Tag: banking

Upfront current account fees aren’t the answer

by , Money 23 July 2014
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Broken piggy bank

As our research throws yet more light on the real cost of banking, and the CMA calls for an inquiry into competition in banking, the first reaction has been to call for an end of free banking. But is that really the answer? (more about the cost of banking...)

3 people have joined in this Conversation

Consumers must be at the heart of Scottish business

by , Head of Public Affairs in Scotland Consumer Rights 8 July 2014
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Scottish flag on hand

Our latest report uncovers a unique insight into how people in Scotland are coping financially and where the squeeze is being felt most across the country. Do you live in Scotland? How are you coping financially? (more about Scotland...)

3 people have joined in this Conversation

Are you due Card Protection Plan (CPP) compensation?

by , Consumer Rights Producer Money 1 July 2014
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Credit card chip

Sometimes going after compensation can seem tedious. You may question how long it will take or what you will have to prove. But it’s always worth giving it a shot – as my tale of CPP compensation goes… (more about CPP compensation...)

5 people have joined in this Conversation

When the next best bank account comes along, I’ll be off!

by , Assistant Travel Editor Money 30 June 2014
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Changing bank accounts doesn’t come naturally to me – I’ve only done it twice in 25 years. But I’m now prepared to move banks 20 times in the next 20 years if I see the need. (more about switching banks...)

5 people have joined in this Conversation

Are we ready for a cashless society?

by , Money 24 June 2014
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Money on chess board

The use of cash to pay for goods and services is falling rapidly in the UK as we dig out the plastic to make purchases. Are you ready to live in a world where cash is no longer king? (more on a cashless society...)

27 people have joined in this Conversation

Are credit interest current accounts the best way to save?

by , Senior Business Researcher Money 20 June 2014
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Tesco clubcard

Tesco Bank is the latest to enter the current account market with an account that pays up to 3% interest. So how straight forward is it to make the most of the headline rates of a credit interest current account? (more Tesco current account...)

6 people have joined in this Conversation

RBS: ‘Determined to earn back your trust’

by , RBS chief executive Money 19 June 2014
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RBS sign

RBS reversed its decision to restrict basic bank account customers' free use of ATMs. In this guest post, chief executive Ross McEwan tells us what the bank is doing for its customers and asks for your feedback... (more about earning your trust...)

13 people have joined in this Conversation

Dear bank – all I want is your telephone number

by , Money Editor Money 26 May 2014
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Cartoon with confused people on phone

Every time a bank closes a branch, it cushions the blow by saying it is investing in customer-friendly ways to help people do their banking business without the need of a branch. (more about contacting your bank...)

9 people have joined in this Conversation

Costly calls aren’t right – why TSB has ditched 0845 numbers

by , TSB's CEO Money 30 April 2014
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Phone cartoon

TSB is supporting Which?’s Costly Calls campaign to move away from high-rate numbers for their customers. Here’s TSB’s CEO Paul Pester on why TSB has switched to local rate 0345 numbers. (more about TSB numbers...)

8 people have joined in this Conversation

Are your savings safe when a bank goes bust?

by , Money 19 April 2014
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Banker asking for help

When we tested bank staff’s knowledge of the Financial Services Compensation Scheme (FSCS) not one of the call-handlers we spoke to told us about the scheme without being prompted... (more about financial compensation...)

6 people have joined in this Conversation

Why competition in the current account market needs urgent attention

by , Executive Director Money 15 April 2014
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Bank card being cut with scissors

Today we call on the Competition and Markets Authority (CMA) to refer the current account market for a full competition inquiry. The unhealthy dominance of the biggest banks needs to end. (more about banking...)

6 people have joined in this Conversation

FCA: Why we want the cost of calls to financial firms cut

by , Chief Executive of the FCA Money 15 April 2014
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Person making phone call

In a win for our Costly Calls campaign, the FCA has asked financial firms to offer basic rate phone lines for their customers. Here’s Martin Wheatley of the FCA sharing the announcement with you all. (more about costly calls...)

5 people have joined in this Conversation

Richard’s speech to bankers & regulators on banking reform

by , Executive Director Money 4 April 2014
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A build your own bank kit

Our executive director Richard Lloyd recently spoke at the Westminster Business Forum on the ‘Next steps for banking reform’ to regulators, MPs and banks. Here is an extract from the speech he gave. (more about banking...)

8 people have joined in this Conversation

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