Tesco Clubcard fraud: have you been affected?

by , Money Researcher Money 11 October 2013
VN:F [1.9.22_1171]
3 - 3

Loyalty card points gained at shops and supermarkets can be a great way to spend and save for specific purchases and special occasions. But what would you do if your hard-earned rewards were suddenly taken from you?

Tesco clubcard

Well, that is what some Tesco Clubcard holders have said has happened to them this year, meaning they missed out on well-deserved rewards.

Loyalty card points have become a big part of many people’s shopping routine. While they are essentially a bonus, the rising cost of living has resulted in plenty of people becoming increasingly reliant on the rewards.

Every little helps

At the beginning of the year, Tesco called in the police over claims that some customers had fallen victim to online fraudsters who had hacked into their Clubcard accounts and taken hundreds of pounds worth of vouchers.

However, it doesn’t seem to be a problem that has gone away, with people still posting on online forums about the matter.

In a recent post on MoneySavingExpert.com, one user describes how points disappeared from their account:

‘I went on the Clubcard section [of the website] to see how much we had saved. We build them up all year to exchange at Christmas. I discovered there was only £2 there. All our others (about £52 worth) had been redeemed under Clubcard Boost, all on the same date, about three days before I discovered my login for groceries wasn’t working.’

Checkout your Clubcard account

It’s worth checking your online account and changing your password if you believe you’ve been affected. And if you have become a victim, tell Tesco and contact Action Fraud.

Have you lost out on a loyalty scheme in the past or been affected by the fraud? How much did you lose and were you able to get your points/vouchers back? We’re keen to find out how many people are affected by the issue.


Add your comments


mrs m

My clubcard vouchers were fraudulently cashed last yearAfter numerous calls to tescclubcard I was assured this had now been sorted and a money card was sent to be for the value of the vouchers. However to my horror the same has happened agin this year .I have contacted tesco clubcard on numerous occasions been passed from one person to another and each time promised that a giff card would bd issued to me within the next week.This has not happened and I am still awaiting the money card
Tesco clubcard are a disgrace and surely something should be done about there negligence in not reimbursing customers with vouchers that they are unable to use due to no fault of there own.
I am surprised that the press have not got a hold of this problem regarding tesco as they certainly have not got there act together regarding fraud on the clubcard and have got a terrible record of any customer service towards customers who have been affected by this fraud.Can anyone help about getting some sort of comment from teco and how to get reimbursement for vouchers fraudulently cashed by someone else.



We were hit twice by the fraudsters. The first time was this time last year and couldn’t get the present my daughter wanted for Christmas as we had no vouchers and again in the summer. It seems very odd to me that a big corporation like Tesco STILL hasn’t got their act together and secured their systems. I guess they aren’t that bothered as it isn’t their customers’ hard earned physical cash that is being stolen, that is the only reason I can come up with for the whole situation.



I noticed my club are points were never recorde for years on end and did not buy from ages is but now I have moved and earlier this year have linked to Avios. Not only have all my new club are points disappeared again but so have Avios. In store there is also strange going ons, selling products that do not work and placing them on shelves for customers to buy. Also noticed some items on shelves with a note (not to sell) – this item I had attempted to buy months earliest and was informed was a recall product but no evidence of that online in any searches. My belief is that this is linked with the SFO case that Tesco is currently undergoing.



its nothing to do with SFO. the SFO issue is about falsely declaring earnings which is an offence for any publicly traded company (misleading investors).

Back to top

Post a Comment

Commenting guidelines

Your email is never published nor shared. Required fields are marked

Tired of typing your name and email? Why not register.

Register or Log in

Browse by Category

Consumer Rights

830 Conversations

10297 Participants


Energy & Home

700 Conversations

8153 Participants



862 Conversations

6772 Participants



817 Conversations

8584 Participants


Transport & Travel

612 Conversations

5136 Participants