The European Consumers' Organisation (BEUC) is campaigning to have 'rip off' surcharges banned across Europe. So it's over to Monique Goyens, director general at BEUC, who tells us how they're getting on. (more about surcharges in Europe...)

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A couple of weeks ago the government finally banned ‘rip off’ surcharges. We asked you to report any companies who weren’t sticking to the rules, and found that people are still being hit by unfair card charges. (more about excessive surcharges...)

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Saturday 6 April doesn’t just mark the new tax year. I’ve been waiting for this day for months - 15 to be precise - as the government’s ban on excessive card surcharges finally comes in. (more about the end of excessive surcharges...)

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Last year, I bought tickets for a boat trip to the Olympic Park. But before the trip happened, the company went into administration. I tried to use ‘chargeback’ to get a refund, but what does it actually mean? (more about the chargeback scheme...)

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In the UK, card fraud costs its victims more than £340 million a year. The good news is that your card provider should refund you immediately if you get stung. However, our latest research shows this isn’t always the case. (more about card fraud compensation...)

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Recently I got to wondering, why do so many people struggle to cancel their recurring credit and debit card payments? Judging by your comments, it’s an issue that still riles a lot of you. (more about continuous payment problems...)

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Good news. The government has released its long-overdue consultation into banning excessive surcharges. We now need your help in the final push to get 'rip-off' surcharges banned. (more about surcharges...)

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Are you paying between £72 and £300 a year for your bank account? Were you pressured into upgrading your account as the ‘must have’ benefits outweigh the cost? Chances are you’re not getting value for money... (more on packaged accounts...)

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If you’re lucky enough to have ‘won’ tickets to the Olympics, you’ll have to make your way there. The Tube seems to be keeping up with demand, but if a black cab is more your style, watch out for hefty card charges. (more about black cab surcharges...)

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The Payments Council is launching a new campaign to promote chip and signature credit and debit cards. At Which? we welcome the campaign, but why are eligible consumers struggling to get chip and signature cards? (more about chip and signature cards...)

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Today, the Office of Fair Trading announced it has persuaded a number of airlines to include debit card surcharges in headline prices, and to make credit card surcharges clear and upfront. (more about the surcharges ban...)

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Contactless cards have yet to take off in a big way. But is that because people are reluctant to use the technology? Or is it due to retailers setting arbitrary 'minimum payment' limits that clearly defeat the point? (more about contactless cards...)

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