Tag: banking

It could be a tight bank holiday for HSBC customers

by , Conversation Editor Money 28 August 2015
VN:F [1.9.22_1171]
0 - 0
HSBC

When’s the worst time to be hit by a bank IT glitch? On pay day? Before a bank holiday weekend? What about both. That’s what thousands of HSBC customers are facing today. (more on HSBC glitch...)

6 people have joined in this Conversation

Have banks put an aggressive sales culture to bed?

by , Senior money researcher Money 18 August 2015
VN:F [1.9.22_1171]
2 - 0
Telesales cartoon

After paying billions in compensation for mis-selling, the big banks say they’ve ditched staff sales targets to focus on meeting individual customers’ needs. So have they? (more on bank upselling...)

One person has joined in this Conversation

FCA, there must not be a time limit on PPI complaints

by , Executive Director Money 14 August 2015
VN:F [1.9.22_1171]
2 - 0
PPI

The Financial Conduct Authority will soon publish a report into the payment protection insurance mis-selling scandal. However, we fear that a cut-off date for complaints is being considered. (read our letter to the FCA...)

5 people have joined in this Conversation

Why wasn’t I told I was in arrears?

by , Business Researcher Money 9 August 2015
VN:F [1.9.22_1171]
2 - 0
Figure leaning on credit card

When I noticed three consecutive late payment fees on my NatWest credit card recently, despite having made my payments on time, I phoned up to find out more... (more on NatWest fees...)

11 people have joined in this Conversation

Can your bank answer basic tax questions?

by , Money Editor Money 4 August 2015
VN:F [1.9.22_1171]
2 - 0
Tax

You’d think calling your bank to talk about your savings would prove fruitful, but Britain’s biggest banks showed a woeful lack of up to date knowledge about tax on savings in our investigation. (more on tax bodgers...)

2 people have joined in this Conversation

How does your bank tackle fraud?

by , Senior money researcher Money 3 August 2015
VN:F [1.9.22_1171]
1 - 0
Piggy bank with plaster on face

Each week seems to bring with it a new scam and with more than half of all UK adults banking online, fraudsters are having a field day. So how supportive is your bank when you’ve been a victim of fraud? (more about bank fraud...)

12 people have joined in this Conversation

Is it time to ditch your traditional savings account?

by , Money Editor Money 30 June 2015
VN:F [1.9.22_1171]
1 - 4
coins in glass jar

Interest rates on traditional savings accounts are now so poor that many of us are deciding to choose alternative homes for our money. But is it really time to turn our back on them altogether? (more about savings accounts ...)

9 people have joined in this Conversation

Is your bank now putting customers before sales?

by , Senior money researcher Money 25 June 2015
VN:F [1.9.22_1171]
3 - 0
Bank sign with a crack in it

The idea of banks putting customers first may make you laugh. Especially if yours still tries to persuade you to take out a packaged current account with benefits you don't need. Or when you think about the PPI saga. (more about banks ...)

9 people have joined in this Conversation

What would make you switch current account?

by , Conversation Editor Money 10 June 2015
VN:F [1.9.22_1171]
2 - 0
coins_1629669

What would make you switch banks? It’s a question I’ve thought about for months as my bank has done one thing after another that has niggled me. But this month, I’ve finally taken the plunge. (more about switching bank account ...)

14 people have joined in this Conversation

Are you ready for ‘smart’ ATMs?

by , Researcher/Writer Money 9 April 2015
VN:F [1.9.22_1171]
2 - 1
Talking ATM with headphone socket

Smart phones, smart meters, smart watches… what about smart ATMs? What are these new beasts of the high street, and could they come to a town near you? (more about smart ATMs...)

25 people have joined in this Conversation

The last bank in the village

by , Campaign Manager Money 26 March 2015
VN:F [1.9.22_1171]
1 - 0
Miniature people on money

Much has been made of bank branch closures, with concern for people who rely on face-to-face banking. In a positive first step, the banks have signed an agreement to minimise the impact of branch closures. (more about bank branches...)

13 people have joined in this Conversation

Quiz: do you know your money jargon?

by , Researcher/Writer Money 8 March 2015
VN:F [1.9.22_1171]
1 - 0
quizmoneycropped

Getting to grips with financial jargon is no easy task, and that's worrying when financial decisions are some of the most important we make. Test yourself in our quiz to see how much money jargon you know... (more on financial jargon...)

12 people have joined in this Conversation

Do you still need your local bank branch?

by , Researcher/Writer Money 11 February 2015
VN:F [1.9.22_1171]
4 - 0
Bank signs

As talks take place about how to deal with closing bank branches, it might be wise to think about how you do your banking. Will you need to adjust your banking habits? (more about branch closures...)

18 people have joined in this Conversation

The power struggle with using power of attorney

by , Elderly Care Editor Money 1 February 2015
VN:F [1.9.22_1171]
2 - 0
Struggle with power of attorney

Why is it that banks don’t always make it easy to register and then use a power of attorney, which is usually done during a time of emotional stress? What power of attorney problems have you had? (more on power of attorney...)

6 people have joined in this Conversation

Browse by Category

Consumer Rights

874 Conversations

11316 Participants

33446 Comments

Energy & Home

730 Conversations

8722 Participants

30531 Comments

Money

889 Conversations

7346 Participants

19153 Comments

Technology

834 Conversations

9064 Participants

23978 Comments

Transport & Travel

624 Conversations

5351 Participants

15117 Comments