Calling my broadband provider to cancel should’ve been simple. Yet, after weaving my way through a maze of automated options, I started to think there must be an easier way. How do you beat automated systems? (more about call centres...)

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I’m fed up with companies not treating their customers properly. Companies have to get their act together and improve their customer service, and we need your help… (more about customer service...)

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We always keep our ears close to the ground, listening out for the latest consumer gripe. And many of you regularly complain about the customer service you receive from telecoms companies. (more about talking to telecoms companies...)

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Broken broadband router? Internet unexpectedly cut off? Out-of-the-blue price increase? Poor customer service that doesn’t actually fix your problem? If any of these sound familiar, you’re not alone. (more about broadband and phone problems...)

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Are broadband and mobile providers using unscrupulous tactics to sell you deals or upgrades that you don’t want? Could they also be billing us for data we haven’t even used? (more about broadband and mobile providers...)

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Our executive director, Richard Lloyd, appeared on BBC 5 Live on Monday to discuss the future of banking with a panel of experts. As trust and culture topped the agenda, aren’t we overdue a big change in banking? (more about bank trust...)

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A couple of weeks back the UK Power Network wrote to tell me that the power in our area would be cut off for essential work. The works didn’t happen on the planned day, but I was caught out two days later. (more about power outage rights...)

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‘Press 1 for balance statements, 2 for payments…’ If you’ve called your bank recently, you were probably greeted by the robotic tones of an automated system. How easy is it to get through to a real person? (more about bank calls...)

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Who’s to blame for all these mobile phone price rises? If you’re to believe what some of you have heard from Vodafone reps, it’s Ofcom and the government’s fault. So what does Vodafone have to say for itself? (more about price rise excuses...)

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In the past, self-service checkouts have attracted strong feelings from both the ‘for’ and ‘against’ camps. Two years ago, the majority of you told us you avoided them like the plague, but the tables have started to turn… (more about self-service checkouts...)

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When your smartphone kicks the bucket, you’d hope your contract provider would be there to offer a suitable replacement. Unfortunately, that’s not the experience of two of my fellow Which? colleagues. (more about phone replacements...)

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LG’s updating one of its popular LED Smart TV ranges after our testing revealed a sound fault was so bad we had to make it a Don’t Buy. And, if you’ve already got one, LG’s offering to send an engineer out to fix it. (more about LG TVs...)

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