

Our five tests for the energy investigation

by , Executive Director Energy & Home 27 April 2015
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gas bill new

In just a month, the provisional findings of an investigation into the energy market are due to be revealed. We've written to the body carrying out the investigation, with five tests we’ll judge its suggested remedies against. (more about energy prices ...)

7 people have joined in this Conversation

Turning up the heat on district heating

by , Senior Policy Adviser Energy & Home 2 April 2015
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pipes

Many of us don’t trust energy suppliers, but what if you were stuck with one supplier for as long as you lived in a property, with no control over the price you pay? This is the reality for many district heating customers. (more about district heating...)

22 people have joined in this Conversation

Petrol pump energy pricing is key to switching

by , Campaigns Manager Energy & Home 30 March 2015
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Energy meter

Our latest research, conducted with EDF Energy, reveals that simple pricing would mean more of us would be able to easily spot the cheapest energy deal. In turn, this would increase our willingness to switch. (more about simple energy pricing...)

7 people have joined in this Conversation

Scottish Power sales calls banned for 12 days

by , Campaigns Manager Energy & Home 4 March 2015
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Arrow and phone

Scottish Power has been served with a 12-day sales ban by Ofgem after failing to meet the regulator’s customer service targets. It’s good to see Ofgem hitting suppliers where it hurts. (more about Scottish Power...)

15 people have joined in this Conversation

Do the Big Six deserve their loyal customers?

by , Campaigns Manager Energy & Home 18 February 2015
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energy_greedy

Today is a watershed moment for the energy market. The Competition and Markets Authority has confirmed what we’ve known all along - competition isn’t working for consumers. (more about the CMA investigation...)

14 people have joined in this Conversation

Lack of competition in the energy market costs us billions

by , Campaigns Manager Energy & Home 3 February 2015
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Fair energy illustration

Our latest analysis of energy prices suggests bills could have been slashed further and sooner than the recent round of cuts. Do you think you’re paying a fair price for energy? (more about energy prices...)

10 people have joined in this Conversation

How does infrastructure spending impact your bills?

by , Campaigns Officer Energy & Home 14 January 2015
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Infrastructure illustration

Many of us have noticed the impact of rising essential bills like energy. New private spending on infrastructure will push bills up further, and we’re concerned no one is making sure it's affordable. (more on infrastructure spending...)

8 people have joined in this Conversation

Who switched energy suppliers in The Big Switch and why?

by , Researcher at UEA Energy & Home 9 January 2015
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a big switch on red background

In 2012 Which? and 38 Degrees launched the UK's first and largest collective energy switch. With 145,000 people taking part, this provided a unique opportunity to analyse real life switching decisions. (more about The Big Switch...)

10 people have joined in this Conversation

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