Millions of us are paying more for energy than we need to – that’s what a long-awaited investigation into the industry has found. So where do we go from here?
There’s no pleasant way to pay the bills, but being charged extra for how you choose to pay is rubbing salt in the wound. Did you know that not paying by direct debit and getting paper bills could cost you £243 a year?
‘I’d like to use my heating in winter and not just when people visit.’ That was only one of many comments we’ve had from the more than 203,900 of you who have signed our petition for fair energy prices.
One energy company has a particularly dire track record when it comes to customer service, as Which? chief executive Peter Vicary-Smith knows only too well.
It’s no wonder a scheme that helps you buy a new boiler or insulation for your home should be popular. But some of you have suffered Green Deal scammers and cold callers, and we’d like to hear your stories.
Are LED light bulbs now good enough and cheap enough to justify banning the less eco-friendly halogen bulbs? The answer, seems to be no. Or at least, not yet.
In just a month, the provisional findings of an investigation into the energy market are due to be revealed. We’ve written to the body carrying out the investigation, with five tests we’ll judge its suggested remedies against.
Many of us don’t trust energy suppliers, but what if you were stuck with one supplier for as long as you lived in a property, with no control over the price you pay? This is the reality for many district heating customers.
Our latest research, conducted with EDF Energy, reveals that simple pricing would mean more of us would be able to easily spot the cheapest energy deal. In turn, this would increase our willingness to switch.
Scottish Power has been served with a 12-day sales ban by Ofgem after failing to meet the regulator’s customer service targets. It’s good to see Ofgem hitting suppliers where it hurts.
Today is a watershed moment for the energy market. The Competition and Markets Authority has confirmed what we’ve known all along – competition isn’t working for consumers.
Our latest analysis of energy prices suggests bills could have been slashed further and sooner than the recent round of cuts. Do you think you’re paying a fair price for energy?
Many of us have noticed the impact of rising essential bills like energy. New private spending on infrastructure will push bills up further, and we’re concerned no one is making sure it’s affordable.
In 2012 Which? and 38 Degrees launched the UK’s first and largest collective energy switch. With 145,000 people taking part, this provided a unique opportunity to analyse real life switching decisions.