We’ve published the results of our annual energy satisfaction survey – once again finding that the Big Six energy suppliers aren’t up to scratch. So, is your energy supplier one of the best or one of the worst?
We’ve heard from thousands of people who are dreading a cold winter. The financial burden of heating their homes sends a shiver down their spine. Here are just some of their comments.
Are you on a pricey standard gas or electricity tariff? Millions of people are paying more than they need to for their energy – and they’re often the most vulnerable.
Smart thermostats are the latest trend in home heating. But do they really help to heat our homes more efficiently? Two Which? staffers put them to the test…
Millions of us are paying more for energy than we need to – that’s what a long-awaited investigation into the industry has found. So where do we go from here?
There’s no pleasant way to pay the bills, but being charged extra for how you choose to pay is rubbing salt in the wound. Did you know that not paying by direct debit and getting paper bills could cost you £243 a year?
‘I’d like to use my heating in winter and not just when people visit.’ That was only one of many comments we’ve had from the more than 203,900 of you who have signed our petition for fair energy prices.
One energy company has a particularly dire track record when it comes to customer service, as Which? chief executive Peter Vicary-Smith knows only too well.
It’s no wonder a scheme that helps you buy a new boiler or insulation for your home should be popular. But some of you have suffered Green Deal scammers and cold callers, and we’d like to hear your stories.
Are LED light bulbs now good enough and cheap enough to justify banning the less eco-friendly halogen bulbs? The answer, seems to be no. Or at least, not yet.
In just a month, the provisional findings of an investigation into the energy market are due to be revealed. We’ve written to the body carrying out the investigation, with five tests we’ll judge its suggested remedies against.
Many of us don’t trust energy suppliers, but what if you were stuck with one supplier for as long as you lived in a property, with no control over the price you pay? This is the reality for many district heating customers.
Our latest research, conducted with EDF Energy, reveals that simple pricing would mean more of us would be able to easily spot the cheapest energy deal. In turn, this would increase our willingness to switch.
Scottish Power has been served with a 12-day sales ban by Ofgem after failing to meet the regulator’s customer service targets. It’s good to see Ofgem hitting suppliers where it hurts.