Why’s it so hard to get hold of a chequebook?
I remember a time not so long ago when my bank sent me a new chequebook on a semi-regular basis. Does your bank still send you chequebooks?
When the cheque was saved last year there was much rejoicing from both consumers and businesses. But new research from Which? Money has found that banks are making it more difficult for people to get hold of a chequebook.
When we called 18 banks and building societies, just two (Nationwide and the Co-operative Bank) said that they send out a chequebook automatically to their standard account customers.
All the others say you have to request one, apart from Coventry Building Society which doesn’t offer a chequebook. It says you can request a cheque over the phone or in branch whenever you need one.
I’m going to throw it out there; I personally don’t think this is such a bad thing.
Do you like cheques, mate?
I found the steady stream of chequebooks dropping on my doormat a little annoying, especially as I don’t tend to make much use of them. I thought it a waste of money, postage and packaging.
However, I am someone who prefers to do the majority of my banking online and I realise that my view is unlikely to be shared by all, especially those who told us on Which? convo that you write cheques on a regular basis, either for personal payments or for business.
While I might agree with the principle behind the banks’ move, I think they are going about it in the wrong way.
By simply putting a stop to chequebooks being sent out automatically to all customers seems short-sighted, especially when confidence in the banks is at an all-time low.
Writing off the cheque
Many people don’t want to have to make regular journeys to their local branch or pick up the phone just to order a chequebook, so why don’t the banks just ask us whether we want to keep receiving them automatically?
A cynic (me!) might suggest that the decision not to send chequebooks out is a way of causing cheque usage to decline at an even more rapid rate than it currently is. And by discouraging the practice it will help add weight to industry calls to write off cheques once and for all.
Do you think banks are right to stop sending out chequebooks automatically, or are you happy to just receive a chequebook at your request?
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